Executive Team


 

 

Donna Cooper TSB CEO

 

Donna Cooper
CEO

Donna Cooper joined TSB as its Chief Executive Officer in July 2018.

Donna has extensive finance sector experience, including roles as the Chief Executive of The Warehouse Financial Services Group, and Director and General Manager of Baycorp Holdings (NZ). These New Zealand roles followed more than a decade working internationally with American Express in the United Kingdom, New Zealand, India and Australia. Donna has a Bachelor in Business, Management and International Business, and studied her Masters in Arts, International Business, at ESC Rennes School of Business in France.
 

 

 

 

 

Tracey Berry TSB GM Customer Solutions and Service


Tracey Berry 
GM Regulatory and Compliance Uplift Office

  • Bio

    Tracey is an experienced professional with more than 20 years’ experience in financial services, the majority in executive and senior management positions in banking. Tracey has a proven track record of creating high performing teams focused on delivering exceptional customer experiences. Her areas of specialty include Compliance, Regulatory Affairs, Wealth and Consumer banking. Tracey holds a range of relevant qualifications, and is also a member of the Financial Advisers Act Disciplinary Committee and is a Trustee of the Ara Foundation.

Graeme Scrivener


Graeme Scrivener
Chief Risk Officer

  • Bio

    Graeme has worked in Risk strategy, transformation and operational delivery in financial sector roles in highly regulated locations around the globe such as London, Delhi, Sydney and New York for more than 20 years. He’s experienced in designing and implementing innovative new operating models and culture improvements to meet regulatory expectations and enhance control environments. Graeme is a proven leader passionate about mentoring and inspiring others through coaching and integrity to deliver through complex, technical and challenging environments. Graeme holds a MA Economics for Business from University of Portsmouth in the UK as well as a BA (Hons) Philosophy from University of Wales.

Justine St John TSB GM Marketing and Customer Experience


Justine St John 
GM Marketing and Customer Experience

  • Bio

    Justine is an experienced strategic marketer and leader who has 15 years’ experience working in both the New Zealand and Australian retail and consulting industries. Justine is responsible for the strategic planning and leadership of the Bank’s brand, communications, digital, product and external relations activity. 

 

 

Julian Downs


Julian Downs
GM Technology

  • Bio

    Julian is an influential and engaging leader in the technology space. With more than 30 years of experience he has driven outstanding technological change across a range of industries, including banking, energy, education, retail, and the public sector. As TSB’s GM of Technology Julian has his finger on the pulse of exceptional digital experiences for our customers. He creates, implements, and maintains the Bank’s technology strategy to ensure TSB is agile, future-fit and able to leverage technology for unparalleled customer care.  Like TSB, Julian cares about giving back to the community and has established a coding club for children. When he’s not busy harnessing the latest advances in technology, Julian can be found running a paddock to plate beef business on his home farm in Greytown.

Chris Boggs TSB GM People and Strategy


Chris Boggs 
GM People and Strategy

  • Bio

    Chris is experienced across a range of industries and has worked in professional services with multiple financial services organisations in New Zealand and Australia. As GM People & Strategy he is responsible for leading the development of the bank's strategy and business planning to ensure the business has clarity on its future direction and how it will be achieved. He is also responsible for ensuring the bank has the workforce it needs to execute its business strategy and that TSB’s authentic, people centred, culture continues to thrive. He has a range of business qualifications and continues to embrace learning in an ever-changing environment. Chris is passionate about the impact TSB has on its community both through its customer care focus and its ownership structure which sees it give back millions of dollars each year through its shareholder, a philanthropic organisation.

Sean Edwards Acting GM Risk at TSB


Sean Edwards 
GM Customer Solutions and Service

  • Bio

    Sean is an experienced banking professional with more than 35 years’ working in financial services across New Zealand, South Africa, Australia and Asia, in a range of senior management positions. His career has helped him to develop key competencies in credit management, operational banking, commercial/retail banking, as well as a sound understanding of AML/CFT and other compliance legislation. Sean holds two Masters degrees - an MBA from Deakin University in Melbourne, as well as a Masters in Health Science (Psychology) from AUT University in Auckland. 
     

 

 

Herman Visage TSB Chief of Staff and General Counsel


Herman Visage 
Chief of Staff

  • Bio

    Herman has worked in the financial sector for almost a decade in central government, industry associations, and TSB. In his current role Herman is responsible for corporate governance and managing the Office of the CEO. Herman holds a BCom/LLB and a Diploma in Chinese Language & Culture from the University of Otago.

Larissa Vaughan


Larissa Vaughan 
GM Regulatory Affairs and General Counsel

  • Bio

    Larissa has extensive experience as a financial services and legal leader having held roles across banking, insurance, managed funds, corporate, regulatory legal, and governance in New Zealand and the UK. At TSB she is responsible for leading the bank's legal and regulatory affairs team, with a focus on driving and implementing strategies to ensure good customer experience and outcomes. Larissa's interest in digital legal inspired her to establish the NZ FinTech Regulatory Roundtable in 2017, a forum where industry players, lawyers and regulators build collaborative relationships and connections, and address challenges to FinTech innovation in NZ. This passion for using her skillset to help NZ and New Zealanders is one of the reasons Larissa is proud to work for TSB, a bank which invests its profit to generate good outcomes for the wider community.