Your safety is our priority

With increasingly sophisticated techniques being employed by scammers, it’s never been more important to remain vigilant online and when talking to us over the phone. 

We’re seeing increased fraud attempts by family members and phishing (a text message or email that looks legitimate, but is sent from a scammer with the purpose of getting you to disclose personal information). 

That’s why you may find us asking a number of additional security questions when you call us. We want to make sure that we’re talking to you and not someone pretending to be you. 

Staying safe online should be your top priority when using online banking. We’d never ask you for your personal details online, including your credit card or account number, PIN or any other method of personal identification. 

Here’s some tips for staying safe online: 

  • If you receive any communication via text message, or email, asking for your account/credit card PIN or any other form of personal identification, delete the message 
  • Don’t click on any links, or correspond with the sender 
  • Never give your personal information out 
  • If you’ve accidentally clicked on a link you shouldn’t have, change your online banking password immediately, then give us a call to let us know what happened 
  • If you receive suspicious communication that says it’s from TSB, give us a call and let us know. 
March Newsletter