Latest News

LAST UPDATED 17 JUNE 2021

17 JUNE 2021
Customers pick TSB as New Zealand's best bank for sixth consecutive year
TSB has been named the nation's favourite bank for the sixth year in a row.
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11 JUNE 2021
We're making some changes to our General Banking Information
From 26 June 2021, changes to the General Banking Information take effect. Please take the time to read through and understand how these changes might affect you.
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13 MAY 2021
TSB grows lending team ahead of opening new Customer Lending Hub in New Plymouth
TSB is opening a state-of-the-art new Customer Lending Hub in New Plymouth's CBD as part of its investment to enhance TSB's customer care experience.
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09 APRIL 2021
We're making some changes to our General Banking Information
From 27 April 2021, changes to the General Banking Information take effect. Please take the time to read through and understand how these changes might affect you.
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09 APRIL 2021
We're making changes to our Privacy Notice
From 27 April 2021, changes to our Privacy Notice take effect.
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01 APRIL 2021
End of year tax certificates no longer provided to all interest earners
If you've earned interest from 1 April 2020, and you've provided us with your IRD number, you won't receive an end of year tax certificate from us any longer. Instead, details of any interest you've earned from 1 April 2020, and any associated tax deducted, will be available on your myIR account. This will be available to you approximately one month after the end of the financial year - late April/early May.

If you don't have a my IR account you can register for one by visiting ird.govt.nz or calling 0800 227 774.

If you'd still like an RWT certificate from us, you can request one by contacting us on 0508 872 226.

If you haven't provided us your IRD number, and you've earned more than $50 in interest over the financial year, we'll still provide you with a tax certificate, which will be sent out in April.

