Ways we can help


 

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Banking from home

 

 

 


SET UP

Online and
mobile banking

You can use our online and mobile banking at any time.

If you don't already have this set up - it's a great time to get started. With online or mobile banking, you can check your balances, move money between accounts, monitor your transactions and make payments to people.  
 
If you're not yet registered or are having trouble logging in, please call us on 0800 872 226 and we’ll get you set up and provide any support you need. 

 

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CALL US

Customer
Engagement Centre 

You can call us on 0800 872 226 from 8am-7pm Monday to Friday, and 9am-5pm on the weekend. 

Please know - your call is important to us, but due to COVID-19 we are experiencing high call volumes, so there may be delays which can be frustrating. Alternatively, you can send us a message and we'll get back to you as soon as we can. 

 

 

 


UPDATE

TSB branch hours 

Now New Zealand is at COVID-19 Alert Level One, from Monday 15 June 2020 our branches will return to normal opening hours. New Plymouth Centre, Palmerston North and Christchurch will remain closed on Saturday’s at this stage.

Please be assured, our branches will be cleaned and sanitised to the highest standard and the Government self-tracing app QR code will be on display for your use.

We appreciate your patience while we’ve had different arrangements in place for these branches during other Alert Levels. We're looking forward to reconnecting with more of our customers in person from Monday next week. 

 

Branch Hours from Monday 15 June 2020
Auckland - Botany Mon-Fri: 9am-5pm; Sat: 9am-4.30pm; Sun: 10am-4pm
Auckland - Newmarket Mon-Fri:9am-5pm; Sat: 10am-4pm
Auckland - Northwest Mon-Wed: 9am-6pm; Thurs: 9am-7pm: Fri-Sun: 9am-6pm
Auckland - Takapuna Mon-Fri: 9am-5pm
Hamilton Mon-Fri: 9am-5pm
Tauranga Mon-Fri: 9am-5pm
Wellington Mon-Fri: 9am-5pm
Palmerston North Mon-Fri: 9am-5pm
Napier Mon-Fri: 9am-5pm
Hastings Mon-Fri: 9am-5pm
Taranaki - Centre Branch Mon-Fri: 9am-5pm; Sat: 9:30am-12:30pm
Taranaki - Vogeltown Mon-Fri: 9am-1pm
Taranaki - All other branches Mon-Fri: 9am – 4.30pm
Christchurch Mon-Fri: 9am-5pm; Sat 10am-1pm
Nelson Mon-Fri: 9am-5pm

 
How we’ll continue to support you in the coming weeks  

  • Please use our mobile and online banking services wherever possible  
  • Our Customer Engagement Centre team is here to help you on 0800 872 226 from 8am-7pm weekdays and 9am-5pm on the weekends.
  • Please know - your call is important to us, but we are experiencing high call volumes, so there may be delays. Thanks in advance for your patience 
  • We’re working with our partners to ensure our ATM’s remain fully stocked 
  • We are committed to supporting our customers in this challenging time, so if you are facing potential hardship as a result of COVID-19, we have options available to help. You can find out more here or call 0800 872 226 to discuss support options. 
  • For COVID-10 information and Frequently Asked Questions, please visit our COVID-19 information page
  • If you can’t use these services for any reason, please call our 0800 number or message us
     

 

 

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