At a glance

  • No excess on emergency medical claims
  • Guaranteed 24/7 Emergency Assistance
  • Cover for delays, cancellations and lost, stolen or damaged baggage
  • Unlimited medical expenses (subject to approval)
  • Travel at any age, almost anywhere in the world1
  • Children are covered for free2

 

How am I protected?

  • You're covered from the date you buy your travel policy, so if you have to cancel or change your trip because of an unexpected event, you’ll be covered.

  • You can also adapt your policy with additional cover options to suit. If you add our Excess Waiver option to your policy, you won’t have to pay excess on any claims you make. Extra cover is also available for valuables such as laptops, cameras, watches and jewellery.

  • If you are travelling for an extended period you can even purchase cover for up to 365 days. Just let us know before you leave

Travel cover to suit you

With two levels of cover, Travel Insurance or Travel Insurance Plus, you can choose the policy that best suits your plans.

Cover available

  • Pre-existing medical conditions
  • Cancellation, delays and changes to travel
  • Personal liability
  • Lost, stolen or damaged personal items or baggage, including passport and travel documents
  • Rental car excess
     
Download information
Travel Insurance Travel Insurance Plus
Emergency medical expenses Unlimited Unlimited
Cancellation or changes before you travel Up to $50,000 Up to $100,000
Travel disruption and missed departure Up to $5,000 Up to $10,000
Travel delay Up to $50,000 Up to $100,000
Travel agent cancellation costs Up to $500 Up to $500
Personal items and baggage Up to $10,000 Up to $20,000
Cash & travel documents Up to $500 Up to $750
Rental vehicle excess waiver Up to $2,000 Up to $5,000
Personal liability Up to $1,000,000 Up to $1,000,000
Accidental death Up to $100,000 Up to $100,000
Kidnap & ransom Up to $250,000 Up to $250,000
Supplier failure Up to $10,000
Extended pet accommodation cover Up to $50 per day

Guaranteed emergency assistance

Guarantee assistance 24/7 for help with everything from lost passports to flight delays to medical emergencies. You can be assured that First Assistance will be there to help you with any emergency while you are overseas. If you have a medical emergency, there will be no excess to pay and First Assistance will ensure you get the best care available.

Exclusions

  1. Cover excludes travel to countries or destinations with a travel advisory rating of ‘Do not travel’ issued by the New Zealand Ministry of Foreign Affairs and Trade. You can find a list of these countries and destinations on the Safe Travel website.

  2. Occasionally there will be travel advisories related to current events, and cover will exclude countries or destinations in these travel advisories. You can check if there are any new travel advisories here.

  3. Check the Policy Wording for other related exclusions.
    Download Policy Wording

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Need to make a claim?

Making a claim from overseas

24/7 Emergency assistance call +64 9 356 2327
For non-emergencies call +64 4 917 5160.

Making a claim when you return from overseas

Call us on 0800 244 467

  • Don't forget to read this bit

    1. Cover excludes countries or destinations with a travel advisory rating of ‘Do not travel’ by the New Zealand Ministry of Foreign Affairs and Trade. 

    2. Policy covers up to nine dependent children up to the age of 20 years and in full time education. They must also be accompanied by an insured adult when travelling. 

    Travel Insurance is arranged by TSB Limited and provided by Cigna Life Insurance NZ Limited ('Cigna'), PO Box 24031, Wellington. TSB Ltd receives a commission from the sale of insurance policies sold on behalf of Cigna Life Insurance NZ Ltd. All information is accurate at March 2013. TSB does not guarantee or underwrite this insurance product marketed on behalf of Cigna and is not liable if the insurer declines to pay a claim. Customer must hold a NZ passport, a residency visa or be an Australian passport holder living in NZ.

    Full terms, conditions and exclusions are available in the Policy Wording. Cigna’s Credit Rating can be viewed here. 

    This information is of a general nature only. If you would like advice which takes account of your particular financial situation or goals, please call the TSB – Cigna Insurance Helpline free on 0800 244 467, or contact TSB directly. You may request from Cigna at any time financial information about Cigna. Available on request is a description of Cigna’s procedures for handling enquiries and complaints and your rights under free resolution services provided by the Insurance and Financial Services Ombudsman.