Tell us your thoughts We’re committed to providing excellent service and welcome any feedback you would like to share with us
Compliment We love hearing about positive experiences. Whether it’s something we've done to make things easier, quicker or special for you. GIVE A COMPLIMENT
Complaint Your satisfaction is our priority, so if something’s not right, let us know and we’ll do our best to sort it out quickly. MAKE A COMPLAINT
Feel your complaint is unresolved? We do our best to ensure our customers are happy with us. If, after we’ve come back to you, you feel your complaint is still unresolved, you can discuss your complaint with the Banking Ombudsman. This service is independent and free of charge to help you resolve any disputes. The Banking Ombudsman Phone: 0800 805 950 Email: help@bankomb.org.nz Postal address: The Banking Ombudsman, Freepost, 218002, Wellington 6134, New Zealand TSB New Zealand is a part of the Banking Ombudsman Scheme to make sure our customers have access to an approved dispute resolution scheme. For more information you can visit the Banking Ombudsman website. You can view our responsibilities under the Code of Banking Practice. Quick guides Here are some guides containing practical, easy to understand information on all aspects of banking. These are ideal to help you sort out a problem, or a simple way to get smarter about banking. VIEW GUIDES
Feel your complaint is unresolved? We do our best to ensure our customers are happy with us. If, after we’ve come back to you, you feel your complaint is still unresolved, you can discuss your complaint with the Banking Ombudsman. This service is independent and free of charge to help you resolve any disputes. The Banking Ombudsman Phone: 0800 805 950 Email: help@bankomb.org.nz Postal address: The Banking Ombudsman, Freepost, 218002, Wellington 6134, New Zealand TSB New Zealand is a part of the Banking Ombudsman Scheme to make sure our customers have access to an approved dispute resolution scheme. For more information you can visit the Banking Ombudsman website. You can view our responsibilities under the Code of Banking Practice.
Quick guides Here are some guides containing practical, easy to understand information on all aspects of banking. These are ideal to help you sort out a problem, or a simple way to get smarter about banking. VIEW GUIDES
Quick guides Here are some guides containing practical, easy to understand information on all aspects of banking. These are ideal to help you sort out a problem, or a simple way to get smarter about banking. VIEW GUIDES
