Customer Engagement Centre hours
Mon - Fri: 8am-6pm
Sat-Sun: 9am-5pm
Closed: New Years Day, Good Friday, Easter Sunday, and Christmas Day.
Message us
Let us know how we can help and we'll get back to you within 72 hours.
Find us
Wherever you are in New Zealand, we've got you covered with branches, ATMs, and Regional Banking Hubs.
Send us your home loan enquiry
Tell us a bit about your situation and a Home Loan Specialist will get in touch within two business days to chat through your loan options.
Feedback, Compliments & Complaints
We're committed to providing excellent service and welcome any feedback you would like to share with us
Other useful contacts
Lost or stolen cards
To report fraud or stolen cards, please tell us immediately.
Lost your card overseas?
Mastercard card holders visit - Mastercard Global Emergency Services.
You can also temporarily block your card using the Card Manager in the TSB mobile app or online banking. Learn how here.
Tech & password help
For help with Online, Mobile or Phone Banking.
Send mail to
TSB Bank Limited
PO Box 240
New Plymouth
4340
New Zealand
Have a media enquiry?
Suspicious emails & scams
If you think you’ve received a suspicious email, please do not click any links and forward a copy to us.
Read our tips for keeping your money and personal information secure.
Insurance claims
- House, Contents, Car, Boat & Landlord 0800 100 162 (Tower)
- Life and Living 0800 244 467 (Chubb Life)
- Platinum Mastercard Travel Insurance 0800 553 550 (Allianz)
- Platinum and Low Rate Mastercard Everyday Insurance 0800 231 234 (AIG)
- Tailored Loan, Mortgage Repayment, Guaranteed Term Life 0800 872 274 (AIA via the TSB Customer Engagement Centre)
We're committed to doing what is right for our customers and meeting our responsibilities under the Code of Banking Practice.
We’d love to know how you think we’re doing - please get in touch with comments or a complaint.