We’re making some changes to our General Banking Information

Our General Banking Information sets out the rules under which we provide banking products and services to you as a customer. They explain your rights and responsibilities, and ours.

What’s changing?
From 7 September, changes to the General Banking Information take effect. Outlined below are the changes and what they mean for you. Please take the time to read through and understand how these changes might affect you. By continuing to use our accounts and services, you agree to these changes.

Account and Service Fees Information
We're moving all our Account and Service fees from our General Banking Information into a standalone Personal Banking Fees Information document. This will be available in-branch and on our website from 7 September 2021.

Visa Debit Terms and Conditions and Fees Information
We're moving all our Visa Debit information, including Visa Debit Fees from our General Banking Information into a standalone Visa Debit General Information document. This will be available in-branch and on our website from 7 September 2021.

We’re updating the contactless transaction limit amount within the Visa Debit General Information, to include the temporary change from NZD$80 to NZD$200 during the COVID-19 Pandemic.

Business Account and Service Fees Information
We're moving all our Business Account and Service fees from our General Banking Information into a standalone Business Banking Fees Information document. This will be available in-branch and on our website from 7 September 2021.
 

Updated copies will also be available in-branch from 7 September 2021. If you’d like to know more about the upcoming changes and how they may affect you, please ask one of our friendly team members.