We’re making some changes to our General Banking Information

Our General Banking Information sets out the rules under which we provide banking products and services to you as a customer. They explain your rights and responsibilities, and ours.

What’s changing?

From 6 April 2021, changes to the General Banking Information take effect. Outlined below are the changes and what they mean for you. Please take the time to read through and understand how these changes might affect you. By continuing to use our accounts and services, you agree to these changes.

Account and Service Fees

BusinessBank Fees:

  • The BusinessBank monthly access fee of $10 will be removed and become free to access;
  • Direct Credit payments or One-off payments to other banks, including Standard Payee and Tax Payments will reduce from $0.25 per transaction to be free;
  • Direct Debit payments will increase from $0.25 to $0.35 per transaction.

We’re also removing our $5 bank cheque fee.



Updated copies will also be available in-branch from 6 April 2021. If you’d like to know more about the upcoming changes and how they may affect you, please ask one of our friendly team members.