Ways we can help


tsb banking from home icon


Banking from home





Online and
mobile banking

You can use our online and mobile banking at any time.

If you don't already have this set up - it's a great time to get started. With online or mobile banking, you can check your balances, move money between accounts, monitor your transactions and make payments to people.  
If you're not yet registered or are having trouble logging in, please call us on 0800 872 226 and we’ll get you set up and provide any support you need. 




Engagement Centre 

You can call us on 0800 872 226 from 8am-7pm Monday to Friday, and 9am-5pm on the weekend. 

Please know - your call is important to us, but due to COVID-19 we are experiencing high call volumes, so there may be delays which can be frustrating. Alternatively, you can send us a message and we'll get back to you as soon as we can. 





TSB branch hours 

All of our branches are open for normal operating days and hours and providing full banking services, including face to face customer appointments.  All branches will have contact tracing QR codes available and are being cleaned to the highest standard.

Check below to see your local branch hours:


Branch Hours
Auckland - Botany Mon-Fri: 9am-5pm; Sat: 9am-4.30pm; Sun: 10am-4pm
Auckland - Northwest Mon-Fri: 9am-4.30pm; Sat: 10am-2pm
Auckland - Newmarket Mon-Fri: 9am-5pm; Sat: 10am-4pm
Auckland - Takapuna Mon-Fri: 9am-5pm
Hamilton Mon-Fri: 9am-5pm
Tauranga Mon-Fri: 9am-5pm
Wellington Mon-Fri: 9am-5pm
Palmerston North Mon-Fri: 9am-5pm
Napier Mon-Fri: 9am-5pm
Hastings Mon-Fri: 9am-5pm
Nelson Mon-Fri: 9am-5pm
Christchurch Mon-Fri: 9am-5pm; Sat: 10am-1pm
New Plymouth - Centre Mon-Fri: 9am-5pm; Sat: 9.30am-12.30pm
New Plymouth - Westown Mon-Fri: 9am-4.30pm
New Plymouth - Bell Block Mon-Fri: 9am-4.30pm
New Plymouth - Waitara Mon-Fri: 9am-4.30pm
Taranaki - Hawera Mon-Fri: 9am-4.30pm
Taranaki - Opunake Mon-Fri: 9am-4.30pm
Taranaki - Stratford Mon-Fri: 9am-4.30pm
Taranaki - Eltham Mon-Fri: 9am-4.30pm

 How we can support you with your banking needs

  • We encourage you to please use TSB’s mobile and online banking services wherever possible. Our people will be more than happy to get you up to speed with these tools if you haven’t used them before. 

  • Our Customer Engagement Centre team is available to support you from 8am-7pm weekdays and 9am-5pm weekends on 0800 872 226.  If you experience delays, you can choose a callback option or you can send us a message and we'll get back to you as soon as we can.

  • We are committed to supporting our customers in this challenging time, so if you are facing potential hardship as a result of COVID-19, we have options available to help. You can find out more here or call 0800 872 226 to discuss support options. 

  • For COVID-19 information and Frequently Asked Questions, please visit our COVID-19 information page