⚠️ SCAM ALERT 26 MAY 2022 : WhatsApp
We've seen a big spike this week in scammers using WhatsApp, a smartphone messaging app, to target unsuspecting Kiwis.
If you have WhatsApp, or you've been asked to download it, please be vigilant. We are seeing scammers impersonate friends and whānau claiming to have lost a wallet or facing an unexpected bill. In some cases, scammers are pretending to be your bank.
If you suspect someone might be impersonating a loved one, ask if you can call them back on a known phone number or ask them a personal question, like their date of birth, name of a sibling, or maiden name.
Please share and have conversations with your whānau and friends to help ensure they are aware of these tactics often used by scammers.
If you think you have given out information to a scammer, please contact us immediately on 0800 872 226 and change the passwords for any online accounts you think might be at risk.
Please remember, we will never contact you and ask for your online banking details or card numbers.
Protecting your information
It’s important your money and personal information is kept secure. That’s why we do everything we can to provide you with better banking security. It’s also essential you know how to protect yourself so here are some helpful tips to avoid fraudulent activity.
- Customer security is a major priority for TSB
- We have a range of security measures to help protect your personal information
- If we suspect fraudulent activity, we will contact you immediately
- Please note, we will never ask you for your login details, PIN or password
How to protect yourself
Fraud can come in many forms but there are simple steps you can take to protect yourself.
Keep your contact details up to date so we can let you know if we notice any suspicious transactions on your accounts
Don’t volunteer personal information that isn’t necessary
Destroy your personal information, don’t just throw it away – opportunistic criminals have no qualms about going through your rubbish
If you’ve lost your card, think it may have been stolen or think someone may have discovered your PIN, report it immediately
Never give your card details to someone over the phone unless you initiated the call and you know the company is reputable
Don’t disclose your card PIN to anyone – that includes family members, police or bank staff
Never send money overseas to people you don’t know
Keep your home computer virus protection software up to date
Be aware that "free trials" can lead to subscriptions
Check your account, be mindful of unfamiliar transactions, even if they're smaller amounts
Found something suspicious?
Contact your card provider to query the transaction.
Other helpful tips