Feel your complaint is unresolved?

We do our best to ensure our customers are happy with us. If, after we’ve come back to you, you feel your complaint is still unresolved, you can discuss your complaint with the Banking Ombudsman. This service is independent and free of charge to help you resolve any disputes.

The Banking Ombudsman

Phone: 0800 805 950
Email: help@bankomb.org.nz
Postal address: The Banking Ombudsman, Freepost, 218002, Wellington 6134

TSB is a part of the Banking Ombudsman Scheme to make sure our customers have access to an approved dispute resolution scheme. For more information you can visit the Banking Ombudsman website.

You can view our responsibilities under the Code of Banking Practice



Quick guides

Here are some guides containing practical, easy to understand information on all aspects of banking.

These are ideal to help you sort out a problem, or a simple way to get smarter about banking.