Ways we can help





COVID-19 and your banking

  • What measures are being put in place to keep us safe if we visit you in branch?

    Keeping our people, our customers and the wider community safe is our top priority. All of our branches across New Zealand will follow Government Alert Level guidelines, be cleaned and sanitised to the highest standard and contact tracing will take place.

    Just like we are ensuring our people stay home if they are sick, we are also encouraging our customers to avoid visiting our branches if they or a close contact of theirs is feeling unwell.

  • What can I do if I don’t have mobile or online banking?

    If you want help setting up mobile or online banking, call us on 0800 872 226. If you can’t use these services because of disability or other reasons, please talk to us and we will see what we can do to help.

  • What do I do if I’m having financial difficulties as a result of COVID-19? How can you help?

    We're committed to supporting our customers in this challenging time, so if you are facing potential hardship as a result of COVID-19, we have options available to help. You can find information here or you can call 0800 872 226 to discuss. 

  • What should I be doing with my Kiwisaver?

    The best way to get advice on your Kiwisaver is by contacting your personal provider. If you need more information about your Fisher Funds KiwiSaver, please visit Fisher Funds Coronavirus FAQs

  • Am I covered for insurance claims relating to COVID-19?

    If you need information about your Travel, Life, or Prime Life Insurance, you can call Cigna (the underwriter) directly on 0800 244 467

    If you need more information about:

    • Cigna COVID-19 in relation to your Travel Policy, please see Cigna's FAQs.
    • Your House, Contents or Car Insurance, please see Tower (the underwriter) for COVID – 19 updates

    If you already have Credit Card Repayment Insurance (please note TSB no longer offer this product), please see temporary enhancements to AIA’s (previously Sovereign) redundancy benefit in Credit Card Repayment Insurance – Employees stood down without pay, here.

  • Is TSB financially sound?

    TSB has capital and cash reserves that are well above the levels required of us by our regulator, the Reserve Bank. The best place to see this in detail is on the Reserve Bank’s own website where they lay out the financial strength of New Zealand banks on their financial strength dashboard.


Updated branch hours

How we will support you with your banking needs during COVID-19.