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Visa Debit or Visa Credit transactions
If you find a transaction on your TSB Visa Credit card statement or TSB Visa Debit account that you don’t believe you made, you can dispute it - you have up to 60 days from the transaction date to submit your dispute.
Ways to dispute a transaction
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Contact the company who charged you - if it’s their error they will be able to reverse the charge for you.
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If the company cannot help you because the transaction is due to fraud, the next step is to contact us and complete a Visa Disputes form and provide us with information to back up your dispute. The Visa Disputes form is available from:
- Any TSB branch
- Alternatively, you can call us on 0800 872 226 or +64 6 968 3700 from overseas