Disputing a transaction
The page you're after isn't on our new website just yet, but you can find it on our old site.
Would you like go there now or keep looking around here?
100% NZ owned and independent bank
If you find a transaction on your TSB Visa Credit card statement or TSB Visa Debit account that you don’t believe you made, you can dispute it - you have up to 60 days from the transaction date to submit your dispute.
Contact the company who charged you - if it’s their error they will be able to reverse the charge for you.
If the company cannot help you because the transaction is due to fraud, the next step is to contact us and complete a Visa Disputes form and provide us with information to back up your dispute. The Visa Disputes form is available from:
© TSB BANK LIMITED 2008-2021. Use of this website is subject to our Website Policy. TSB BANK Limited is in trade for the purposes of the Fair Trading Act 1986.
© TSB BANK LIMITED 2008-2021. Use of this website is subject to our >Website Policy. TSB BANK Limited is in trade for the purposes of the Fair Trading Act 1986.