We’re making some changes to our
General Banking Information.

Our General Banking Information sets out the rules under which we provide banking products and services to you as a customer. They explain your rights and responsibilities, and ours.

What's changing?

From 01 March 2021, changes to the General Banking Information take effect. Outlined below are the changes and what they mean for you. Please take the time to read through and understand how these changes might affect you. By continuing to use our accounts and services, you agree to these changes. 

Deposits at ATMs

  • We've added in the ability for TSB customers to make deposits at certain ATMs within New Zealand to a daily maximum of $5,000, made up of no more than four deposit transactions per customer, per day.
  • Deposits made through Commonwealth Bank and other overseas ATMs are not accepted. Cheque deposits at ATMs are also not accepted.
  • For our Business Cheque account, the current deposit fee of 0.25c remains per transaction, however customers now have an additional option to deposit money at certain ATMs, as well as staff assisted in branches.


Updated copies will also be available in-branch from 1 March 2021. If you'd like to know more about the upcoming changes and how they may affect you, please ask one of our friendly team members.