Kia ora koutou from our CEO
On Friday 15 March New Zealand experienced our darkest day.
Things have irrevocably changed for those directly affected by the mosque shooting tragedy in Christchurch, but also for all of us as New Zealanders and the way we approach the world.
On the day the events occurred, WOMAD opened in New Plymouth, an event we are incredibly proud to support. While this year’s festival took on a very different feel in light of the tragedy, it felt more important than ever to come together and celebrate different people and cultures, and recognise that in our hearts we are all the same. While there were many poignant moments during the weekend, it also served as a great reminder of New Zealand’s strength and resilience.
TSB has been supporting The Christchurch Foundation to collect donations for the ‘Our People, Our City Fund' established by Christchurch’s mayor Lianne Dalziel. The money raised will go towards supporting the families and Muslim communities impacted by these tragic events, now and into the future.
The New Zealand banking industry has made a collective contribution of $1 million to this fund. I know all of us at TSB are appalled by these horrific attacks, so we are grateful to be able to do our part.
If you would like to contribute, you can donate in any TSB branch or transfer money to:
The Christchurch Foundation
Kia kaha New Zealanders.
TSB has once again proved we’re a force to be reckoned with, achieving the highest customer satisfaction of the nine largest banks in New Zealand in the latest Roy Morgan survey.
We achieved a rating of 88.5% for the 12 months to December - an increase of 6.1% over the previous year. This means we not only continue to be the leading bank in customer satisfaction, but we’re also the most improved bank.
These results are from Roy Morgan’s Single Source (New Zealand) survey, which includes interviews with over 6,000 banking and finance consumers.
This result really solidifies our focus on community and putting our customers at the heart of everything we do, while reinforcing for New Zealanders that there’s never been a better time to bank local.
It’s tax return season, which means scammers are looking for ways to trick you into paying them money. Be wary of any communication you receive claiming to be from the IRD or any affiliated tax refund service.
We’ve already had reports of several phishing emails circulating, encouraging people to click on links which lead to fake IRD sites designed to steal your personal information and drain your bank accounts.
Door knockers and cold calls are also doing the rounds. Disturbingly, we’ve had reports of scammers becoming aggressive and threatening over the phone, frightening people into paying a fee to ‘release a substantial tax refund’ or to pay a tax bill that has been ‘forgotten’.
Here’s what to watch out for:
- Emails that threaten legal action, contain links to external websites, demand an upfront payment or promise you a tax refund of a certain amount
- ‘IRD Representatives’ that turn up on your doorstep with no prior appointment
- Any aggressive or threatening contact from anyone claiming to be from the IRD
Remember, if in doubt call the IRD back on their official phone number. For more information on IRD scams and examples of the latest phishing emails, visit ird.govt.nz.
If you believe you have received a phishing email – delete it immediately.
Knowing how much to insure your contents for can be tough. People often underestimate how much their contents are worth. Some even undervalue or dismiss the idea of insurance because they “don’t own much” or “don’t own anything that expensive”.
Contents insurance isn’t just about making sure you’re covered for the big or expensive items. It’s important you insure all your contents so they can be replaced if a disaster strikes - from electronics, furniture and appliances, to curtains, linen and sporting equipment.
We’ve worked closely with one of New Zealand’s leading insurers, Tower1, to help you protect the things you own. Check the value of your contents today using the sum insured calculator.
Need a hand?
If you don’t have contents insurance or would like to update your policy:
When Dennis and Philippa Hall opened the door to three TSB staff members first thing on Monday morning – they had their suspicions they’d won more than just a hamper.
Waiting for them in their driveway was the Ford Escape 2.0D AWD and Lauren Waters from TSB Centre Branch assuring the couple that yes this was real, and yes, they had actually won this very car.
“We weren’t happy with our other bank and decided to open this account at TSB. At first, I thought we’d put it in a term deposit, but Dennis wanted to put it into a Connect Plus account – now I have to eat my words!” says Philippa.
Dennis joked with the teller when opening their account, saying he had more chance of being struck by lightning than winning the car.
The couple are thrilled to have their first brand new car in 25 years and are extremely thankful to TSB for what we do in the community.
If you’re a member of KiwiSaver, here are some upcoming changes to note. From 1 April 2019:
- You'll be able to elect KiwiSaver contribution rates of 6% and 10% in addition to the existing 3%, 4% and 8% rates. You can change your contribution rate by notifying your employer.
- ‘Member Tax Credit’ will be renamed to ‘Government Contribution’ to better reflect what it is.
- A ‘contribution holiday’ is being renamed as ‘savings suspension’. The maximum period for a savings suspension is being reduced from five years to 1 year, although you can renew it at the end of each savings suspension period.
In your community
At TSB, we love supporting the community. As a 100% New Zealand-owned bank, we sponsor events and activities that benefit the communities we’re part of. Below are just a few examples, but you can read more here.
Who doesn’t love spending their summer at the beach? There’s nothing better than loading up the car and heading to the beach for the day with your family or mates.
While a trip to the sea can be packed with fun, it can also be dangerous.Aside from sunburn and jellyfish, one of the most dangerous things you have to look out for when in the water is a rip current.
We’ve been proud to support Surf Life Saving New Zealand since 2016 and now we’re teaming up to help teach New Zealanders about rip safety, so every Kiwi knows what to do if they find themselves caught in a rip.
The message is simple: remember the three R’s - RELAX and float, RAISE your hand, and RIDE the rip.
Hear from four New Zealanders sharing their real-life rip stories and find out more about how you can keep rip safe this summer.