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COVID-19 FINANCIAL SUPPORT
We're currently experiencing high call volumes and high demand with online messages. If you'd like to get in touch with us in regards to your current situation and the financial impact of COVID-19 please contact us via our COVID-19 Financial Support form so that we can prioritise your message.

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Email address *

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City / Town *

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Lost / Stolen cards
If your card is lost or stolen within New Zealand, please let us know straight away by calling 0800 872 226. Outside normal business hours, please phone 0800 406 406.

Overseas? Please phone 0064 06 968 3700 or visit Visa Global Customer Assistance.

Visa Disputes

If you find a transaction on your TSB Visa Credit card statement or TSB Visa Debit account that you don’t believe you made, you can dispute it - you have up to 60 days from the transaction date to submit your dispute.

LEARN MORE

Please do not provide any secure information such as PINS or passwords.

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Got any questions?

Call us 0800 872 226