Website Terms of Use

Certain words have special meanings

Some words and phrases used in this website policy have specific meanings. We include a glossary below to explain their meanings.

• Digital banking

  The online banking facilities that you can access through our website or our mobile banking app.

Our website or webpages

• The website accessible through tsb.co.nz and any related subdomains, online tools or digital services. If we say you can find something on our website or webpages, we mean a page somewhere on our website, but not always the home page. Go to tsb.co.nz, then use the navigation, links or search bar to find what you need from there.

Privacy Notice

• This means TSB’s privacy notice at tsb.co.nz/privacy-notice.

We, us and our

• TSB Bank Limited. 

Website policy

• This means the website terms of use set out below on this webpage.

You and your

• This refers to you, the user of our website.

Use of our website

• These terms of use govern your use of our website and apply to all users of our website, including digital banking and cover all content, services, and interactions facilitated through our website, including online applications, calculators and other tools.
• By accessing or using our website, you agree to comply with these terms, our Privacy Notice, and all applicable laws. You must not use our website for any unlawful purpose or in any way that may impair its functionality.

Acceptance of terms

• By using our website, you confirm that you accept these terms. We may update these terms from time to time and for any reason without prior notice to you, and your continued use of our website indicates your acceptance of any changes. 

Website content

• All content on our website is provided for general information purposes only and does not constitute financial advice or take into account individuals’ circumstances. You should obtain independent professional legal and/or financial advice before making any investment decisions. We endeavour to ensure the accuracy and currency of information on our website, however we do not accept any responsibility for errors, omissions, inaccuracies, or for any loss or damage resulting from reliance on or use of the information contained on our website.

Intellectual property

• All copyright in the content, trademarks, logos, graphics and design belongs to us. You may use content for personal, non-commercial purposes only. Reproduction or distribution or the creation of any links to our website (or any part of it) without our prior written consent is strictly prohibited.

Privacy

• We collect and process personal information in accordance with the Privacy Act 2020 and our Privacy Notice. Data from the use of our website may be collected via analytics, cookies or other digital tracking tools, as well as from online forms you complete, to improve user experience. The data we collect may also include technical information available to us such as your IP address, mouse-click activity and your location, if you enable the location services setting on your device. You can manage your cookie preferences through your browser settings. 

Third-party links

• Our website may contain links to third-party websites for convenience. We are not responsible for the content or privacy practices of any external sites and do not endorse any information, content, material or links that they may contain.

Liability disclaimer

• Access to our website may from time to time be unavailable, for various reasons, including maintenance. We are not liable for any loss or damage resulting from the use of our website or interruptions to access that may occur. TSB is not responsible for the functionality or security of any hardware (e.g. computer, mobile phone, tablet) or software (e.g. browser, operating system, anti-virus) you use to access our website. 

General Terms

• The use of digital banking is subject to our General Terms which can be found here. You must agree to our General Terms before using digital banking.

Governing law

• Our website and its content are governed by the laws of New Zealand. Any disputes will be subject to the exclusive jurisdiction of the New Zealand courts.