LATEST UPDATE | 23 MAY 2022
The information below will be updated regularly to help keep you informed and up to date on your banking >
How we can support you with your banking needs
Please use TSB’s mobile and online banking services wherever possible. You can find more information about mobile banking and online banking here.
For urgent assistance our Customer Engagement Centre team is available to support you from 8am-6pm weekdays and 9am-5pm weekends on 0800 872 226. If you experience delays, you can choose a callback option. Please be patient as we're experiencing high call volumes.
If your income has been affected by COVID-19 and you're worried about making your next mortgage payment, send us a message and we’ll work with you to help ensure you’re in the best position moving forward.
We understand that COVID-19 is creating unsettling times and you may be worried about making your next business lending payment. Send us a message to discuss your options.
TSB branch hours
Covid-19 traffic light system opening hours
Under the COVID-19 Traffic Light framework we'll continue to follow Ministry of Heath protocols including mandatory customer and staff wearing of face coverings, contact tracing sign-ins, social distancing and capacity limits. Where appropriate for the traffic light setting we’ll also have controlled entry and concierge in place, hand sanitiser and masks available, be carrying out regular deep cleans and sanitising and have protective barriers in place between our people and customers. A Vaccine Pass is not required to visit our branches at this stage.
Orange (current setting for all of New Zealand) and Green
Under Orange and Green traffic lights our branches are open normal hours with the exception of the following:
- TSB Centre Branch (New Plymouth) - Monday to Friday: 9am to 4.30pm
- Opunake - Monday to Friday: 9am to 3pm
- Eltham - Tuesday & Thursday: 9am to 4.30pm
See here for the full list of branches and opening hours.
Our Customer Engagement Centre 0800 872 226 is available as normal.
For the safety of our people and customers, if you feel unwell, please do not visit our branches. Call us on 0800 872 226 so we can help you in other ways.
If community COVID-19 cases occur nearby to one of the branches we’re opening for limited hours, we may choose not to open.
Under Red traffic light our branches are open Monday to Friday 9am to 3pm with the exception of the following:
- Eltham - Tuesday & Thursday: 9am to 3pm
- NorthWest - Monday to Friday: 9am to 4.30pm and Saturday: 10am to 2pm
- Palmerston North and Nelson will offer over-the-counter transactions only, all other appointments will be virtual or via phone
- Centre branch New Plymouth - Monday to Friday: 9am to 4.30pm
- Stratford - Monday to Friday: 9am to 4.30pm
- Hawera - Monday to Friday: 9am to 4.30pm