Debit Card FAQs

What are the fees to use EFTPOS & ATMs on a TSB debit card?
There are no transaction fees to use EFTPOS within New Zealand, or to withdraw money from ATMs owned by a New Zealand bank. See our full list of rates and fees here.

Why do some transactions not show straight away?
Some retailers don’t process payments straight away, so these won’t appear in your pending transactions. Transactions will only show once the retailer has processed it, usually within a couple of days - however, you should see your available balance has reduced.

What is an pre-authorisation on my account?
We might authorise a bank or merchant to complete a transaction that you requested. The authorisation confirms your debit card’s status (that it isn’t recorded as stolen or blocked), and that you have enough funds in your account for the transaction. A bank or merchant may not know the transaction’s actual cost, such as when you’re paying for hotel accommodation. In this case, we can authorise the estimated cost of your transaction. We’ll then reduce the available funds in your account by that amount. We’ll hold the authorisation against your account until we process a transaction that matches it. Otherwise, we’ll hold the authorisation for up to 5 calendar days, or longer if we’re required to. In some cases, your available funds can be temporarily reduced by both the authorised (estimated) amount and the actual amount.

Do I insert the card, swipe it or tap it?
You can make contactless transactions by tapping your card on a contactless reader. You can do this in New Zealand or overseas with any merchant or bank displaying the contactless symbol. You can insert or swipe your card instead if you prefer.
Read more about contactless payments.

What accounts do I choose on the EFTPOS terminal?
WITHIN NZ: You can access two accounts through your debit card (through the ‘cheque’ and ‘savings’ options you see on an EFTPOS machine). If you added a cheque account to the card when you applied and want to pay from that account, select 'cheque'. If you added a savings account and want to use funds in that account, select 'savings.' If you choose 'credit', the transaction will be declined. 
OVERSEAS: If an option is given, you should select ‘credit’. Funds will be deducted from the default account you specified, not your credit card.

What account will be accessed when I use my debit card? 
The card will use the linked account if you select ‘cheque’ or ‘savings’ when making a transaction at an EFTPOS terminal or ATM. The card will use your default account for online transactions, mail orders, telephone orders, contactless transactions, and most foreign currency transactions.

A New Zealand retailer doesn’t accept credit cards. Can I still use my TSB debit card?
Yes, you can – this card isn’t a credit card. Select your cheque or savings account when completing the purchase and funds will be deducted from your selected account.

How do I load the card with funds?
A TSB debit card isn’t a credit or prepaid card, or another account option, so you don’t need to pre-load it. It works similarly to your TSB Eftpos card (with a few extra benefits like shopping online), so it’s attached to your nominated accounts and money is withdrawn directly from those accounts. 

I wanted a separate account just to use my TSB debit card.
Talk to us about opening another account and we can easily switch your nominated account to your new one.

Is it OK to use my date of birth as my PIN?
No – if your card is stolen and your PIN used, you wouldn’t be covered if you use an easily guessed PIN such as date of birth or sequential numbers. Please get in touch to change it.