Simple steps to protect yourself
It’s important your money and personal information is kept secure. That’s why we do everything we can to provide you with better banking security. It’s also essential you know how to protect yourself so here are some helpful tips to avoid fraudulent activity.
The page you're after isn't on our new website just yet, but you can find it on our old site.
Would you like go there now or keep looking around here?
100% NZ owned and independent bank
Fraud can come in many forms but there are simple steps you can take to protect yourself.
Keep your contact details up to date so we can let you know if we notice any suspicious transactions on your accounts
Don’t volunteer personal information that isn’t necessary
Destroy your personal information, don’t just throw it away – opportunistic criminals have no qualms about going through your rubbish
If you’ve lost your card, think it may have been stolen or think someone may have discovered your PIN, report it immediately
Never give your card details to someone over the phone unless you initiated the call and you know the company is reputable
Don’t disclose your card PIN to anyone – that includes family members, police or bank staff
Never send money overseas to people you don’t know
Keep your home computer virus protection software up to date
Be aware that "free trials" can lead to subscriptions
Check your account, be mindful of unfamiliar transactions, even if they're smaller amounts
Found something suspicious?
Contact your card provider to query the transaction.
0800 872 226
After hours 0800 406 406
Please tell us immediately.
Lost your card overseas? Visit Visa Global Customer Assistance for help in your area.
0508 692 265
For help with Online, Mobile or Phone Banking.
TSB Bank Limited
PO Box 240
© TSB BANK LIMITED 2008-2020. Use of this website is subject to our Website Policy. TSB BANK Limited is in trade for the purposes of the Fair Trading Act 1986.
© TSB BANK LIMITED 2008-2020. Use of this website is subject to our >Website Policy. TSB BANK Limited is in trade for the purposes of the Fair Trading Act 1986.