Visa PayWave FAQ’s


 What is Visa payWave?

Visa payWave is a faster way to pay for small purchases with your Visa card. If your purchase is $80 or less, there’s no need to enter your PIN, select your account or wait for a receipt to print, so its quick and convenient. Look for the Visa payWave symbol at the checkout and simply wave or tap your card on the contactless reader – it’s that easy!

For transactions over $80, you will be prompted to enter your PIN like you usually do.

Visa payWave is currently only available at participating outlets; however, you can still use your card like you usually would everywhere else.


How do I know if I have payWave on my Visa Credit or Visa Debit card?

Look for the payWave logo on the front of your card. If your TSB Visa card does not have this logo you won’t be able to use it for payWave purchases. When your current card expires, we will send you a new card with payWave capability.


Why would I choose to use payWave?

Visa payWave transactions are faster than traditional EFTPOS transactions. Therefore it’s ideal for transactions under $80, as no PIN is required and no receipt is printed. You don’t need to count your change or worry whether you have enough cash to make your purchase.


Is there a limit of transactions before I need to use my PIN?

No there is no limit to the number of payWave transactions a customer can make before they are required to enter their PIN. However, if you are prompted for your PIN you must enter it to complete the transaction.


Why isn’t a PIN required?

To ensure that using Visa payWave is as simple and convenient as cash, retailers that accept these cards do not require you to sign or enter a PIN for smaller purchases. However, for your protection, purchases over $80 (in New Zealand) require a PIN to be used. This amount differs by country and you may be requested to sign or enter your PIN in this case. In some countries, you may be requested to insert or swipe your card over this amount.


How do I know when a payment has been made?

You will hear a beep and “ACCEPTED” or “DECLINED” will be displayed on the reader.


What do I do if my payWave transaction is declined or won’t work?

If your transaction is declined or the terminal won’t read your card, try again by inserting your card to process as a chip transaction. If your card is damaged you will need to contact your local TSB Bank for a replacement card.


Can I get a receipt so I know what I am charged for?

Yes. Like all purchases, a receipt is available on request. All your payWave transactions will be recorded on your account along with all your other Visa purchases.


How far from the terminal should I hold my card?

Your card needs to be within a couple of centimetres to work. A good way to be sure is to lightly tap your card on the reader once the amount is displayed.


Can I be charged twice if my card has been tapped more than once?

It doesn’t matter how many times the card is tapped, the charge will only occur once as the transaction is driven by the checkout.


Can I accidentally be charged for a transaction by just walking past a terminal?

No. payWave readers have a short-range read and the card must be within a couple of centimetres to be read. The retailer also needs to initiate the transaction by entering the payment amount for you to approve. Each transaction must be completed or voided before another can take place.


What happens if my card is lost or stolen and someone else uses it?

If your card is lost or stolen, contact TSB immediately. If any fraudulent transactions occur on your card you will have no liability to the bank. For more information refer to Visa Credit Conditions of use or Visa Debit Conditions of use.


What happens if I have more than one contactless card in my wallet?

If you hold your wallet up to the reader, it may detect that you have more than one contactless card available and not complete the transaction. In this case, it is best to remove the card you wish to pay with to complete the transaction.


Can I turn off the payWave option? Do I have to use payWave for transactions under $80?

No, payWave is a permanent feature of your Visa card. However, you can choose to insert your card just as you always have if you don’t want to make a contactless purchase.


Can I change the $80 PIN required limit?

No. This limit is determined by the terminal and not the card. In New Zealand, the limit is $80, but overseas this may differ from country to country.


Will I be charged for using payWave?

There are no extra charges for using the payWave technology – so give it a go!


Do I need to treat my payWave card in any special way?

No, but excessive bending could result in damage to the antenna and should be avoided.


How safe is a payWave transaction?

Your payWave card has several layers of security and is just as safe to use as your traditional cards. All Visa payWave transactions are based on the international EMV chip standard, which provides the most advanced and widely adopted cryptographic security for payments today. Other features include the fact the card does not leave your hand, and the short-range read requirement


For more information about Visa payWave visit www.visapaywave.co.nz or contact your local TSB.