How we can support you with your banking needs

Please use TSB’s mobile and online banking services wherever possible. You can find more information about mobile banking and online banking here.

For urgent assistance our Customer Engagement Centre team is available to support you from 8am-6pm weekdays and 9am-5pm weekends on 0800 872 226.  If you experience delays, you can choose a callback option. Please be patient as we're experiencing high call volumes. 


Home loan
support options

If your income has been affected by COVID-19 and you're worried about making your next mortgage payment, send us a message and we’ll work with you to help ensure you’re in the best position moving forward. 


Business loan
support options

We understand that COVID-19 is creating unsettling times and you may be worried about making your next business lending payment. Send us a message to discuss your options.



TSB branch hours 

Covid-19 traffic light system opening hours

Under the COVID-19 Traffic Light framework we'll continue to follow Ministry of Heath protocols including mandatory customer and staff wearing of face coverings, contact tracing sign-ins, social distancing and capacity limits. Where appropriate for the traffic light setting we’ll also have controlled entry and concierge in place, hand sanitiser and masks available, be carrying out regular deep cleans and sanitising and have protective barriers in place between our people and customers. A Vaccine Pass is not required to visit our branches at this stage.


Orange (current setting for all of New Zealand) and Green

Under Orange and Green traffic lights our branches are open normal hours with the exception of the following: 

  • TSB Centre Branch (New Plymouth) - Monday to Friday: 9am to 4.30pm
  • Opunake - Monday to Friday: 9am to 3pm
  • Eltham - Tuesday & Thursday: 9am to 4.30pm 

See here for the full list of branches and opening hours.

Our Customer Engagement Centre 0800 872 226 is available as normal.

For the safety of our people and customers, if you feel unwell, please do not visit our branches. Call us on 0800 872 226 so we can help you in other ways. 

If community COVID-19 cases occur nearby to one of the branches we’re opening for limited hours, we may choose not to open.



Under Red traffic light our branches are open Monday to Friday 9am to 3pm with the exception of the following:

  • Eltham - Tuesday & Thursday: 9am to 3pm
  • NorthWest - Monday to Friday: 9am to 4.30pm and Saturday: 10am to 2pm 
  • Palmerston North and Nelson will offer over-the-counter transactions only, all other appointments will be virtual or via phone
  • Centre branch New Plymouth - Monday to Friday: 9am to 4.30pm
  • Stratford - Monday to Friday: 9am to 4.30pm
  • Hawera - Monday to Friday: 9am to 4.30pm




COVID-19 and your banking

  • What measures are being put in place to keep us safe if we visit you in branch?

    Keeping our people, our customers and the wider community safe is our top priority. When open all of our branches across New Zealand will strictly follow Government Alert Level guidelines. They will be cleaned and sanitised to the highest standard, two metre distancing and contact tracing will take place and our people will be wearing face masks.

    Just like we are ensuring our people stay home if they are sick, we are also encouraging our customers to avoid visiting our branches if they or a close contact of theirs is feeling unwell.

  • What can I do if I don’t have mobile or online banking?

    If you want help setting up mobile or online banking, call us on 0800 872 226. If you can’t use these services because of disability or other reasons, please talk to us and we will see what we can do to help.

  • What do I do if I’m having financial difficulties as a result of COVID-19? How can you help?

    We're committed to supporting our customers in this challenging time, so if you are facing potential hardship as a result of COVID-19, we have options available to help. You can find information here or you can call 0800 872 226 to discuss.