LAST UPDATED: 2 SEPTEMBER 2019
2 SEPTEMBER 2019
Account rate changes
Effective from 2 September 2019 the rates of some TSB Everyday, Savings, Investment and Business accounts have decreased.
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29 AUGUST 2019
We’ve made some changes to our General Banking Information
From 29 August 2019, changes to the General Banking Information take effect. Please take the time to read through and understand how these changes might affect you.
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4 JULY 2019
TSB shows authentic connections key to a winning customer experience
TSB has taken out the title of 2019 Customer Experience Excellence Champion, reveals KPMG’s New Zealand Customer Experience Excellence Report.
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19 JUNE 2019
We’ve made some changes to our General Banking Information
From 19 June 2019, changes to the General Banking Information take effect. Please take the time to read through and understand how these changes might affect you.
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29 MAY 2019
TSB's solid annual performance lays strong foundation for future growth
CEO Donna Cooper says TSB’s annual profit is another solid financial result as the Bank focuses on ensuring ongoing success within a challenging economic climate.
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27 MARCH 2019
We’ve made some changes to our General Banking Information
From 27 March 2019, changes to the General Banking Information take effect. Please take the time to read through and understand how these changes might affect you.
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17 MARCH 2019
TSB extends Aussie bank price match to include all home lending rates
TSB is taking its Australian-owned bank home lending price match campaign up a notch.From today (Sunday 17 March) TSB will price match any nationally advertised home lending rate offered by an Australian-owned bank until 31 March 2019.
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18 FEBRUARY 2019
TSB increases customer satisfaction lead in the latest Roy Morgan results
New results from Roy Morgan’s Single Source (New Zealand) survey, have been released and TSB has the highest customer satisfaction of the nine largest New Zealand banks with 88.5% and overall biggest improvement.
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17 FEBRUARY 2019
TSB to price match Aussie banks on home lending in New Zealand first
TSB is taking price out of the equation so New Zealanders can get the best home loan rates, without putting money into the pockets of Australian owned banks. In a move never seen before in New Zealand banking, from today TSB will price match any nationally advertised one-year home lending rate offered by an Australian-owned bank until 3 March 2019.
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10 FEBRUARY 2019
Kiwis share their rip experiences to support 3R’s safety message
Four New Zealanders are sharing their real-life rip stories to help spread the new ‘three R’s’ rip safety slogan launched by TSB and Surf Life Saving New Zealand (SLSNZ) this summer.
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26 DECEMBER 2018
TSB and Surf Life Saving NZ helping New Zealanders stay rip safe this summer
Nobody is stronger than a rip – that’s what TSB and Surf Life Saving NZ (SLSNZ) are setting out to teach New Zealanders as they hit the beach this summer.
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5 NOVEMBER 2018
TSB tops customer satisfaction ratings
New results from Roy Morgan show that TSB had the highest satisfaction of the nine largest New Zealand banks in the 12 months ended September 2018, with a rating of 85.3%, a 5.9% increase from the same period in 2017.
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1 OCTOBER 2018
We’ve made some changes to our General Banking Information. Changes effective 1 October 2018
We’ve updated our General Banking Information, specifically to include our terms and conditions of direct debit authorities; to advise about some of our banking fees being increased, decreased or removed; and the removal of the special answer service. Please take some time to read through and understand how these changes might affect you. By continuing to use our accounts and services, you agree to these changes.
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4 JULY 2018
TSB appoints new Chief Executive
TSB is delighted to announce the appointment of Donna Cooper as the bank’s new Chief Executive Officer.
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2 JULY 2018
We’ve made some changes to our General Banking Information
From 2 July 2018, changes to the General Banking Information take effect. Please take the time to read through and understand how these changes might affect you.
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29 MAY 2018
Strong year-end delivers to TSB’s national growth strategy
TSB today reported profit before tax of $72.1 million for the 12 months to 31 March 2018.
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24 MAY 2018
TSB Queen Street is closing due to the lease expiring
As of this Friday 25 May, TSB Queen Street will be closed, but don’t worry, there are still lots of ways to continue banking with us.
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7 MAY 2018
TSB is awarded its fifth Canstar Blue Award
TSB has won the Canstar Blue Overall Customer Satisfaction Award for the fifth time, following the release of Canstar Blue research on Monday 7 May 2018.
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23 APRIL 2018
TSB is awarded people’s choice for third year in a row
TSB has won the Consumer NZ People’s Choice award for Banking for the third year in a row, following the results of the 2018 Consumer NZ bank survey.
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8 MARCH 2018
IMPORTANT INFORMATION
We’re aware some of our customers have received a scam email directing them to a website that looks like our Online Banking log in page. We would never send an email that asks you to click on a link to take you directly to our Online Banking. If you have received an email like this and have clicked a link, please call us ASAP on 0800 872 226 so that we can reset your password.
