TSB COVID-19 Support
Be kind, keep calm, and we'll help you through this
LATEST UPDATE | 17 AUGUST 2020
The page you're after isn't on our new website just yet, but you can find it on our old site.
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100% NZ owned and independent bank
Banking from home
COMMON QUESTIONS ABOUT
All of our branches are open for their normal operating days and hours and providing full banking services, including face to face customer appointments. All branches will have contact tracing QR codes available and are being cleaned to the highest standard.Check all TSB branch hours >
Keeping our people, our customers and the wider community safe is our top priority. All of our branches across New Zealand will follow Government Alert Level guidelines, be cleaned and sanitised to the highest standard and contact tracing will take place.
Just like we are ensuring our people stay home if they are sick, we are also encouraging our customers to avoid visiting our branches if they or a close contact of theirs is feeling unwell.
If you want help setting up mobile or online banking, call us on 0800 872 226. If you can’t use these services because of disability or other reasons, please talk to us and we will see what we can do to help.
We're committed to supporting our customers in this challenging time, so if you are facing potential hardship as a result of COVID-19, we have options available to help. You can find information and application forms for support options here or you can call 0800 872 226 to discuss.
The best way to get advice on your Kiwisaver is by contacting your personal provider. If you need more information about your Fisher Funds KiwiSaver, please visit Fisher Funds Coronavirus FAQs
If you need information about your Travel, Life, or Prime Life Insurance, you can call Cigna (the underwriter) directly on 0800 244 467.
If you need more information about:
If you already have Credit Card Repayment Insurance (please note TSB no longer offer this product), please see temporary enhancements to AIA’s (previously Sovereign) redundancy benefit in Credit Card Repayment Insurance – Employees stood down without pay, here.
TSB has capital and cash reserves that are well above the levels required of us by our regulator, the Reserve Bank. The best place to see this in detail is on the Reserve Bank’s own website where they lay out the financial strength of New Zealand banks on their financial strength dashboard.
How we will support you with your banking needs during COVID-19 Alert Level 1.
UPDATED BRANCH HOURS
* This offer is available on a temporary basis and will be subject to the Bank’s usual terms, conditions and lending criteria.
** Interest will still be added to the loan
© TSB BANK LIMITED 2008-2020. Use of this website is subject to our Website Policy. TSB BANK Limited is in trade for the purposes of the Fair Trading Act 1986.
© TSB BANK LIMITED 2008-2020. Use of this website is subject to our >Website Policy. TSB BANK Limited is in trade for the purposes of the Fair Trading Act 1986.