Identifying our customers
Keeping you informed
We are required by law to verify our customers’ information and, in some cases, account activity even if you have been a customer for a while.
This legislation1 is in place to protect New Zealand from financial crime and means several industries, including banks and real estate agencies, need to check your details from time to time and could ask you to provide additional information. We may also ask how you intend to use a product or service, or for detail around changes in your account activity.
The page you're after isn't on our new website just yet, but you can find it on our old site.
Would you like go there now or keep looking around here?
100% NZ owned and independent bank
We need evidence of your identification (ID) and proof of address. For example, you may need to show us identity documents such as your passport, birth certificate or driver’s licence, as well as proof of address documents such as a utility or insurance bill.
We also may need to update your contact details and, in some cases, may need to check and verify your income and/or source of wealth.
The objective of money laundering is to make money derived from criminal activity appear to be legitimate and more difficult to trace.
This is where the origin of legitimate funds is disguised to provide financial support to terrorists.
The Act requires us to collect additional information from you and anyone acting on your behalf. This is to verify your identity and address, other information regarding your relationship with TSB, how you intend to use TSB’s services and at times, other information relating to your financial position. You may need to show us an original or ‘certified copies’ of identity documents such as your passport, birth certificate or driver’s licence, along with a document that confirms your address – such as a recent utility bill.
The Act applies to both new and existing customers, so we may require extra information from you even if you have been with TSB for some time. We may also need to ask for additional information if your account activity changes over time and ask how you are using your accounts.
You may need to provide us with additional information when opening a new bank account, when sending, receiving or transferring funds, if there’s a change in your account activity, change to your personal details or change in the way you bank with us (e.g. you start trading as a business), and potentially under other circumstances.
Under the Act, all financial institutions are required to verify their customer’s physical address.
Under the Act, we are required to gather additional information about all our customers; this includes information regarding country of residency and citizenship.
In some circumstances the Act may require us to ask where funds have come from and for what reason they are to be used.
Under the Act, we are required to collect information to build a profile on our customers and how they use their accounts.
Any ID form you choose to present must be current and valid. At least one form of your ID documents must contain your photo. In some instances, two forms of ID will be required. If you are unable to visit us to provide identification, we will require a ‘certified’ copy of your identification.Find out more about ID required for Personal accountsFind out more about ID required for Trust accounts
If we aren’t meeting you in-person we will require a ‘certified’ copy of your identification instead. A ‘certified’ copy is a valid document which has been witnessed by a recognised ‘certified signatory’ in the last 3 months. This requires a written statement on the document itself confirming it is a true copy of the original and represents the identity of the named individual. Along with this statement, they’ll need to write their name, occupation, signature and the date of signing.
Choose from any of the following certified signatories:
Your certified signatory may not be related to, or live with you.
Under the Act, all financial institutions are required to identify individuals with ‘effective control’ of an entity (e.g. Trust, Partnership or Company) or beneficial ownership of an entity, even when those people have no access to the accounts.
1The Anti-Money Laundering & Countering the Financing of Terrorism Act 2009 (‘the Act’) is intended to help detect and prevent money laundering and terrorism financing. Under the Act, all financial institutions, law firms and real estate agents in New Zealand are required to verify a customer’s identity and account activity.
View our Disclosure Statement
© TSB BANK LIMITED 2008-2020. Use of this website is subject to our Website Policy. TSB BANK Limited is in trade for the purposes of the Fair Trading Act 1986.
© TSB BANK LIMITED 2008-2020. Use of this website is subject to our >Website Policy. TSB BANK Limited is in trade for the purposes of the Fair Trading Act 1986.