A passion for people, an engaging leadership style and a determination to find new and innovative solutions to create successful organisations are just some of the traits that set Donna Cooper apart.
A commitment to being ‘unapologetically herself’ has allowed Donna to push the boundaries and use her dynamic perspective to get the best results for customers, apply innovation and technology in creative ways, and collaborate with business partners to achieve outstanding results.
Her ambition and love for new challenges has taken her around the world in key roles with international organisations, allowing her to learn from the best in complex financial corporates, including in the UK, India and Australia – before settling back in Aotearoa New Zealand.
Donna is known for her authentic leadership style, as well as her commitment to building a workplace that fosters teams who love coming to work and serving the community.
Donna joined TSB in 2018 after being drawn to the independent, New Zealand owned bank because of its customer commitment and unique ownership model, which means it has a philanthropic purpose at its heart.
Prior to that she held roles as Chief Executive of The Warehouse Financial Services Group, Director and General Manager of Baycorp Holdings New Zealand, and she worked for American Express in multiple roles across the world for more than a decade.
“I’m incredibly proud to lead a bank which uses its profit for purpose. Imagine the positive outcomes we’d see in Aotearoa if every bank gave back millions to its local community each year? It’s an honour to be part of TSB’s ongoing legacy of putting people first.”
GM Regulatory Affairs and General Counsel
Larissa has extensive experience as a financial services and legal leader having held roles across banking, insurance, managed funds, corporate, regulatory legal and governance in New Zealand and the UK. At TSB she is responsible for leading the bank's legal and regulatory affairs team, with a focus on driving and implementing strategies to ensure good customer experience and outcomes. Larissa's interest in digital legal inspired her to establish the New Zealand FinTech Regulatory Roundtable in 2017, a forum where industry players, lawyers and regulators build collaborative relationships and connections, and address challenges to FinTech innovation. This passion for using her skillset to help New Zealanders is one of the reasons Larissa is proud to work for TSB.
“A bank which puts its profit towards generating good outcomes for the wider community is incredibly special, so I’m thrilled I can contribute to helping TSB achieve its goals and enable positive outcomes for Kiwis.”
Chief Financial Officer
Gordon brings strong international industry CFO experience to TSB and has held previous CFO roles within Kiwibank, WSP Opus and most recently state sector organisation Transpower. He has led several businesses through mergers and transformations and his commercial acumen, leadership and extensive financial management skills will support TSB to successfully deliver business outcomes.
His experience across Scotland and New Zealand has earned him a strong track record in creating highly engaged teams. He’s highly driven with an empathetic, down to earth style, and is adept at balancing a fact-based and intuitive judgement approach.
Gordon holds an MBA from Edinburgh Business School, Bachelor of Accounting and Economics from the University of Strathclyde and is a current member of the Scotland Institute of Chartered Accountants.
Julian is an influential and engaging leader in the technology space. With more than 30 years of experience, he has driven outstanding technological change across a range of industries, including banking, energy, education, retail, and the public sector. As TSB’s GM of Technology Julian has his finger on the pulse of exceptional digital experiences for our customers. He creates, implements, and maintains the Bank’s technology strategy to ensure TSB is agile, future-fit and able to leverage technology for unparalleled customer care. Like TSB, Julian cares about giving back to the community and has established a coding club for children. When he’s not busy harnessing the latest advances in technology, Julian can be found running a paddock to plate beef business on his home farm in Greytown.
“Technology is about possibilities, and so is TSB. Through our profit for purpose model, we give back to our communities and unlock possibilities for so many people in New Zealand. That ethos is why I’m here.”
GM People and Strategy
Chris is experienced across a range of industries and has worked in professional services with multiple financial services organisations in New Zealand and Australia. As GM People & Strategy he is responsible for leading the development of the bank's strategy and business planning to ensure the business has clarity on its future direction and how it will be achieved. He is also responsible for ensuring the bank has the workforce it needs to execute its business strategy and that TSB’s authentic, people-centred, culture continues to thrive. He has a range of business qualifications and continues to embrace learning in an ever-changing environment. Chris is passionate about the impact TSB has on its community both through its customer care focus and its ownership structure which sees it give back millions of dollars each year through its shareholder, a philanthropic organisation.
“I’m incredibly proud to work for an organisation which has genuine community-focused values which are core in every decision we make.”
GM Customer Solutions and Service
Sean is an experienced leader who has worked in financial services across New Zealand, South Africa, Australia and Asia for more than 30 years. As a passionate banking professional, he has held a vast range of senior management positions and specialised in credit management, operational banking, commercial and retail banking. Driven by a desire to see unparalleled customer care in action, Sean is responsible for the execution of TSB’s multi award-winning customer experience. Sean lives and breathes TSB’s ethos of giving back to the community, and when not on the clock he can often be found helping as a victim support volunteer who specialises in bereavement and sudden death, and is a registered psychologist with the New Zealand Psychologists Board.
“What drew me to TSB was the Bank’s authentic desire to serve New Zealanders and to contribute to our communities. I’m chuffed to be helping this fantastic team unleash their unparalleled customer care so we can use our profit to do community good around New Zealand.”
Chief Risk Officer
Graeme is an accomplished professional with more than two decades of experience in the financial sector. His skill in risk strategy, transformation and operational delivery has taken him around the globe and seen him work in highly regulated locations such as London, Delhi, Sydney and New York. At TSB Graeme is responsible for leading the evaluation and mitigation of significant competitive, technical and regulatory risks TSB may face, while optimising best practice. Graeme enjoys mentoring and inspiring teams through coaching with integrity and empathy. When not at work he combines his love of travel with his love of cycling, having journeyed thousands of kilometres across Europe, Asia, Africa, North America and Australia.
“Every day when I come to work, I’m reminded of how lucky I am to be part of a team dedicated to doing genuine good in our communities. That sets TSB apart from other banks and makes me incredibly proud to work here.”
GM Product and Marketing
Joe has over 18 years of global experience in financial services across the UK and NZ, including key roles with large banking, wealth and credit union organisations. At TSB, Joe is responsible for a wide portfolio driving product development, digital distribution, marketing and communications. His passion for working for purpose and value-driven organisations attracted him to TSB, where supporting local communities and putting customers first underpin our purpose.
“I’m proud to work for an organisation where the focus on customers is kept front of mind, understanding their needs and putting them at the heart of what we do.”