22 MARCH 2021
We're making changes to our General Banking Information
From 06 April 2021, changes to our General Banking Information take effect. Please take the time to read through and understand how these changes might affect you.
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12 MARCH 2021
We're making some changes to our Lending fees and Visa Classic Credit Card fees
From 26 March 2021, we're removing five of our Lending fees for both retail (residential) and non-retail (Commercial, Business and Agribusiness) lending, as well as removing our Visa Classic Credit Card inactivity fee. Please take the time to read and understand how these changes might affect you.
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01 MARCH 2021
We’re making some changes to our General Banking Information
From 15 March 2021, changes to the General Banking Information take effect. Please take the time to read through and understand how these changes might affect you. 
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29 JANUARY 2021
We’re making some changes to our General Banking Information
From 01 March 2021, changes to the General Banking Information take effect. Please take the time to read through and understand how these changes might affect you. 
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27 NOVEMBER 2020
Surf Life Saving Clubs rescue ready this summer thanks to $100,000 in TSB grants
In addition to its national partnership with Surf Life Saving New Zealand, for the fourth year in a row TSB is supporting the essential work done by clubs around the country by giving out $100,000 in grants..
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10 NOVEMBER 2020
TSB community volunteer days helping hatch the next generation of kiwi
TSB is partnering with the charity Kiwis for kiwi and using its community volunteer leave programme top help turn around the plight of our national bird.
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05 NOVEMBER 2020
TSB launches 2.49% lending rate for 1 year, 2 year and 18-month terms
From Friday 6 November TSB is offering a 2.49% interest rate across its one year, two year and 18-month terms.
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02 NOVEMBER 2020
Account Rate Changes
Effective from 2 November 2020, the rates of some TSB Everyday, Savings, Investment and Business accounts have decreased.
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29 OCTOBER  2020
TSB celebrates return to the city with Capture the Heart of Canterbury photo competition
To mark TSB’s new home in Christchurch at 116 Oxford Terrace, the Bank is calling on Cantabrians to help capture the heart of the region in a photo.  
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11 SEPTEMBER 2020
TSB Good Stuff puts $250,000 behind nine brilliant ideas to benefit New Zealand communities
TSB has awarded nine grants totalling $250,000 to New Zealanders with great ideas to do good in our communities.
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18 AUGUST 2020
TSB launches special one-year home loan rate of 2.49%, two-year of 2.65%
On top of its Aussie rate match promise, TSB is launching a one-year special home loan rate of 2.49% and a two-year special of 2.65%, effective from Tuesday 18 August.
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03 AUGUST 2020
Account rate changes
Effective from 3 August 2020, the rates of some TSB Everyday, Savings, Investment and Business accounts have decreased.
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30 JULY 2020
TSB committed to enhancing customer care in new COVID-19 landscape 
TSB’s annual result reflects the significant impact COVID-19 is having on New Zealanders and highlights the Bank’s commitment to continuing to evolve and enhance its customer care. 
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03 JULY 2020
New Zealanders to choose worthy TSB Good Stuff People’s Choice winner
TSB is calling on Kiwis to choose the idea most worthy of a TSB Good Stuff grant of up to $30,000 in its People’s Choice competition.
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19 JUNE 2020
TSB becomes accredited Living Wage Employer
Direct employees of TSB have earned the Living Wage since October 2018 and the Bank supported its main cleaning contractor to implement this by 1 April 2019. Since then, TSB has been working closely with all remaining cleaning contractors to ensure they also do the same.
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05 JUNE 2020
International bank drafts update
From 5pm, 31 July 2020 we are unable to process or order International bank drafts. Replacement drafts will also no longer be available.
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2 JUNE 2020
TSB Good Stuff grants programme to get behind Kiwis helping NZ back on its feet 
TSB is launching a grants programme ‘TSB Good Stuff’ to help support Kiwis driving positive change for New Zealand as the country recovers from the impact of COVID-19. 
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2 JUNE 2020
Account rate changes
Effective from 2 June 2020 the rates of some TSB Everyday, Savings and Business accounts have decreased.
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29 MAY 2020
COVID-19 rise in video calling inspires TSB Virtual Bank – an online, personalised branch 
TSB Virtual Bank has launched today giving New Zealanders based anywhere in the country an online branch where they can discuss their home lending needs via video call, join the Bank and open accounts
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28 MAY 2020
TSB to once again rate match the Aussie banks on home lending 
TSB has relaunched its ‘Aussie rate match’ promise to give Kiwis more financial flexibility with their home lending.  
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26 MAY 2020
TSB wins Consumer NZ People’s Choice Award for fifth year in a row
TSB has taken out the Consumer NZ People’s Choice Award for banking again this year – winning the award for the fifth year in a row. 
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21 MAY 2020
TSB cuts home loan rates with three terms below 3%
TSB is launching five new home loan rates, three of which are below 3% and the lowest ever offered by the Bank. The new rates will be effective from Friday 22 May 2020.
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13 MAY 2020
TSB offers 2.89% one-year home loan rate
TSB has launched a one-year home loan fixed interest rate of 2.89% effective from today.
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1 MAY 2020
Account rate changes
Effective from 1 May 2020 the rates of some TSB Everyday and Investment accounts have decreased.
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24 APRIL 2020
Helping customers through COVID-19
TSB is renowned for its customer care, but the bank’s commitment has gone to a whole new level as part of its response to COVID-19, including personally contacting customers to ‘check-in’. 
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15 APRIL 2020
Account rate changes
Effective from 15 April 2020 the rates of some TSB Everyday, Savings, Investment and Business accounts have decreased.
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9 APRIL 2020
TSB Visa Debit and Credit cards issued from 8 April 2020 will accept contactless payments up to $200 without a PIN.
For purchases over $200, you’ll be prompted to enter your PIN before the transaction can be accepted. This is a temporary increase from the current $80 prompt for PIN, due to COVID-19, to allow our customers to complete in-store transactions quickly and safely. Cards currently held by customers will continue to have an $80 limit at this stage. See our COVID-19 FAQs for more.
 

