Ways we can help


 

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Banking from home

 

 

 


SET UP

Online and
mobile banking

You can use our online and mobile banking at any time.

If you don't already have this set up - it's a great time to get started. With online or mobile banking, you can check your balances, move money between accounts, monitor your transactions and make payments to people.  
 
If you're not yet registered or are having trouble logging in, please call us on 0800 872 226 and we’ll get you set up and provide any support you need. 

 

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CALL US

Customer
Engagement Centre 

You can call us on 0800 872 226 from 8am-7pm Monday to Friday, and 9am-5pm on the weekend. 

Please know - your call is important to us, but due to COVID-19 we are experiencing high call volumes, so there may be delays which can be frustrating. Alternatively, you can send us a message and we'll get back to you as soon as we can. 

 

 

 


UPDATE

TSB branch hours 

Here’s how we can support you in branch while New Zealand is in COVID-19 Alert Level 2. 

During Alert Level 2 almost all of our branches will be open for normal operating days and hours and providing full banking services, including face to face customer appointments.  

However, during Alert Level 2 we will be temporarily closing or reducing hours at some Taranaki branches. We’re doing this so we can have more people working at our open sites to assist with adhering to Government safety protocols, and so we can improve our ability to support customers financially impacted by COVID. 

Our branches will be cleaned to the highest standard, two-metre social distancing will be applied and contact tracing will take place.

Check below to see which branches will be open, and when: 

 

Branch Hours
Auckland - Botany Mon-Fri: 9am-5pm; Sat: 9am-4.30pm; Sun: 10am-4pm
Auckland - Northwest Mon-Wed: 9am-6pm; Thurs: 9am-7pm; Fri-Sun: 9am-6pm
Auckland - Newmarket Mon-Fri: 9am-5pm; Sat: 10am-4pm
Auckland - Takapuna Mon-Fri: 9am-5pm
Hamilton Mon-Fri: 9am-5pm
Tauranga Mon-Fri: 9am-5pm
Wellington Mon-Fri: 9am-5pm
Palmerston North Mon-Fri: 9am-5pm
Napier Mon-Fri: 9am-5pm
Hastings Mon-Fri: 9am-5pm
Taranaki - Centre Branch Mon-Fri: 9am-5pm; Sat: 9:30am-12.30pm
Taranaki - Vogeltown Closed during Alert Level 2
Taranaki - Moturoa Closed during Alert Level 2
Taranaki - Fitzroy Closed during Alert Level 2
Taranaki - Opunake Tuesdays and Thursdays: 9am-4:30pm during Alert Level 2
Taranaki - Eltham Tuesdays and Thursdays: 9am-4:30pm during Alert Level 2
Taranaki - All other branches Mon-Fri: 9am – 4.30pm
Nelson Mon-Fri: 9am-5pm
Christchurch Mon-Fri: 9am-5pm; Sat: 10am-1pm

 How we can support you with your banking needs

  • We encourage you to please use TSB’s mobile and online banking services wherever possible. Our people will be more than happy to get you up to speed with these tools if you haven’t used them before 

  • Where your branch is closed, your local teams are still available to contact during normal working hours to support your more in-depth financial and lending needs via email, phone or video call

  • Our Customer Engagement Centre team is available to support you from 8am-7pm weekdays and 9am-5pm weekends on 0800 872 226. We are likely to experience higher than normal call volumes, so thank you in advance for your patience if you experience delays. We do have a call back option available 

  • We are committed to supporting our customers in this challenging time, so if you are facing potential hardship as a result of COVID-19, we have options available to help. You can find out more here or call 0800 872 226 to discuss support options. 

  • For COVID-19 information and Frequently Asked Questions, please visit our COVID-19 information page

 

 

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