LATEST UPDATE | 17 AUGUST 2020 Home loan support: You may be eligible for mortgage deferral or an extension to your current loan deferral up to March 2021 >
Ways we can help Personal banking Business banking Banking from home SET UP Online and mobile banking You can use our online and mobile banking at any time. If you don't already have this set up - it's a great time to get started. With online or mobile banking, you can check your balances, move money between accounts, monitor your transactions and make payments to people. If you're not yet registered or are having trouble logging in, please call us on 0800 872 226 and we’ll get you set up and provide any support you need. DOWNLOAD FOR IPHONE DOWNLOAD FOR ANDROID CALL US Customer Engagement Centre You can call us on 0800 872 226 from 8am-7pm Monday to Friday, and 9am-5pm on the weekend. Please know - your call is important to us, but due to COVID-19 we are experiencing high call volumes, so there may be delays which can be frustrating. Alternatively, you can send us a message and we'll get back to you as soon as we can. UPDATE TSB branch hours From Sunday 28 February, Auckland is in Alert Level 3, our Newmarket and Takapuna branches will remain open 9am-5pm Monday to Friday to offer basic transactional services (e.g. cash withdrawal, payments). Our Botany and NorthWest branches are temporarily closed until further notice. With the rest of New Zealand in Alert Level 2, all other TSB branches will continue to be open as normal with contact tracing and social distancing in place. Check below to see your local branch hours: Branch Hours Auckland - Botany Temporarily closed during Alert Level 3 Auckland - Northwest Temporarily closed during Alert Level 3 Auckland - Newmarket Mon-Fri: 9am-5pm; temporarily closed on Saturdays Auckland - Takapuna Mon-Fri: 9am-5pm Hamilton Mon-Fri: 9am-5pm Tauranga Mon-Fri: 9am-5pm Wellington Mon-Fri: 9am-5pm Palmerston North Mon-Fri: 9am-5pm Napier Mon-Fri: 9am-5pm Hastings Mon-Fri: 9am-5pm Nelson Mon-Fri: 9am-5pm Christchurch Mon-Fri: 9am-5pm; Sat: 10am-1pm New Plymouth - Centre Mon-Fri: 9am-5pm; Sat: 9.30am-12.30pm New Plymouth - Westown Mon-Fri: 9am-4.30pm New Plymouth - Bell Block Mon-Fri: 9am-4.30pm New Plymouth - Waitara Mon-Fri: 9am-4.30pm Taranaki - Hawera Mon-Fri: 9am-4.30pm Taranaki - Opunake Mon-Fri: 9am-4.30pm Taranaki - Stratford Mon-Fri: 9am-4.30pm Taranaki - Eltham Mon-Fri: 9am-4.30pm How we can support you with your banking needs We encourage you to please use TSB’s mobile and online banking services wherever possible. Our people will be more than happy to get you up to speed with these tools if you haven’t used them before. Our Customer Engagement Centre team is available to support you from 8am-7pm weekdays and 9am-5pm weekends on 0800 872 226. If you experience delays, you can choose a callback option or you can send us a message and we'll get back to you as soon as we can. We are committed to supporting our customers in this challenging time, so if you are facing potential hardship as a result of COVID-19, we have options available to help. You can find out more here or call 0800 872 226 to discuss support options. For COVID-19 information and Frequently Asked Questions, please visit our COVID-19 information page WANT TO KNOW MORE? MESSAGE US FIND A BRANCH
SET UP Online and mobile banking You can use our online and mobile banking at any time. If you don't already have this set up - it's a great time to get started. With online or mobile banking, you can check your balances, move money between accounts, monitor your transactions and make payments to people. If you're not yet registered or are having trouble logging in, please call us on 0800 872 226 and we’ll get you set up and provide any support you need. DOWNLOAD FOR IPHONE DOWNLOAD FOR ANDROID
CALL US Customer Engagement Centre You can call us on 0800 872 226 from 8am-7pm Monday to Friday, and 9am-5pm on the weekend. Please know - your call is important to us, but due to COVID-19 we are experiencing high call volumes, so there may be delays which can be frustrating. Alternatively, you can send us a message and we'll get back to you as soon as we can.
UPDATE TSB branch hours From Sunday 28 February, Auckland is in Alert Level 3, our Newmarket and Takapuna branches will remain open 9am-5pm Monday to Friday to offer basic transactional services (e.g. cash withdrawal, payments). Our Botany and NorthWest branches are temporarily closed until further notice. With the rest of New Zealand in Alert Level 2, all other TSB branches will continue to be open as normal with contact tracing and social distancing in place. Check below to see your local branch hours:
Branch Hours Auckland - Botany Temporarily closed during Alert Level 3 Auckland - Northwest Temporarily closed during Alert Level 3 Auckland - Newmarket Mon-Fri: 9am-5pm; temporarily closed on Saturdays Auckland - Takapuna Mon-Fri: 9am-5pm Hamilton Mon-Fri: 9am-5pm Tauranga Mon-Fri: 9am-5pm Wellington Mon-Fri: 9am-5pm Palmerston North Mon-Fri: 9am-5pm Napier Mon-Fri: 9am-5pm Hastings Mon-Fri: 9am-5pm Nelson Mon-Fri: 9am-5pm Christchurch Mon-Fri: 9am-5pm; Sat: 10am-1pm New Plymouth - Centre Mon-Fri: 9am-5pm; Sat: 9.30am-12.30pm New Plymouth - Westown Mon-Fri: 9am-4.30pm New Plymouth - Bell Block Mon-Fri: 9am-4.30pm New Plymouth - Waitara Mon-Fri: 9am-4.30pm Taranaki - Hawera Mon-Fri: 9am-4.30pm Taranaki - Opunake Mon-Fri: 9am-4.30pm Taranaki - Stratford Mon-Fri: 9am-4.30pm Taranaki - Eltham Mon-Fri: 9am-4.30pm
How we can support you with your banking needs We encourage you to please use TSB’s mobile and online banking services wherever possible. Our people will be more than happy to get you up to speed with these tools if you haven’t used them before. Our Customer Engagement Centre team is available to support you from 8am-7pm weekdays and 9am-5pm weekends on 0800 872 226. If you experience delays, you can choose a callback option or you can send us a message and we'll get back to you as soon as we can. We are committed to supporting our customers in this challenging time, so if you are facing potential hardship as a result of COVID-19, we have options available to help. You can find out more here or call 0800 872 226 to discuss support options. For COVID-19 information and Frequently Asked Questions, please visit our COVID-19 information page