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Existing customer

Lost / Stolen cards
This form cannot be used to report lost/stolen cards or unauthorised transactions. If your card is lost or stolen within New Zealand, please let us know straight away by calling 0800 872 226. Outside normal business hours, please phone 0800 406 406.

Overseas? Please phone 0064 06 968 3700 or visit Visa Global Customer Assistance.

Please do not provide any secure information such as PINS or passwords.

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Got any questions?

Call us 0800 872 226