LATEST UPDATE | 31 MARCH 2021
The information below will be updated regularly to help keep you informed and up to date on your banking >
Ways we can help
You can use our online and mobile banking at any time.
If you don't already have this set up - it's a great time to get started. With online or mobile banking, you can check your balances, move money between accounts, monitor your transactions and make payments to people.
If you're not yet registered or are having trouble logging in, please call us on 0800 872 226 and we’ll get you set up and provide any support you need.
DOWNLOAD FOR IPHONE DOWNLOAD FOR ANDROID
You can call us on 0800 872 226 from 8am-7pm Monday to Friday, and 9am-5pm on the weekend.
Please know - your call is important to us, but due to COVID-19 we are experiencing high call volumes, so there may be delays which can be frustrating. Alternatively, you can send us a message and we'll get back to you as soon as we can.
TSB branch hours
All of our branches are open for normal operating days and hours and providing full banking services, including face to face customer appointments. All branches will have contact tracing QR codes available and are being cleaned to the highest standard.
Check below to see your local branch hours:
|Auckland - Botany||Mon-Fri: 9am-5pm; Sat: 9am-4.30pm; Sun: 10am-4pm|
|Auckland - Northwest||Mon-Fri: 9am-4.30pm; Sat: 10am-2pm|
|Auckland - Newmarket||Mon-Fri: 9am-5pm; Sat: 10am-4pm|
|Auckland - Takapuna||Mon-Fri: 9am-5pm|
|Palmerston North||Mon-Fri: 9am-5pm|
|Christchurch||Mon-Fri: 9am-5pm; Sat: 10am-1pm|
|New Plymouth - Centre||Mon-Fri: 9am-5pm; Sat: 9.30am-12.30pm|
|New Plymouth - Westown||Mon-Fri: 9am-4.30pm|
|New Plymouth - Bell Block||Mon-Fri: 9am-4.30pm|
|New Plymouth - Waitara||Mon-Fri: 9am-4.30pm|
|Taranaki - Hawera||Mon-Fri: 9am-4.30pm|
|Taranaki - Opunake||Mon-Fri: 9am-4.30pm|
|Taranaki - Stratford||Mon-Fri: 9am-4.30pm|
|Taranaki - Eltham||Mon-Fri: 9am-4.30pm|
How we can support you with your banking needs
We encourage you to please use TSB’s mobile and online banking services wherever possible. Our people will be more than happy to get you up to speed with these tools if you haven’t used them before.
Our Customer Engagement Centre team is available to support you from 8am-7pm weekdays and 9am-5pm weekends on 0800 872 226. If you experience delays, you can choose a callback option or you can send us a message and we'll get back to you as soon as we can.
We are committed to supporting our customers in this challenging time, so if you are facing potential hardship as a result of COVID-19, we have options available to help. You can find out more here or call 0800 872 226 to discuss support options.
For COVID-19 information and Frequently Asked Questions, please visit our COVID-19 information page