Kia ora koutou from our CEO

On Friday 15 March New Zealand experienced our darkest day.

Things have irrevocably changed for those directly affected by the mosque shooting tragedy in Christchurch, but also for all of us as New Zealanders and the way we approach the world.

On the day the events occurred, WOMAD opened in New Plymouth, an event we are incredibly proud to support. While this year’s festival took on a very different feel in light of the tragedy, it felt more important than ever to come together and celebrate different people and cultures, and recognise that in our hearts we are all the same. While there were many poignant moments during the weekend, it also served as a great reminder of New Zealand’s strength and resilience.

TSB has been supporting The Christchurch Foundation to collect donations for the ‘Our People, Our City Fund' established by Christchurch’s mayor Lianne Dalziel. The money raised will go towards supporting the families and Muslim communities impacted by these tragic events, now and into the future.

The New Zealand banking industry has made a collective contribution of $1 million to this fund. I know all of us at TSB are appalled by these horrific attacks, so we are grateful to be able to do our part.

If you would like to contribute, you can donate in any TSB branch or transfer money to:

The Christchurch Foundation


Kia kaha New Zealanders.

Donna Cooper

our people our city



TSB Fee ChangesA great reason to feel good about banking with us

TSB has once again proved we’re a force to be reckoned with, achieving the highest customer satisfaction of the nine largest banks in New Zealand in the latest Roy Morgan survey.

We achieved a rating of 88.5% for the 12 months to December - an increase of 6.1% over the previous year. This means we not only continue to be the leading bank in customer satisfaction, but we’re also the most improved bank.

These results are from Roy Morgan’s Single Source (New Zealand) survey, which includes interviews with over 6,000 banking and finance consumers.

This result really solidifies our focus on community and putting our customers at the heart of everything we do, while reinforcing for New Zealanders that there’s never been a better time to bank local.



Roy Morgan results



Braille on CardsPrepare yourself during tax scam season

It’s tax return season, which means scammers are looking for ways to trick you into paying them money. Be wary of any communication you receive claiming to be from the IRD or any affiliated tax refund service.

We’ve already had reports of several phishing emails circulating, encouraging people to click on links which lead to fake IRD sites designed to steal your personal information and drain your bank accounts.

Door knockers and cold calls are also doing the rounds. Disturbingly, we’ve had reports of scammers becoming aggressive and threatening over the phone, frightening people into paying a fee to ‘release a substantial tax refund’ or to pay a tax bill that has been ‘forgotten’.

Here’s what to watch out for:

  • Emails that threaten legal action, contain links to external websites, demand an upfront payment or promise you a tax refund of a certain amount
  • ‘IRD Representatives’ that turn up on your doorstep with no prior appointment
  • Any aggressive or threatening contact from anyone claiming to be from the IRD

Remember, if in doubt call the IRD back on their official phone number. For more information on IRD scams and examples of the latest phishing emails, visit

If you believe you have received a phishing email – delete it immediately.




TSB Fee ChangesDo you know the value of what you own?

Knowing how much to insure your contents for can be tough. People often underestimate how much their contents are worth. Some even undervalue or dismiss the idea of insurance because they “don’t own much” or “don’t own anything that expensive”.

Contents insurance isn’t just about making sure you’re covered for the big or expensive items. It’s important you insure all your contents so they can be replaced if a disaster strikes - from electronics, furniture and appliances, to curtains, linen and sporting equipment.

We’ve worked closely with one of New Zealand’s leading insurers, Tower1, to help you protect the things you own. Check the value of your contents today using the sum insured calculator.

Need a hand?
If you don’t have contents insurance or would like to update your policy:


TSB monthly car draw



TSB monthly car draw winnersStruck by lightning

When Dennis and Philippa Hall opened the door to three TSB staff members first thing on Monday morning – they had their suspicions they’d won more than just a hamper.

Waiting for them in their driveway was the Ford Escape 2.0D AWD and Lauren Waters from TSB Centre Branch assuring the couple that yes this was real, and yes, they had actually won this very car.

“We weren’t happy with our other bank and decided to open this account at TSB. At first, I thought we’d put it in a term deposit, but Dennis wanted to put it into a Connect Plus account – now I have to eat my words!” says Philippa.

Dennis joked with the teller when opening their account, saying he had more chance of being struck by lightning than winning the car.

The couple are thrilled to have their first brand new car in 25 years and are extremely thankful to TSB for what we do in the community.




TSB monthly car draw winners



TSB Fee ChangesKiwiSaver update

If you’re a member of KiwiSaver, here are some upcoming changes to note. From 1 April 2019:

  • You'll be able to elect KiwiSaver contribution rates of 6% and 10% in addition to the existing 3%, 4% and 8% rates.  You can change your contribution rate by notifying your employer.
  • ‘Member Tax Credit’ will be renamed to ‘Government Contribution’ to better reflect what it is. 
  • A ‘contribution holiday’ is being renamed as ‘savings suspension’. The maximum period for a savings suspension is being reduced from five years to 1 year, although you can renew it at the end of each savings suspension period. 



In your community

At TSB, we love supporting the community. As a 100% New Zealand-owned bank, we sponsor events and activities that benefit the communities we’re part of. Below are just a few examples, but you can read more here.

Nobody is stronger than a ripKeeping New Zealanders rip safe this summer

Who doesn’t love spending their summer at the beach? There’s nothing better than loading up the car and heading to the beach for the day with your family or mates.

While a trip to the sea can be packed with fun, it can also be dangerous.Aside from sunburn and jellyfish, one of the most dangerous things you have to look out for when in the water is a rip current.

We’ve been proud to support Surf Life Saving New Zealand since 2016 and now we’re teaming up to help teach New Zealanders about rip safety, so every Kiwi knows what to do if they find themselves caught in a rip.

The message is simple: remember the three R’s - RELAX and float, RAISE your hand, and RIDE the rip.

Hear from four New Zealanders sharing their real-life rip stories and find out more about how you can keep rip safe this summer.



  • Don’t forget to read this bit

    1 TOWER Insurance Limited underwrites all contracts of House, Contents and Motor Cover, and the contracts of insurance are between you and TOWER Insurance Limited. TSB Bank Limited receives a commission from the sale of insurance policies sold on behalf of TOWER Insurance Limited. TSB Bank Limited does not guarantee these insurance products marketed on behalf of TOWER Insurance Limited and is not liable to the insured person(s) if the insurer declines to pay a claim. Any claims issues are between the insured person(s) and TOWER Insurance Limited or any involved third party.

    2 TSB Monthly Car Draw: Full details of these non-interest bearing accounts are available from TSB. Saver Plus accounts can no longer be opened. Existing Saver Plus accounts are still eligible in TSB’s Monthly Car Draw. The prize draw will take place on the last business day of each month until 31 December 2019. The prize and value of the monthly draw may vary, for information on this month’s car prize, please contact TSB.