LAST UPDATED: 8 MARCH 2018
8 MARCH 2018
IMPORTANT INFORMATION
We’re aware some of our customers have received a scam email directing them to a website that looks like our Online Banking log in page. We would never send an email that asks you to click on a link to take you directly to our Online Banking. If you have received an email like this and have clicked a link, please call us ASAP on 0800 872 226 so that we can reset your password.
To get to Online Banking securely, we recommend typing in the website address to the top of your browser, however if you use search (e.g. Google or Bing), please ensure you have the latest antivirus/malware software installed, check you are clicking the correct link (https://homebank.tsbbank.co.nz/online/) and the page has a padlock symbol.
28 FEBRUARY 2018
We've made some changes to our General Banking Information
We've updated our General Banking Information, specifically in relation to the addition of Student First account and service fee information, clarity around interest payments less than $1,and our obligations to you when payments paid into your account are reversed by TSB.
Please take some time to read through and understand how these changes might affect you. By continuing to use our accounts and services, you agree to these changes.
Read more>
14 DECEMBER 2017
TSB reaches agreement with Commerce Commission
On 11 December TSB signed a Settlement Agreement with the Commerce Commission relating to an error in its Early Repayment Interest calculation (or “break fee”) for fixed rate home loans.
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8 NOVEMBER 2017
Leadership change for TSB
TSB’s Chief Executive Officer and Managing Director, Kevin Murphy, is to retire from the bank having been in the role for nearly a decade and with the company for nearly forty years.
Read more>
2 OCTOBER 2017
TSB changes brand to reflect bank’s growth
TSB today unveiled the company’s new brand and corporate logo. The rebranding reflects the 100% independent and New Zealand-owned Bank’s growth while paying tribute to its roots.
Read more>
4 JULY 2017
Email Phishing Scam alert
A phishing scam is currently being emailed that suggests your Online Banking payment has failed due to a failed login has been locked and you need to restore your details. It looks like it is from us but isn't. If you receive it, please DO NOT click the link in the email and delete it straightaway. If you have clicked the link, please run your antivirus software ASAP, change your Online Banking password, and check your account for any transactions you didn't authorise. We will never require you to click a link in an email to reset your Online Banking account or enter your login details.
21 JUNE 2017
Online Banking Update
We’ve made some changes to Online Banking. It’s now easier to search for and update your payees and to make payments and transfers.
Read more >
9 JUNE 2017
TSB Bank reports strong close to financial year and record depositors’ funds
TSB Bank today reported profit before tax of $64.5 million for the 12 months to 31 March 2017.
Read more>
31 MAY 2017
We’ve made some changes to our General Banking Information.
Changes effective, 31 May 2017
We’ve updated our General Banking Information, specifically in relation to Freestyle Junior Terms and Conditions and our TSB Bank Prize Draw Promotions Terms and Conditions.
Please take some time to read through and understand how these changes might affect you. By continuing to use our accounts and services, you agree to these changes.
29 MAY 2017
TSB Bank comes out on top in 2017 Canstar Blue Customer Satisfaction Survey
We’re thrilled to be recognized by Canstar Blue with the 2017 award for Overall Customer Satisfaction in banking.
Read more>
17 MAY 2017
We’ve made some changes to our Retail Loan Contract Terms.
We’ve updated our Retail Loan Contract Terms, specifically the addition of clause 12 ‘What conduct is required of you?’.
Please take some time to read through and understand how these changes might affect you. By continuing to use our accounts and services, you agree to these changes.
Read more>
24 APRIL 2017
TSB Bank wins Consumer NZ’s People’s Choice Award for the second year running
We're thrilled to have won the Consumer NZ People’s Choice award for Banking for a second year running. We came out with an overall satisfaction level of 87% which was well ahead of the big banks.
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23 MARCH 2017
Access your Residents Withholding Tax (RWT) certificate quickly and easily
From 10am on 1 April, your RWT certificate for the financial year ending 31 March 2017 will be available to view and download through Online Banking. You’ll be able to find your 2016-17 Certificate in the new ‘Documents’ area in the Main Menu. If you don’t log in regularly or don’t have Online Banking, we’ll send your Certificate by mail instead.
1 MARCH 2017
TSB Bank is making getting a loan easier, quicker and more transparent
TSB Bank’s new lending application system is improving the lending experience for customers across the country. The system substantially reduces the time to process a loan from application to contract with multiple business efficiencies and customer benefits.
