Ways we can help


 

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Banking from home

 

 


 


SET UP

Online and
mobile banking

You can use our online and mobile banking at any time.

If you don't already have this set up - it's a great time to get started. With online or mobile banking, you can check your balances, move money between accounts, monitor your transactions and make payments to people.  
 
If you're not yet registered or are having trouble logging in, please call us on 0800 872 226 and we’ll get you set up and provide any support you need. 

 

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CALL US

Customer
Engagement Centre 

You can call us on 0800 872 226 from 8am-7pm Monday to Friday, and 9am-5pm on the weekend. 

Please know - your call is important to us, but due to COVID-19 we are experiencing high call volumes, so there may be delays which can be frustrating. Alternatively, you can send us a message and we'll get back to you as soon as we can. 

 

 


 


UPDATE

TSB branch hours 

From Sunday 28 February, Auckland is in Alert Level 3, our Newmarket and Takapuna branches will remain open 9am-5pm Monday to Friday to offer basic transactional services (e.g. cash withdrawal, payments).

Our Botany and NorthWest branches are temporarily closed until further notice.

With the rest of New Zealand in Alert Level 2, all other TSB branches will continue to be open as normal with contact tracing and social distancing in place.

Check below to see your local branch hours:

 

Branch Hours
Auckland - Botany Temporarily closed during Alert Level 3
Auckland - Northwest Temporarily closed during Alert Level 3
Auckland - Newmarket Mon-Fri: 9am-5pm; temporarily closed on Saturdays
Auckland - Takapuna Mon-Fri: 9am-5pm
Hamilton Mon-Fri: 9am-5pm
Tauranga Mon-Fri: 9am-5pm
Wellington Mon-Fri: 9am-5pm
Palmerston North Mon-Fri: 9am-5pm
Napier Mon-Fri: 9am-5pm
Hastings Mon-Fri: 9am-5pm
Nelson Mon-Fri: 9am-5pm
Christchurch Mon-Fri: 9am-5pm; Sat: 10am-1pm
New Plymouth - Centre Mon-Fri: 9am-5pm; Sat: 9.30am-12.30pm
New Plymouth - Westown Mon-Fri: 9am-4.30pm
New Plymouth - Bell Block Mon-Fri: 9am-4.30pm
New Plymouth - Waitara Mon-Fri: 9am-4.30pm
Taranaki - Hawera Mon-Fri: 9am-4.30pm
Taranaki - Opunake Mon-Fri: 9am-4.30pm
Taranaki - Stratford Mon-Fri: 9am-4.30pm
Taranaki - Eltham Mon-Fri: 9am-4.30pm

 How we can support you with your banking needs

  • We encourage you to please use TSB’s mobile and online banking services wherever possible. Our people will be more than happy to get you up to speed with these tools if you haven’t used them before. 

  • Our Customer Engagement Centre team is available to support you from 8am-7pm weekdays and 9am-5pm weekends on 0800 872 226.  If you experience delays, you can choose a callback option or you can send us a message and we'll get back to you as soon as we can.

  • We are committed to supporting our customers in this challenging time, so if you are facing potential hardship as a result of COVID-19, we have options available to help. You can find out more here or call 0800 872 226 to discuss support options. 

  • For COVID-19 information and Frequently Asked Questions, please visit our COVID-19 information page

 

 

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