We’re making some changes to our General Banking Information and Privacy Notice


Our General Banking Information sets out the rules under which we provide banking products and services to you as a customer. They explain your rights and responsibilities, and ours.

Our Privacy Notice sets out how we collect, hold, use and share your personal information to run our business and provide our products and services to you.


What’s changing?

From 31 May, changes to the General Banking Information and Privacy Notice take effect. Outlined below are the changes and what they mean for you. Please take the time to read through and understand how these changes might affect you. By continuing to use our accounts and services, you agree to these changes, and by accessing any of our products or services or otherwise providing us with your personal information you are agreeing to us collecting, storing, using and disclosing your personal information in accordance with this privacy notice and the Privacy Act.


Changes to our Privacy Notice

The latest changes to the Privacy Notice include:

  • Removing a sentence providing that the privacy notice forms part of the terms and conditions for each of our products and services.
  • Clarifying when we may collect data about you from third parties.
  • Updating the list of who we may share your information when designing, delivering, and operating our products and services. 


Changes to Cheques

We no longer accept cheques and have updated all references to cheques throughout our General Banking Information, Business Banking Fees Information, and Personal Banking Fees Information. 


Changes to Student First package

You can no longer apply for a Visa Credit Card. We have removed this reference from the Product Specific Terms and Conditions - Clause 7: Student First package – Section 1. (d).


Changes to Visa Credit Card

We’ve changed the name of the Visa Classic Credit Card to Visa Credit Card, and changed the Visa Classic Credit Information brochure to Visa Credit Card Conditions of Use. We have updated all references throughout our General Banking Information, Business Banking Fees Information, and Personal Banking Fees Information.


Using Eftpos in Australia

We will no longer offer the service to use your TSB Eftpos card at any Commonwealth Bank ATM in Australia and we have removed all references to this service from our General Banking Information, Business Banking Fees Information, and Personal Banking Fees Information.
 

Unclaimed Money

We have updated the period of time when money usually becomes unclaimed, to align with recent changes to the Unclaimed Money Act 1971. 
 

More Information

You can view our updated General Banking Information and Privacy Notice below, which comes into effect from Tuesday 31 May 2022.

Updated copies will also be available in-branch from 31 May 2022. If you’d like to know more about the upcoming changes and how they may affect you, please ask one of our friendly team members.