Can you tell friend from foe?

Scams can come in many forms. The tactics used by scammers and fraudsters can vary from someone coming to your front door to an unexpected email. All are designed to get hold of your money.

Fraudsters may pretend to be your bank, a government agency, a retailer or someone you trust.

The key is knowing how to tell friend from foe and what to do if you think you’ve been targeted.

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Security tips



Tips to keep yourself safe


be suspicious of unknown emails

Be suspicious of unexpected emails

Scam emails can look like the real deal. They often include a link to a fake website, where you'll be asked to enter personal details or provide financial information. Don't reply and avoid opening any attachments or clicking on any links. Spam emails can carry viruses, so delete the email.


dont answer odd calls

Not sure who just called you?

When a scammer calls, their sole task is to steal your information. Scammers can alter their phone country code and even accents to try and trick you. If you choose to talk to the caller, ask for their information first, hang up and call the company back on their official phone number.


check for mistakes

Check for mistakes

Misspelled words and grammatical errors are red flags. Be wary of emails or messages, that have incorrect spellings of common words, or the web address has an unusual symbol or spelling.


dont share personal information

Never share your personal information

Always protect your account and credit card details, internet banking login, address, phone numbers and date of birth. This information can easily be used by a fraudster to access your accounts, apply for a loan or even obtain a passport. Banks and Government agencies never email, call or text to ask for your personal information.


read the fine print

Always read the fine print

"Free" or "low-cost" trial offers can be an expensive trap. Once you provide your credit card information to cover shipping costs, you can be unknowingly locked into a regular subscription. Before you sign up, research the company and read reviews. Don't sign up if you can't understand the fine print.

is this company legitimate

Is this company legitimate?

Fraudsters can use all sorts of methods and it's sometimes difficult to tell the difference between a cold call and a scam. Never give your personal details out, however genuine they may seem. Don't be afraid to hang up and call the company back on their official phone number to confirm who you are talking to.


update antivirus

Do you browse the web safely?

Always keep your computer protection and web browser software up to date. Avoid accessing private information on public computers or WI-FI hotspots, this can put you at risk. Create strong and unique passwords for each of your online accounts,and password protect your home WI-FI.



Tech & password help

0508 692 265

For help with Online, Mobile or Phone Banking.

Send mail to

TSB Bank Limited
PO Box 240
New Plymouth
New Zealand