To get to Online Banking securely, we recommend typing in the website address to the top of your browser, however if you use search (e.g. Google or Bing), please ensure you have the latest antivirus/malware software installed, check you are clicking the correct link (https://homebank.tsbbank.co.nz/online/) and the page has a padlock symbol.
28 FEBRUARY 2018
We've made some changes to our General Banking Information
We've updated our General Banking Information, specifically in relation to the addition of Student First account and service fee information, clarity around interest payments less than $1,and our obligations to you when payments paid into your account are reversed by TSB.
Please take some time to read through and understand how these changes might affect you. By continuing to use our accounts and services, you agree to these changes.
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14 DECEMBER 2017
TSB reaches agreement with Commerce Commission
On 11 December TSB signed a Settlement Agreement with the Commerce Commission relating to an error in its Early Repayment Interest calculation (or “break fee”) for fixed rate home loans.
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8 NOVEMBER 2017
Leadership change for TSB
TSB’s Chief Executive Officer and Managing Director, Kevin Murphy, is to retire from the bank having been in the role for nearly a decade and with the company for nearly forty years.
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2 OCTOBER 2017
TSB changes brand to reflect bank’s growth
TSB today unveiled the company’s new brand and corporate logo. The rebranding reflects the 100% independent and New Zealand-owned Bank’s growth while paying tribute to its roots.
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4 JULY 2017
Email Phishing Scam alert
A phishing scam is currently being emailed that suggests your Online Banking payment has failed due to a failed login has been locked and you need to restore your details. It looks like it is from us but isn't. If you receive it, please DO NOT click the link in the email and delete it straightaway. If you have clicked the link, please run your antivirus software ASAP, change your Online Banking password, and check your account for any transactions you didn't authorise. We will never require you to click a link in an email to reset your Online Banking account or enter your login details.
21 JUNE 2017
Online Banking Update
We’ve made some changes to Online Banking. It’s now easier to search for and update your payees and to make payments and transfers.
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9 JUNE 2017
TSB Bank reports strong close to financial year and record depositors’ funds
TSB Bank today reported profit before tax of $64.5 million for the 12 months to 31 March 2017.
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31 MAY 2017
We’ve made some changes to our General Banking Information.
Changes effective, 31 May 2017
We’ve updated our General Banking Information, specifically in relation to Freestyle Junior Terms and Conditions and our TSB Bank Prize Draw Promotions Terms and Conditions.
Please take some time to read through and understand how these changes might affect you. By continuing to use our accounts and services, you agree to these changes.
29 MAY 2017
TSB Bank comes out on top in 2017 Canstar Blue Customer Satisfaction Survey
We’re thrilled to be recognized by Canstar Blue with the 2017 award for Overall Customer Satisfaction in banking.
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17 MAY 2017
We’ve made some changes to our Retail Loan Contract Terms.
We’ve updated our Retail Loan Contract Terms, specifically the addition of clause 12 ‘What conduct is required of you?’.
Please take some time to read through and understand how these changes might affect you. By continuing to use our accounts and services, you agree to these changes.
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24 APRIL 2017
TSB Bank wins Consumer NZ’s People’s Choice Award for the second year running
We're thrilled to have won the Consumer NZ People’s Choice award for Banking for a second year running. We came out with an overall satisfaction level of 87% which was well ahead of the big banks.
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23 MARCH 2017
Access your Residents Withholding Tax (RWT) certificate quickly and easily
From 10am on 1 April, your RWT certificate for the financial year ending 31 March 2017 will be available to view and download through Online Banking. You’ll be able to find your 2016-17 Certificate in the new ‘Documents’ area in the Main Menu. If you don’t log in regularly or don’t have Online Banking, we’ll send your Certificate by mail instead.
1 MARCH 2017
TSB Bank is making getting a loan easier, quicker and more transparent
TSB Bank’s new lending application system is improving the lending experience for customers across the country. The system substantially reduces the time to process a loan from application to contract with multiple business efficiencies and customer benefits.
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27 FEBRUARY 2017
We've made some changes to our General Banking Information
We’ve updated our General Banking Information, specifically in relation to Funeral Term Investments and Student First Packages, as well as Statement and Slip search fees. Please take some time to read through and understand how these changes might affect you. By continuing to use our accounts and services, you agree to these changes.
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24 FEBRUARY 2017
TSB Bank wins HRINZ Workplace Engagement Programme of the Year award.
For the very first time, TSB Bank has taken out a Human Resources Institute of New Zealand (HRINZ) workplace engagement initiative award.
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17 FEBRUARY 2017
Planned outage
We’re upgrading our system this weekend so we’ll be shutting everything down between 2am & 5am Monday morning. During this time you will be unable to access your accounts or use Online & Mobile Banking. If you need cash during this time, please ensure you head to the ATM on Sunday.
