Ways we can help


 

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Personal banking

 

 


 



PERSONAL BANKING

Home loan
support options

We understand that COVID-19 is creating unsettling times and you may be worried about making your next mortgage payment or your COVID-19 financial support period ending. If your income has been affected by COVID-19, you can request a change to interest only or a mortgage repayment deferral or an extension of your current COVID-19 financial support. We will need some information from you to support your request and help us understand your position.

New and extended home loan deferral periods finish March 2021 and requests aren’t guaranteed to be approved – we’ll work with you to help you manage your payments to help ensure you’re in the best position moving forward. 

See our FAQs for more information and details on how we can support you:

SUPPORT FOR HOME OWNERS

                                              

Updated branch hours

How we will support you with your banking needs during COVID-19 Alert Level 1.

UPDATED BRANCH HOURS

 





FINANCIAL SUPPORT

Other ways 
we can help

If you are experiencing financial difficulty as a result of the COVID-19 virus we may be able to help*.
 

Personal banking

  • 90 day overdraft facility – linked to our housing variable rate.  You’ll need to demonstrate the capacity to repay the facility within 90 days prior to approval. 
  • No fees for top-ups when restructuring home lending as a result of COVID-19
  • Provide early access to term investment funds with no break rate if access is directly or indirectly related to COVID-19

Please note: All lending related offers are subject to Bank’s usual lending criteria
 

 

 

KiwiSaver and Insurance

Questions about your KiwiSaver?
If you need more information about your Fisher Funds KiwiSaver, please visit Fisher Funds Coronavirus FAQs

Questions about your Insurance? 
If you need information about your Travel, Life, or Prime Life Insurance, you can call Cigna (the underwriter) directly on 0800 244 467

  • If you need more information about Cigna COVID-19 in relation to your Travel Policy, please see Cigna's FAQs.


If you need information about your House, Contents or Car Insurance, please see Tower (the underwriter) for COVID – 19 updates

 

 


 


COMMON QUESTIONS ABOUT

COVID-19 and your banking

  • What branches are open?

    All of our branches are open for their normal operating days and hours and providing full banking services, including face to face customer appointments. All branches will have contact tracing QR codes available and are being cleaned to the highest standard.

    Check all TSB branch hours >

  • What measures are being put in place to keep us safe if we visit you in branch?

    Keeping our people, our customers and the wider community safe is our top priority. All of our branches across New Zealand will follow Government Alert Level guidelines, be cleaned and sanitised to the highest standard and contact tracing will take place.

    Just like we are ensuring our people stay home if they are sick, we are also encouraging our customers to avoid visiting our branches if they or a close contact of theirs is feeling unwell.

  • What can I do if I don’t have mobile or online banking?

    If you want help setting up mobile or online banking, call us on 0800 872 226. If you can’t use these services because of disability or other reasons, please talk to us and we will see what we can do to help.

  • What do I do if I’m having financial difficulties as a result of COVID-19? How can you help?

    We're committed to supporting our customers in this challenging time, so if you are facing potential hardship as a result of COVID-19, we have options available to help. You can find information and application forms for support options here or you can call 0800 872 226 to discuss. 

  • What should I be doing with my Kiwisaver?

    The best way to get advice on your Kiwisaver is by contacting your personal provider. If you need more information about your Fisher Funds KiwiSaver, please visit Fisher Funds Coronavirus FAQs

  • Am I covered for insurance claims relating to COVID-19?

    If you need information about your Travel, Life, or Prime Life Insurance, you can call Cigna (the underwriter) directly on 0800 244 467

    If you need more information about:

    • Cigna COVID-19 in relation to your Travel Policy, please see Cigna's FAQs.
    • Your House, Contents or Car Insurance, please see Tower (the underwriter) for COVID – 19 updates

    If you already have Credit Card Repayment Insurance (please note TSB no longer offer this product), please see temporary enhancements to AIA’s (previously Sovereign) redundancy benefit in Credit Card Repayment Insurance – Employees stood down without pay, here.

  • Is TSB financially sound?

    TSB has capital and cash reserves that are well above the levels required of us by our regulator, the Reserve Bank. The best place to see this in detail is on the Reserve Bank’s own website where they lay out the financial strength of New Zealand banks on their financial strength dashboard.
     

WANT TO KNOW MORE?
  • Don't forget to read this bit

    * This offer is available on a temporary basis and will be subject to the Bank’s usual terms, conditions and lending criteria.

    ** Interest will still be added to the loan