Changes

We asked New Zealanders for feedback about us and we learnt it was time to make some changes - to be the bank you want and need us to be. It’s important we reflect not only who we are today, but where we’re going in the future. We wanted to reflect true New Zealand, so the faces you will see are the faces of our people and our customers.

We wanted to capture the real life moments of everyday New Zealanders. Our promise of putting customers first remains at the heart of our philosophy and we’ll continue to provide award winning customer service and experiences.

tsb we've made some changes

 


 

our history

our future

 

 

Why we’ve refreshed our look

Over the last several decades TSB Bank has grown from the heart of Taranaki to a nationwide bank. We’ve been in business for 167 years and are proud to be 100% New Zealand owned and independent.

Back in 1989 Taranaki Savings Bank changed its name to what you know us as today – TSB Bank. It’s been 28 years since then and we’ve grown a lot in that time. We continue to grow - with more branches, more customers and more ways to bank than ever before.

We recognised however that our company and customer needs were changing and that it was time to make sure our brand was still relevant. Our brand conveys our identity, it allows people to differentiate us from other banks – it’s who we are, what we stand for and reflects our values.

Although we knew we needed to make some changes, we first needed to do some research. So we reached out to a broad range of New Zealanders to find out what they had to say about us. They told us it was time for a change – to better reflect what we stand for and position us as a bank for all New Zealanders.

 


 

What's changed

From the outside looking in, we will look a bit different but we’re still the same bank you know. Over the next 12 months we will be transforming TSB Bank to TSB. Not everything you see will be updated, and there may be times when you see our history alongside our future.

 

 

 

 

 

 

 

 

We’ve changed to be the bank our customers and New Zealanders want and need. To reflect not only who we are today, but where we’re going in the future. While we now look different, not everything is changing. Putting customers first is as important to us today as it was when we opened our doors 167 years ago, and we’ll continue to provide award winning customer service and experiences.

 


 

 


 

Life changes. We'll be there. 


Change can be challenging, refreshing or rewarding (sometimes it can be all three at once!). No matter what changes you’re going through, you can count on us to listen, understand and work with you to achieve the best outcome for you.  


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