Kia ora koutou from our CEO
It gives me great pleasure to introduce myself as the new Chief Executive for TSB. After just six weeks in the role, I’m already very proud to lead this team of passionate people, who are focused on delivering banking solutions for our customers.
After more than 20 years in the finance sector in New Zealand and overseas, I join TSB excited about the opportunities that lay ahead for our customers, people and the wider community. It has quickly become clear to me that the customer is truly at the heart of all we do, and that the bank genuinely values its customers and the community. TSB is a special business with a great deal to be proud of. Our people believe in TSB’s values, as do I, and I’ve seen a level of service and commitment that shows me why our customers rate us so highly.
These are core values that first attracted me to this role and they have been firmly reinforced since I started. However, the world around us is changing, and TSB will need to continue to evolve to respond to the changing needs of our customers and wider environment.
As we work towards the future, our focus will remain on ensuring we put you first through customer led innovation, initiatives that keep banking simple and by providing total banking solutions. I’d like to take this public opportunity to thank Murray Bain for his work as Acting Managing Director over the past six months. He’ll continue to be involved with TSB in his role as Deputy Chairman on our Board of Directors. This is an exciting time for TSB and I’m pleased to sit alongside you as we look towards the future. I feel proud and privileged to be in this role and I’m particularly delighted that my young family and I now call Taranaki home. We’re all looking forward to becoming part of this special community.
Chief Executive Officer
Changes to some of our fees
We're changing some of our fees, effective from 1 October, to better reflect the actual costs associated with our products and services.
In some instances we’ve been able to decrease or remove fees by improving our systems and processes, such as removing the fee to set up regular payments and transfers online.
In other instances, we’ve had to realign or increase our fees to cover our underlying costs, such as changing the paper statement fee from one free per month to one free per quarter.
Is your KiwiSaver in the right investment fund?
If you’ve already joined KiwiSaver, you’ve taken the first step to start saving for a better retirement or your first home. But it’s still only a start.
While it’s easy to ‘set and forget’ your KiwiSaver account once it’s been set up, if your saving strategy isn’t in line with your life stage, this could have a big impact on your future lifestyle.
How your KiwiSaver money is invested is key to whether it can help give you the future you want. Your first step is to see if you are in the right investment fund or portfolio for your needs. Fisher Fund’s Glidepath can also make this easier.
Not already with Fisher Funds? Chat to our team today.
Braille added to Visa Debit and Classic Credit cards
Putting customers first is at the heart of our philosophy, so we’re always looking for ways that we can improve our services. We’ve been working closely with the Blind Foundation and are excited to announce that our Visa Debit and Classic Credit Cards will have braille printed on them.‘TSB D’ will be printed in braille on Visa Debit Cards and ‘TSB C’ will be printed in braille on Visa Classic Credit Cards. This is to help our vision impaired customers identify which card they’re using, as well as identify the orientation of their card.
In your community
At TSB, we love supporting the community. As a 100% New Zealand-owned bank, we sponsor events and activities that benefit the communities we’re part of. Below are just a few examples, but you can read more here.
Win a VIP experience at Toto
The iconic pop-rock band Toto is performing at the TSB Bowl of Brooklands on Friday 11 January 2019 as part of their A Summer’s Day Live tour in New Plymouth. As a TSB customer, you could win an exclusive VIP experience, including a night in a luxury hotel, a voucher for a local restaurant and a bottle of locally-distilled Juno gin.
To go in the draw, use the password “TSBVIP” when you purchase tickets. Competition closes this Friday 29 September. You can find out more, including terms and conditions, here.
Support the Bulls and win
Get along to any Yarrows Taranaki Bulls home game this season and you could win $500 with the TSB Cash Cam. All you need to do is listen out at halftime and show us you’re a customer! There’ll be one lucky winner selected at every home game. It’s our way of saying thanks for supporting us and your local team.
Helping those serving between the flags
Is your local Surf Life Saving club the lucky recipient of a TSB grant? As a proud Major Partner of Surf Life Saving New Zealand, we’ve once again given 11 Surf Life Saving clubs around New Zealand financial grants totalling $100,000. The grants recognise the great work these clubs do in communities around our country, supporting training, equipment and maintenance costs. Find out if your local club is celebrating its success!
Getting involved in Christchurch
We’re proud to announce a new sponsorship in Christchurch at the Pukeko Centre. The Pukeko Centre is a community-led development in Parklands that provides a multi-use sports and recreation hub for local clubs, groups and organisations.