Get in touch
We’re available by phone 7 days a week
0800 872 226
0800 231 232
+64 6 968 3700
Customer Engagement Centre hours
Mon - Fri: 8am-6pm
ANZAC Day: 1pm-5pm
Closed: Good Friday, Easter Sunday and Christmas Day
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100% NZ owned and independent bank
After hours 0800 406 406
Please tell us immediately.
Lost your card overseas? Visit Visa Global Customer Assistance for help in your area.
TSB Bank Limited
PO Box 240
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0800 100 162 (TOWER)
0800 244 467 (Cigna)
0800 872 274 (Sovereign)
0800 500 108 (Sovereign)
Some Foreign Exchange services may be limited to existing customers, and some currency may need to be ordered in. Use Find A Branch to see if there is a dedicated Foreign Exchange counter in your area.
Phone: 06 968 3713
We're committed to doing what is right for our customers and meeting our responsibilities under the Code of Banking Practice.
We’d love to know how you think we’re doing - please get in touch with comments or a complaint.