As the use of cheques in New Zealand has significantly declined and most banks in New Zealand have or are moving away from issuing cheque books and accepting cheques, the ability to use cheques to make payments is quickly reducing. As a result, we’ve made the decision to stop offering cheques as a form of payment.
What you need to know
- 15 April 2021: We stopped issuing new cheque books, new deposit books and bank cheques, but you can continue to write and deposit cheques
- 25 June 2021: We stopped accepting cheques, which means you can no longer deposit a cheque into your TSB account or use a TSB cheque to make a payment
We also can't process cheques from other banks, so if you receive a cheque, you should contact the person who gave it to you and ask that they cancel it, and instead pay you directly into your bank account.
Please read our frequently asked questions for further information.
Other ways to bank
The fastest, easiest, and most secure way to manage your money is through Online Banking. You can transfer money between your accounts, pay someone, pay bills, setup regular payments, check your balance and manage your accounts 24/7. And it’s free! If you don't already have Online Banking, you can call us on 0800 872 226 or pop into your closest branch and we’ll help you to get set up and confident using this tool.
You can also complete all your banking needs by:
Banking on the go with Mobile Banking
Using EFTPOS, Debit or Credit cards to electronically make payments in person or online
Giving us a call on 0800 872 226 from 8am-7pm Monday to Friday, and 9am-5pm weekends
Visiting your local branch to bank in person
Other ways to make payments
If you regularly pay an organisation by cheque, you can contact them directly to setup a direct debit payment instead, which means each payment will go out of your account automatically. This is a convenient way to make sure your bills are paid on time and is a great option for payments of any amount, such as power, rates, or phone bills.
This is a great option for regular payments of the same amount, like rent. You can setup, change or cancel an automatic payment through Online Banking. Alternatively, we can setup an automatic payment for you in branch or over the phone.
You can setup a bill payment to make one-off payments to companies, individuals, charities or to pay tax. They'll be saved as a payee, so you can pay them straight away or setup a payment for a future date.
Help and support
We’ve partnered with Digital Inclusion Alliance Aotearoa, which runs free community-based Stepping UP workshops to help build digital skills and confidence in using computers and online technologies, including digital banking. These are run at community libraries and centres nationwide and are a great way to become more familiar with the basics of digital banking and staying safe online. If you’re interested in registering for one of the free Stepping UP workshops, contact your local library or register here.
We know this change will be an adjustment for some of our customers, so please know we’re committed to supporting you to find alternative ways to make and receive payments. You can find answers to some of the most frequently asked questions below. You can also get in touch with us to discuss what type of payment might be right for you, or if you have any additional questions.