We are required by law to verify our customers’ information and, in some cases, account activity even if you have been a customer for a while.
This legislation1 is in place to protect New Zealand from financial crime and means several industries, including banks and real estate agencies, need to check your details from time to time and could ask you to provide additional information. We may also ask how you intend to use a product or service, or for detail around changes in your account activity.
What we need from you
We need evidence of your identification (ID) and proof of address. For example, you may need to show us identity documents such as your passport, birth certificate or driver’s licence, as well as proof of address documents such as a utility or insurance bill.
We also may need to update your contact details and, in some cases, may need to check and verify your income and/or source of wealth.