Read more>
27 FEBRUARY 2017
We've made some changes to our General Banking Information
We’ve updated our General Banking Information, specifically in relation to Funeral Term Investments and Student First Packages, as well as Statement and Slip search fees. Please take some time to read through and understand how these changes might affect you. By continuing to use our accounts and services, you agree to these changes.
Read more>
24 FEBRUARY 2017
TSB Bank wins HRINZ Workplace Engagement Programme of the Year award.
For the very first time, TSB Bank has taken out a Human Resources Institute of New Zealand (HRINZ) workplace engagement initiative award.
Learn more>
17 FEBRUARY 2017
Planned outage
We’re upgrading our system this weekend so we’ll be shutting everything down between 2am & 5am Monday morning. During this time you will be unable to access your accounts or use Online & Mobile Banking. If you need cash during this time, please ensure you head to the ATM on Sunday.
19 DECEMBER 2016
Latest scam warning
There are currently a handful of scam websites which look like ours asking you to login, then verify your identity with personal or full card & expiry details. To get to Online Banking, we recommend typing in the website address to the top of your browser, however if you use search (eg google or bing), please ensure you have the latest antivirus/malware software installed, check you are clicking the correct link (https://homebank.tsbbank.co.nz/online/) and the page has a padlock symbol.
Online Banking will never ask for your credit card details. If you do come across this, please run your antivirus software, change your password, and get in touch with us.
View more security tips>
18 NOVEMBER 2016
Earthquake assistance package
Find out more about our assistance package for those affected by recent earthquakes.
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14 NOVEMBER 2016
Planned outage on 15 November
We’re shutting down our systems to do some planned maintenance between 4am & 6am Tuesday morning. During this time you may be unable to access your accounts or use Online Banking, Mobile Banking, Phone Banking or Text Banking. If you need cash during this time, please ensure you head to the ATM on Monday. Sorry for any inconvenience.
14 NOVEMBER 2016
Update on earthquake closures
Following this morning's earthquakes, our Wellington Service Centre will be closed for the day. Our staff are OK, and Christchurch & Nelson remain open. Our banking services are currently unaffected - if you need to reach us, please call us on 0800 872 226. Our thoughts are with those impacted. Keep you and yours safe.
10 NOVEMBER 2016
New partnership to support New Zealand communities.
We’re proud to announce our new 3-year partnership with Surf Life Saving New Zealand. We look forward to working closely with SLS NZ to deliver valuable community support across New Zealand in protecting the futures of kiwis and their families.
Read more>
4 NOVEMBER 2016
Planned downtime
We’re shutting down our systems to do some essential maintenance between 4am & 6am Monday morning. During this time you may be unable to access your accounts or use Online Banking, Mobile Banking, Phone Banking or Text Banking. If you need cash during this time, please ensure you head to the ATM on Sunday. Sorry for any inconvenience.
31 OCTOBER 2016
We've made some changes to our General Banking Information
We’ve updated our General Banking Information and Disclosure Statement, in relation to our Qualifying Financial Entity section – specifically our Category 1 products, as well as or General Terms and Conditions, WebSaver and other personal accounts, Foreign Currency accounts, the Fisher Funds KiwiSaver Scheme, Account Service Fee Information and Cash flow Terms and Conditions. Please take some time to read through and understand how these changes might affect you. By continuing to use our accounts and services, you agree to these changes.
Read more>
28 SEPTEMBER 2016
New TSB Bank website
We’ve redesigned our website and made improvements based on your feedback, so you can do the things you need to quickly, whether you’re on your desktop, tablet or mobile. Check out our new look and Online Banking login page (your login details remain the same). Both are easier to use on smaller screens, look modern and fresh and work best on the latest software and hardware.
Read more >
31 AUGUST 2016
We've made some changes to our General Banking Information
We've updated our General Banking Information in relation to Term Investments, Youth accounts, and operator restrictions for those under the age of 7 years. Please take some time to read through and understand how these changes might affect you. By continuing to use our accounts and services, you agree to these changes.
Read more >
12 AUGUST 2016
Latest scam alert
Please be aware a scam is currently being sent via email advising our website has been updated and you need to update your login details. Whilst we are making changes, and we have a current competition to update your contact details, this particular email is NOT from us. If you receive this email, please DO NOT CLICK the link and DELETE the message. We would never send you an email that takes you directly to our Online Banking website. If you have clicked and logged in, please run your antivirus software, reset your password ASAP and check your account for any fraudulent transactions.