24 MARCH 2020
All TSB branches will remain open until close of business on Wednesday 25 March
After Wednesday 25 March, to ensure we meet the needs of customers who cannot use ATMs, phone or online banking, from next week we will be opening one branch in each area, every Monday from 9am-12pm 
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20 MARCH 2020
TSB COVID-19 Virus Support
If you're experiencing financial difficulty as a result of the COVID-19 virus, we may be able to help with our financial hardship packages. 
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18 MARCH 2020
Variable rate change
Effective from 18 March 2020, the interest rates on TSB variable Housing, AgriBusiness, Commercial and Business Loans will decrease by 0.75%. TSB variable rate loans existing prior to 18 March 2020, will decrease effective from 2 April 2020.
_{Please contact TSB on 0800 872 226 or visit your nearest branch for current Agri/Commercial} 

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6 December 2019
TSB grants help lifesavers gear up for summer
Summer has arrived and Surf Life Saving clubs around the country are entering their busiest time of year. In addition to an ongoing partnership with Surf Life Saving New Zealand, TSB is again supporting the essential work done by clubs around the country by giving out $100,000 in grants.
Read more >
 

3 DECEMBER 2019
Removal of Loan Payment Default Fees
Effective 3 December 2019, we're removing the following loan payment default fees on TSB loan products:

25 NOVEMBER 2019
We’ve made some changes to our General Banking Information
From 25 November 2019, changes to the General Banking Information take effect. Please take the time to read through and understand how these changes might affect you. 
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27 October 2019
Surf Life Saving New Zealand start the summer with a smile
Surf Life Saving New Zealand is delighted to announce a further three-year partnership with TSB as the charity marks the start of its summer season this weekend. 
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2 SEPTEMBER 2019
Account rate changes
Effective from 2 September 2019 the rates of some TSB Everyday, Savings, Investment and Business accounts have decreased.
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29 AUGUST 2019
We’ve made some changes to our General Banking Information
From 29 August 2019, changes to the General Banking Information take effect. Please take the time to read through and understand how these changes might affect you. 
Read more>
 

4 JULY 2019
TSB shows authentic connections key to a winning customer experience
TSB has taken out the title of 2019 Customer Experience Excellence Champion, reveals KPMG’s New Zealand Customer Experience Excellence Report.
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19 JUNE 2019
We’ve made some changes to our General Banking Information
From 19 June 2019, changes to the General Banking Information take effect. Please take the time to read through and understand how these changes might affect you. 
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29 MAY 2019
TSB's solid annual performance lays strong foundation for future growth
CEO Donna Cooper says TSB’s annual profit is another solid financial result as the Bank focuses on ensuring ongoing success within a challenging economic climate.
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27 MARCH 2019
We’ve made some changes to our General Banking Information
From 27 March 2019, changes to the General Banking Information take effect. Please take the time to read through and understand how these changes might affect you. 
Read more>
 

17 MARCH 2019
TSB extends Aussie bank price match to include all home lending rates
TSB is taking its Australian-owned bank home lending price match campaign up a notch.From today (Sunday 17 March) TSB will price match any nationally advertised home lending rate offered by an Australian-owned bank until 31 March 2019.
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18 FEBRUARY 2019
TSB increases customer satisfaction lead in the latest Roy Morgan results
New results from Roy Morgan’s Single Source (New Zealand) survey, have been released and TSB has the highest customer satisfaction of the nine largest New Zealand banks with 88.5% and overall biggest improvement.
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17 FEBRUARY 2019
TSB to price match Aussie banks on home lending in New Zealand first
TSB is taking price out of the equation so New Zealanders can get the best home loan rates, without putting money into the pockets of Australian owned banks. In a move never seen before in New Zealand banking, from today TSB will price match any nationally advertised one-year home lending rate offered by an Australian-owned bank until 3 March 2019.
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10 FEBRUARY 2019
Kiwis share their rip experiences to support 3R’s safety message
Four New Zealanders are sharing their real-life rip stories to help spread the new ‘three R’s’ rip safety slogan launched by TSB and Surf Life Saving New Zealand (SLSNZ) this summer.
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