News from  2015


18 DECEMBER 2015
Christmas & New Year opening hours and payment processing
We'll be closed during some of the Christmas & New Year holiday period. Find out when we'll be available, and the business days when payments will be processed which are scheduled during this time. 


19 NOVEMBER 2015
Mobile Banking for iPhone
The new Mobile Banking app for iPhone is here. Designed with you in mind it's simple to use & easy to get around, with less of the 'Bank-speak'. Download it & tell us what you think!
Download | Read more >


30 OCTOBER 2015
Changes to account rates
From 1 November 2015, the rates of some TSB Bank savings and investment accounts will decrease. See which accounts these changes apply to.
Read more >


15 OCTOBER 2015
Apply for a card in Online Banking
It's now quick and easy to apply for a TSB Bank Visa Classic Credit Card - just log in to Online Banking, click 'apply' and choose 'A Credit Card' to get started. If you'd prefer a Visa Debit card, start the application and you'll have the option to choose this card instead before you send the request to us.


30 SEPTEMBER 2015
General Banking Information
We've updated our General Banking Information in relation to BusinessBank, Information Rights, On Call and Business accounts, Account and Service Fee Information to include Youth, Society Cheque and Business account fees. Please take some time to read through to understand how they might affect you. By continuing to use our accounts and services, you agree to these changes.
Read more >


11 SEPTEMBER 2015
Planned outage on Monday 14 September
We'll be experiencing a little downtime Monday morning, between 4am & 6am. This may affect some cards or Online & Mobile Banking so we apologise in advance if you're inconvenienced. If you need cash during this time, please ensure you head to the ATM on Sunday.


03 AUGUST 2015
Join the Fisher Funds KiwiSaver Scheme online
You can now apply to join or transfer to the Fisher Funds KiwiSaver Scheme through Online Banking. It’s quick and easy - simply click ‘Apply’ to get started, and then choose ‘KiwiSaver’ from the available options. 
Read more >


24 JULY 2015
Holds on regular incoming payments
Due to an increase in fraud, we've introduced a hold on some uncleared Automatic Payments under $1000 coming in from other Banks. These funds will show in your account, but will be unavailable until the very end of the next business day. This is to allow for sufficient clearing time, and is consistent with how other Banks accept payments and stop fraudulent activity. Please do check any regular payments going out of your TSB Bank account align with when the funds will be available. If you need help to amend these, please call us on 0800 872 2265.


9 JULY 2015
New Online Banking Dashboard
Our new Dashboard is now available. See your accounts and balances, as well as your recent history and upcoming payments, all from the main screen when you log in. You can change your account image and name on the account here too – simply click on them. If you’ve been using Mobile Banking for Android, you’ll see this is one of the areas we’re making the same, whether you log in on your phone or computer. 


5 JUNE 2015
Planned outage on 8 June
We're upgrading our system this weekend so we'll be shutting everything down between 4am & 6am Monday morning. During this time you may be unable to access your accounts or use Online & Mobile Banking. If you need cash during this time, please ensure you head to the ATM on Sunday.


11 MAY 2015
Customer Satisfaction Award
We've won another award – Canstar's 'Most Satisfied Customers in Banking – 2015'. This comes off the back of recently being named '2014 Financial Institution of the Year' in the latest Roy Morgan Customer Satisfaction Awards. In the annual survey Canstar polled bank customers on their satisfaction with branches, call centres, internet banking, products and pricing, ATMs and friendliness – and we came out on top in overall satisfaction. Thank you to all our customers for your support.


7 MAY 2015
General Banking Information
We're updating our General Banking Information in relation to fraud, disputed transactions and Horizon accounts. Please take some time to read through to understand how they might affect you.


27 APRIL 2015
2015 Pride of New Zealand Awards
We're again proud sponsors of the Pride of New Zealand Awards. Launched last year, these annual Awards are a nationwide celebration, recognising everyday New Zealanders who go above and beyond to make their communities a better place to live.


18 MARCH 2015
Email Phishing Scam alert
A phishing scam is currently being emailed that suggests your Online Banking has been locked and you need to verify your details. It looks like it is from us but isn't. If you receive it, please DO NOT click the link in the email and delete it straightaway. If you have clicked the link, please run your antivirus software ASAP, change your Online Banking password, and check your account for any transactions you didn't authorise. We will never require you to click a link in an email to reset your Online Banking account or enter your login details. 


6 MARCH 2015
General Banking Information
We’ve updated our General Banking Information, including adding Business account and service terms and conditions, and clarifying responsibility. 
Read more >


5 FEBRUARY 2015 
NZ's first 10 year fixed home loan
Our customers told us they wanted certainty to plan for the long term, so we're pleased to to announce we're the first New Zealand bank to offer a 10 year fixed home loan rate. Even better, it's transferable if you buy a new property.
Read more >


27 JANUARY 2015
Premier rate change
From 1 February, our rates for our Premier accounts will change. Three tiers of our Premier account will be adjusted, and the new rates will be: 
3.00% p.a. on balances up to $19,999
3.25% p.a. on portion of balance from $20,000 - $34,999
3.50% p.a. on portion of balance from $35,000 - $49,999
4.00% p.a. on portion of balance from $50,000 - $99,999
4.15% p.a. on portion of balance over $100,000