Your questions answered
About our recent change
We may look different, but one thing will always remain the same – our dedication to helping New Zealanders get ahead, by making banking really easy. Every time, everywhere.
The page you're after isn't on our new website just yet, but you can find it on our old site.
Would you like go there now or keep looking around here?
You’ll notice our name and colours have changed along with how our website. Although we now look different, the way you do things on our website remains the same.
Our promise of putting you first remains part of our philosophy and we’ll continue to provide award-winning customer service and experiences.
The decision to change was led by customer feedback which indicated our brand was no longer a reflection of our current business or our growth objectives. We have changed and developed a lot over the last few decades so it was time to reposition TSB as a national brand that appeals to all New Zealanders and reflects our growth aspirations.
We last updated our look and feel over 25 years ago, in 1989.
No, we have not been bought out or taken over by another company.
No, we continue to be 100% New Zealand owned and independent.
We changed our colours to stand out from other banks and refresh our look.
Our new colours are deep indigo, rich green and vibrant mint.
Being TSB and no longer TSB Bank reflects one of our values – ‘keeping it simple’. Our research confirmed this was the right decision.
Yes. We asked customers and non-customers for feedback about us and we learnt it was time to make some changes to better reflect who we are and who we want to be.
Our commitment to Taranaki is as strong as ever. The changes we are implementing are designed to support our business growth strategy and any growth to our business has the potential to benefit the Taranaki region through our annual dividend. New Plymouth will continue to be the home of our Head Office.
No, we do not have plans to update the interior of our branches in conjunction with our new logo and colours at this point in time. It may be a consideration in the future.
We are currently reviewing the layout and design of our branches.
We will be rolling out updated signage to all of our branches over the next 12 months.
No. Decisions regarding branches are not related to our refreshed look and feel.
No. We're a low fee bank.
Yes. The message was to let you know we'll be updating the look of Online Banking and Mobile Banking, but the way you do things remains the same.
The song is "Changes" by David Bowie. Vocals performed by Ash Wallace. Ash is a singer/songwriter studying music at The University of Auckland.
The song is arranged, produced and mixed by APRA Silver Scroll Award recipient Mahuia Bridgman-Cooper. Mahuia is a classically trained violinist, producer, musician and composer who works across the full spectrum of music, from composing for film (Mahana, Housebound, Fantail) to performing his own music as part of The Black Quartet and Kittens of the Internet. Based in Auckland, Mahuia is represented by Franklin Rd Music & Sound for all commercial work.
Unfortunately no. The song is copyright protected. TSB purchased the rights to use the song in our advertising campaign but this permission does not extend to selling or sharing the song.
Let us know what you think of our change. We’d love to hear your thoughts.
Hear from our CEO Kevin Murphy around our recent change.
Have a question about our recent change? Check out our FAQs.
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