1 AUGUST 2016
Changes to account rates
From 1 August 2016, the rates of some our accounts will decrease.
Read more >
27 JULY 2016
We've made some changes in Online Banking
Seeing your transactions is now easier with our latest update, which includes the new look, resizing for smaller screens, easy account change, scroll & more.
Read more >
28 JUNE 2016
TSB Bank’s Customer Satisfaction takes another Award
On Monday 27 June, Roy Morgan Research CEO Michele Levine presented TSB Bank with the award for Financial Institution of the Year for 2015/2016 at the New Zealand Customer Satisfaction Awards in Auckland. This is the third time that we've been recognised by Roy Morgan for this award.
Read more >
22 JUNE 2016
TSB Bank is the 2016 People's Choice award winner for Banking
After performing strongly in overall satisfaction from Consumer NZ surveys we've come out on top of all the big banks. We’re thrilled to have won the 2016 Consumer NZ People’s Choice award for Banking.
Read more >
14 JUNE 2016
See what's new in Mobile Banking
We've just updated our Mobile Banking app with more of what you may have been used to in our old app. You can now update your details, set alerts, search and pay companies and tax, and more.
Read more >
2 JUNE 2016
Record profit announced for FY2016
TSB Bank today announced a record pre-tax profit for the 12 months to 31 March 2016 of $85.6 million as a result of the Bank’s continued focus on revenue growth and cost containment.
Read more >
1 JUNE 2016
New TSB Bank website
We’re redesigning the website and making improvements based on your feedback, so you can do the things you need to quickly, whether you’re on your PC or mobile. And it ties in to Online & Mobile Banking so you know you’re on one of our websites. We’re still making changes and will be adding more over the next few months like more information, new calculators and easier ways to join, so you’ll have plenty of time to familiarise yourself with the changes before we make it our main website later in the year.
Read more >
1 JUNE 2016
Changes to account rates
From 1 June 2016, the rates our Premier account will decrease.
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31 MAY 2016
We've made some changes to our General Banking Information.
We've updated our General Banking Information in relation to Term Investments, Foreign Exchange Services, Visa Classic Credit Card, the Fisher Funds KiwiSaver Scheme, Insurance Products and minimum opening deposits for new customers and specific accounts. Please take some time to read through and understand how these changes might affect you. By continuing to use our accounts and services, you agree to these changes.
View changes >
26 MAY 2016
New website coming soon
We’re pleased to tell you we’re working on a NEW website! Based on your feedback, we’re redesigning it to create a fresh new look and simple to use design. We’ll be making it available in June. When it’s ready, you’ll see a green bar along the top of this website to take you through to the new website.
Read more >
25 MAY 2016
[my]bank for iPhone will be switched off soon
Our [my]bank app for iPhone will be switched off end of June, and some things will stop working before then. If you’d like to continue to do your banking on your smartphone, please download our latest Mobile Banking app. We’re updating it soon with more of what you’re used to in [my]bank, like alerts, search and pay Companies & Tax and updating your details.
Download Mobile Banking >
1 APRIL 2016
Changes to account rates
From 1 April 2016, the rates of some TSB Bank savings and investment accounts will decrease. See which accounts these changes apply to.
Read more >
3 MARCH 2016
Online Banking now lets you re-fix your home loan online.
It's now easy to re-fix a home loan when it's next up for renewal. Customers with Online Banking will be given the opportunity to re-fix their home loan online when their current fixed rate term comes to an end. They'll pay no re-fix fee (usually $100) and if the rate changes on the chosen term before the current one expires, they'll automatically get the lowest rate. (Conditions apply)
25 JANUARY 2016
Latest scam alert
Please be aware a scam is currently being sent via text message suggesting you have a new message and requiring you to login and provide credit card details. If you receive a text that looks similar to this (and it could be for another Bank, not just ours), please DO NOT CLICK the link and DELETE the message. This is an attempt to obtain your details. We would never send you a link that takes you directly to login. If you have clicked and logged in, please reset your password ASAP and check your account for any fraudulent transactions.
20 JANUARY 2016
John Kelly Appointed Chairman of TSB Bank Board of Directors
We’re pleased to announce John Kelly as the new Chairman of TSB Bank’s Board of Directors. Bruce Richards will continue on as a member of the board and assist with the transition before retiring in June 2016.
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1 JANUARY 2016
Changes to account rates
From 1 January 2016, the rates of some TSB Bank savings and investment accounts will decrease. See which accounts these changes apply to.
Read more >
