Working with us 

Unleashing our unparalleled customer care for community good. You could call it our ‘why’ or ‘reason for being’. These eight words guide us into the future, shaping our strategy, informing our decisions, motivating us and unifying us.  

At TSB we’re about profit for purpose. We strive to move ‘our’ communities to a better financial future in the decisions we make for our customers, people, partners and through our sponsorships. We also have the truly embedded advantage that we give back through the distribution of profits to the Toi Foundation.

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Our values 

At TSB, we put people first by working as one team, with integrity. We keep it simple, and continuously look for innovation.    

These values are our guiding principles, they describe the way we influence, how we interact with each other, and the way in which we operate.  

Every decision made at TSB, at every level, has these at its core. We aim to create remarkable experiences for our people, who in turn create remarkable experiences for our customers. 

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Benefits and wellbeing 

At TSB, we understand that our people are what make us successful, which is why we take a holistic approach to supporting our peoples’ wellbeing.  

This includes offerings to enhance your wellbeing, such as discounted gym memberships, health providers and insurance, as well as travel partners and a comprehensive wellbeing platform where our people can access wellbeing assistance, tools and resources through the ClearHead app and website. 

We believe in shared accountability and shared success, which is why all permanent employees are eligible to receive an incentive payment. 

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TSB for good 

Community is at the heart of TSB, so it's important to us that our people can get involved with the great things New Zealanders are doing for each other.  

Each year, our people are provided with paid community leave, creating an opportunity to participate in charity work or local volunteer events to support and positively impact the communities we’re a part of.  

We believe giving back to the community can also be a powerful contributor to wellbeing, creating new connections and enriching your sense of belonging. 

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Banking benefits 

We want to make banking with us simple for you. To do this, we have a dedicated team available to help you bring your banking to TSB. 

We also offer a range of banking benefits for our people to take advantage of including savings on everyday banking, lending and insurance products and services.

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Recognition 

We are striving for a culture of feedback, and this is the centre of our performance and recognition frameworks.  

Our people are empowered and encouraged to celebrate achievements both at an individual and team level, as part of our TSB recognition programme, Summit.  

This programme includes award ceremonies that enable us to share and celebrate all the exceptional work happening around the business, and the Summit app ensures anyone at TSB can acknowledge positive performance. 

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Flexible working 

We’re committed to supporting you to ensure you can be your best and bring your whole self to work.  

There are varied types of flexible working arrangements available including part-time hours, condensed days and flexible hours, as well as flexible working locations and remote working.  

Different roles offer different levels of flexibility, and we’ll work with you to, as much as possible, find a solution that supports your personal circumstances while ensuring business needs are met.

Current opportunities at TSB

Whether you’re looking for a role in IT, Finance, Marketing, in-branch or something else, browse our current positions to find the right job for you. If you don’t see what you’re looking for, bookmark this page, and check back soon.

Customer Service Support

Full time & part time options are available
Customer Engagement Centre, New Plymouth
Closes 25 January 2022

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