Donna Cooper   

Kia ora koutou from our CEO

If the recent hot spell is any sign of the summer to come, Kiwis will be flocking to New Zealand’s beaches. Every summer, Surf Life Saving New Zealand undertake more than 700,000 water rescues and we’re delighted to support their efforts again this summer, and for the next two years after that.

In addition to our partnership, each year we give grants totalling $100,000 to individual Surf Life Saving clubs around the country to fund volunteer support, training, education and equipment. We’re proud to be able to play a small role in the work these amazing people do to help keep Kiwis safe in the water.

At TSB we put people first – our customers, communities and all New Zealanders – and this partnership is an extension of that.

I know our people endeavour to embody these values every day, but it means even more when this commitment is independently recognised, like with the recent KPMG Customer Experience Excellence Awards. TSB came out on top ahead of Singapore Airlines and Air New Zealand, and I was extremely proud to accept the accolade on behalf of our entire team.

This award capped off another wonderful year of recognition for TSB – we also took out the 2019 Consumer NZ People’s Choice Award for banking and topped the Roy Morgan customer satisfaction survey in September.

Now, more than ever, it’s imperative that banks are focused on working for people and that’s something we have always believed at TSB, so it’s a genuine pleasure to have that recognised by our customers. I know our team take real pride in going the extra mile for you, because it’s the right thing to do.

As a bank, we’re required to do the right thing in a range of different ways and protecting your money, information and privacy is a key priority for us. To play our part in keeping you and New Zealand’s wider financial system safe we need to make sure we have your most recent contact details.

Christmas is just around the corner, so if you happen to be popping into one of our branches while out and about, please bring some ID and proof of address to help our friendly teams get your latest information up to date.

On behalf of everyone at TSB, I’d like to take this opportunity to wish you a happy holiday. Take care in the water and on the roads, and please help us keep our country safe by keeping your details up to date.


Ngā mihi,

Donna Cooper



Update your information

Do we have your most up to date ID and contact details?

Like every bank and financial organisation, we need to have your most recent information in order to keep you, and New Zealand’s wider financial system, safe

You can help us to help you by:

  • Letting us know any changes in your details
  • Bringing photo ID and proof of address (utility bill) with you when you pop into one of our branches
  • Sharing your latest information if our friendly frontline team ask you

Thanks for your help on this!

Update your information



Doing the right thing

At TSB we want to do right by our customers and right by New Zealand. Over the past year you may have seen some changes to the way we do things. From introducing greener prize vehicles like the Mitsubishi Outlander PHEV, and Merida E-Bikes, to our reusable tote bags we gave away at WOMAD. We’re looking for ways to do our part for New Zealand, from reducing the amount we print to moving away from paper and towards digital communications.

That means, this will be the last time you’ll receive a printed newsletter. We’ll still have our E-Newsletter, making it faster and easier for you to receive communications, plus it’s better for the environment. As well as this, we’re no longer producing desk calendars.

If you’d still like to receive news from TSB, make sure we can keep in touch by updating your email via Mobile or Online Banking. You can also pop into any TSB branch or call us on 0800 872 226. 

New Zealand



Be fraud savvy this summer

Going on holiday? Don’t broadcast your whereabouts to people you don’t know. Limit any holiday related social media posts to friends and family only. By not checking your privacy settings, you could be opening yourself up to burglary. Check your privacy settings, ask a neighbour to clear your mailbox, and consider posting your glamourous selfies once you’ve arrived back home.

If you’ve arrived home and noticed your mail has mysteriously disappeared, and not by the hands of your helpful neighbour, this could be a sign that your mail has been stolen by thieves wanting your personal information. Contact your bank, power/phone provider if you’ve noticed you’re missing any bills/statements.

The holidays are a time for giving, but for fraudsters, it is a time of receiving. Be wary of ‘too good to be true’ ads on social media; cosmetic subscriptions, iPhones and cheap holidays. If you’ve made a purchase off Facebook Marketplace, don’t part with your hard earned cash until you have your product in hand. Do your research; google the merchant/seller and look for valid reviews. If you have any concerns that you’ve given out your details to a scam; contact your bank immediately








TSB Community Trust Grants 

By banking with TSB you’re helping to contribute to the wonderful community of Taranaki, that’s because our profits stay right here. We’re thrilled to be able to help contribute to some of the amazing work that takes place throughout the region that’s enabled by our shareholder, the TSB Community Trust. ParaFed Taranaki is one of the latest beneficiaries through the TSB Community Trust grants.’

ParaFed Taranaki is an organisation that helps people with disabilities access recreation opportunities. The youth group try a new sport each week, from martial arts to yoga. During these events, players increase their self-confidence and meet new people. Equipment, like chairs for track and field events, is provided by Parafed.

TSB Community Trust provided a grant of $46,000 for a new vehicle and trailer. This enabled Parafed to focus on other programmes, like the outreach to Taranaki schools.

Learn More







TSB Surf Life Saving Grants

We're nearing the end of our third year of partnership with Surf Life Saving New Zealand and are excited to announce the recipients of our TSB Surf Life Saving Club Grants.

Our grant programme recognises the great work SLS clubs do to support their communities and ensures our sponsorship of SLSNZ provides value to clubs across New Zealand. We had 11 TSB Surf Life Saving Club grants up for grabs totalling $100,000 (plus GST). These included 2 x $20,000 grants, 3 x $10,000 grants and 6 x $5,000 grants.

We had an outstanding level of interest with 44 out of 74 Clubs applying for a grant.  SLSNZ was thrilled with this outcome.

Funding applications were submitted through our website and were subject to robust selection criteria that included significant need, geographical location, community benefit, alignment to our values and demonstrated ability to help save lives.  TSB employees participated in the selection process which resulted in a unanimous decision for the 11 successful recipients.

  • Recipients of $5,000 grants:

    -  Orewa (Auckland)

    -  East End (New Plymouth)

    -  Sumner (Christchurch)

    -  Whiritoa (Coromandel)

    -  Waimairi (Christchurch)

    -  Riversdale (Waiarapa)


  • Recipients of $10,000 grants:

    -  Tairua (Coromandel)

    -  Piha (Auckland)


  • Recipients of $20,000 grants:

    -  Spencer Park (Christchurch)

    -  Palmerston North (Himatangi Beach)



Meri Kirihimete