Why do we insist on such uncompromising service? Simple. It’s because our customers make us the bank we are. And that includes every customer, even those opening their first account.
For example, we imagine you don’t like unexpected fees, so you won’t find any unpleasant surprises on your statement. We know you’re not keen on being given the run around, so our people strive to solve any problem. And we’re sure you find recorded messages frustrating, so a helpful person will always answer your calls during business hours.
Not everyone can offer this kind of service. But then, not everyone has been locally owned since 1850, with the flexibility and freedom to offer Kiwis what they really want. Maybe that’s why we’re New Zealand’s favourite bank*.
All of your calls will be answered by our friendly staff, not answer phones.
We have nationwide access to branches and service centres.
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*TSB Bank reported the highest customer satisfaction ratings in the Roy Morgan Consumer Banking Customer Satisfaction Survey 2011 and received the highest customer satisfaction ratings (very good plus excellent) of any bank or main financial provider in the Nielsen Company Consumer Finance Monitor report for the six months to March 2011.
