We no longer sell TSB travel insurance

If you have a current TSB travel insurance policy that was purchased before 1 December 2021, this policy will remain valid and will protect you on your overseas travel up until your policy end date when you return to New Zealand.

Got questions? View our FAQs.


How am I protected?

  • You're covered from the date you bought your travel policy, so if you have to cancel or change your trip because of an unexpected event, you’ll be covered.

  • Prior to your departure you can also adapt your policy with additional cover options to suit. If you add our Excess Waiver option to your policy, you won’t have to pay excess on any claims you make. Extra cover is also available for valuables such as laptops, cameras, watches and jewellery.

  • If you are travelling for an extended period you can even purchase cover for up to 365 days. Just let us know before you leave.


Your travel policy benefits at a glance

Travel Insurance Travel Insurance Plus
Emergency medical expenses Unlimited Unlimited
Cancellation or changes before you travel Up to $50,000 Up to $100,000
Travel disruption and missed departure Up to $5,000 Up to $10,000
Travel delay Up to $50,000 Up to $100,000
Travel agent cancellation costs Up to $500 Up to $500
Personal items and baggage Up to $10,000 Up to $20,000
Cash & travel documents Up to $500 Up to $750
Rental vehicle excess waiver Up to $2,000 Up to $5,000
Personal liability Up to $1,000,000 Up to $1,000,000
Accidental death Up to $100,000 Up to $100,000
Kidnap & ransom Up to $250,000 Up to $250,000
Supplier failure Up to $10,000
Extended pet accommodation cover Up to $50 per day

Guaranteed emergency assistance

Guarantee assistance 24/7 for help with everything from lost passports to flight delays to medical emergencies. You can be assured that First Assistance will be there to help you with any emergency while you are overseas. If you have a medical emergency, there will be no excess to pay and First Assistance will ensure you get the best care available.


  1. Cover excludes travel to countries or destinations with a travel advisory rating of ‘Do not travel’ issued by the New Zealand Ministry of Foreign Affairs and Trade. You can find a list of these countries and destinations on the Safe Travel website.

  2. Occasionally there will be travel advisories related to current events, and cover will exclude countries or destinations in these travel advisories. You can check if there are any new travel advisories here.

  3. Check the Policy Wording for other related exclusions.
    Download Policy Wording


Need to make a claim?

Making a claim from overseas

24/7 Emergency assistance call +64 9 356 2327
For non-emergencies call +64 4 917 5160.

Making a claim when you return from overseas

Call us on 0800 244 467

  • Don't forget to read this bit

    1. Cover excludes countries or destinations with a travel advisory rating of ‘Do not travel’ by the New Zealand Ministry of Foreign Affairs and Trade. 

    2. Policy covers up to nine dependent children up to the age of 20 years and in full time education. They must also be accompanied by an insured adult when travelling. 

    Travel Insurance is arranged by TSB Limited and provided by Cigna Life Insurance NZ Limited ('Cigna'), PO Box 24031, Wellington. TSB Ltd receives a commission from the sale of insurance policies sold on behalf of Cigna Life Insurance NZ Ltd. All information is accurate at March 2013. TSB does not guarantee or underwrite this insurance product marketed on behalf of Cigna and is not liable if the insurer declines to pay a claim. Customer must hold a NZ passport, a residency visa or be an Australian passport holder living in NZ.

    Full terms, conditions and exclusions are available in the Policy Wording. Cigna’s Credit Rating can be viewed here

    This information is of a general nature only. If you would like advice which takes account of your particular financial situation or goals, please call the TSB – Cigna Insurance Helpline free on 0800 244 467, or contact TSB directly. You may request from Cigna at any time financial information about Cigna. Available on request is a description of Cigna’s procedures for handling enquiries and complaints and your rights under free resolution services provided by the Insurance and Financial Services Ombudsman.