We’re making some changes to our General Banking Information

Our General Banking Information sets out the rules under which we provide banking products and services to you as a customer. They explain your rights and responsibilities, and ours.

What’s changing?

From 27 April 2021, changes to the General Banking Information take effect. Outlined below are the changes and what they mean for you. Please take the time to read through and understand how these changes might affect you. By continuing to use our accounts and services, you agree to these changes.

General Banking Terms and Conditions – clause 2 ‘Privacy’

A new Privacy Act came into effect in New Zealand from 1 December 2020, so we’ve taken the opportunity to consolidate our privacy related terms from our General Banking Information. These have been included in our updated Privacy Notice, to better explain how we handle your personal information.

Digital Banking Terms and Conditions

We have updated and added to our Digital Banking Terms and Conditions, in relation to the sections entitled:

  • Digital Banking
  • What are our responsibilities?
  • What are your responsibilities?
  • Payments
  • Keeping your Digital Banking Security Information safe
  • What is your liability?
  • Service Availability
  • New Zealand Law
  • Application of Clauses 10 and 11
  • Authorised Users
  • Payment instructions
  • Defined Terms

More Information

You can view our updated General Banking Information and Privacy Notice, which come into effect from Tuesday 27 April 2021. View our Privacy Notice.

Updated copies will also be available in-branch from 27 April 2021. If you’d like to know more about the upcoming changes and how they may affect you, please ask one of our friendly team members.