TSB branch hours 

Banking has been confirmed as an essential service. However, to play our part in protecting our customers, people and wider communities at this time, both TSB and the wider industry are making some changes to normal operations.  

To ensure we meet the needs of customers who cannot use ATMs, phone or online banking, we are opening one branch in each area, every Monday from 9am-12pm - apart from Easter Monday where we will be open on the Tuesday 9am-12pm.


Branch Hours from Thursday 26 March 2020
Auckland - Botany Closed until further notice
Auckland - Newmarket Monday 9am – 12pm
Auckland - Northwest Closed until further notice
Auckland - Takapuna Monday 9am – 12pm
Hamilton Monday 9am – 12pm
Tauranga Monday 9am – 12pm
Wellington Monday 9am – 12pm
Palmerston North Monday 9am – 12pm
Napier Closed until further notice
Hastings Monday 9am – 12pm
Taranaki - Centre Branch Monday 9am – 12pm
Taranaki - Westown Monday 9am – 12pm
Taranaki - Hawera Monday 9am – 12pm
Taranaki - Stratford Monday 9am – 12pm
Taranaki - All other branches Closed until further notice
Christchurch Monday 9am – 12pm
Nelson Monday 9am – 12pm

Public Holidays

Easter Monday, 13 April 2020 

All branches closed.

Open Tuesday, 14 April - 9am-12pm

Takapuna, Newmarket, Hamilton, Tauranga, Wellington, Palmerston North, Hastings, New Plymouth Centre, Hawera, Christchurch and Nelson


How we’ll continue to support you in the coming weeks  

  • Please use our mobile and online banking services wherever possible  
  • Our Customer Engagement Centre people will soon be working remotely to ensure this service is still here to help you. You can continue to speak to one of the team by calling 0800 872 226 from 8.30am-5pm weekdays and Saturday 9am-5pm.
  • Please know - your call is important to us, but we are experiencing high call volumes, so there may be delays. Thanks in advance for your patience 
  • We’re working with our partners to ensure our ATM’s remain fully stocked 
  • We are committed to supporting our customers in this challenging time, so if you are facing potential hardship as a result of COVID-19, we have options available to help. You can find out more here or call 0800 872 226 to discuss support options. 
  • For COVID-10 information and Frequently Asked Questions, please visit our COVID-19 information page
  • If you can’t use these services for any reason, please call our 0800 number or message us




Online and
mobile banking

You can use our online and mobile banking at any time.

If you don't already have this set up - it's a great time to get started. With online or mobile banking, you can check your balances, move money between accounts, monitor your transactions and make payments to people.  
If you're not yet registered or are having trouble logging in, please call us on 0800 872 226 and we’ll get you set up and provide any support you need. 



Engagement Centre 

You can call us on 0800 872 226 from 8.30am-5pm Monday to Friday, and 9am-5pm on Saturdays. 

Please know - your call is important to us, but due to COVID-19 we are experiencing high call volumes, so there may be delays which can be frustrating. Alternatively, you can send us a message and we'll get back to you as soon as we can.