When you can call us
Mon - Fri: 8am-6pm
Sat and Sun: 9am-5pm
Public holidays: 9am-5pm
Closed: New Year's Day, Good Friday, Easter Sunday, Labour Day and Christmas Day.
Ways to get in touch
Message us
Let us know how we can help and we'll get back to you within 72 hours.
Find us
Wherever you are in New Zealand, we've got you covered with branches, ATMs, and Regional Banking Hubs.
Home loan help
Get in touch with a Home Loan Specialist in the way that works for you.
Give feedback or make a complaint
We're committed to providing excellent service and welcome any feedback you would like to share with us.
Lost or stolen card
Block and replace your card using Card Manager in the TSB mobile app or online banking.
If your card has been lost, stolen or used fraudulently, call us immediately.
- Within New Zealand: 0800 872 226
After hours: 0800 406 406 - Overseas:
Mastercard cardholders can access emergency assistance through Mastercard Global Emergency Services.
Help with something specific
Online banking and password help
Reset your password
Reset your password online
Need help?
Call 0800 872 226 for help with online banking, the TSB mobile app or phone banking.
Suspicious emails and scams
If you think you’ve received a suspicious email, please don't click any links and forward a copy to us.
Read our tips for keeping your money and personal information secure.
Postal address
Mail to:
TSB Bank Limited
PO Box 240
New Plymouth
4340
New Zealand
Media enquiries
For media enquiries, please contact:
Beth Findlay-Heath
Corporate Affairs Manager
beth.findlay-heath@tsb.co.nz
Help with your insurance
Our commitment to you
Doing what’s right for our customers is important to us, including meeting our responsibilities under the Code of Banking Practice.
Your feedback helps us understand what we’re doing well and where we can do better. Whether you’d like to send us a compliment or make a complaint, we want to hear from you.