What you need to know

  • 15 April 2021: We stopped issuing new cheque books, new deposit books and bank cheques, but you can continue to write and deposit cheques
  • 25 June 2021: We’ll stop accepting cheques, which means you’ll no longer be able to deposit a cheque into your TSB account or use a TSB cheque to make a payment

We won't be able to process cheques from other banks once they stop accepting cheques, so you should deposit non-TSB cheques as soon as possible.

Please read our frequently asked questions for further information.

Other ways to bank

Online bankingThe fastest, easiest, and most secure way to manage your money is through Online Banking. You can transfer money between your accounts,  pay someone, pay bills, setup regular payments, check your balance and manage your accounts 24/7. And it’s free! If you don't already have Online Banking, you can call us on 0800 872 226 or pop into your closest branch and we’ll help you to get set up and confident using this tool.

 

You can also complete all your banking needs by:

Mobile banking

Banking on the go with Mobile Banking

Accounts and cards

 

 

Using EFTPOS, Debit or Credit cards to electronically make payments in person or online

Telephone banking

 

 

 

Giving us a call on 0800 872 226 from 8am-7pm Monday to Friday, and 9am-5pm weekends

In branch

 

 

 

Visiting your local branch to bank in person

 

 

Other ways to make payments

Direct Debit

If you regularly pay an organisation by cheque, you can contact them directly to setup a direct debit payment instead, which means each payment will go out of your account automatically. This is a convenient way to make sure your bills are paid on time and is a great option for payments of any amount, such as power, rates, or phone bills.
 

Automatic Payment

This is a great option for regular payments of the same amount, like rent. You can setup, change or cancel an automatic payment through Online Banking. Alternatively, we can setup an automatic payment for you in branch or over the phone.
 

Bill Payment

You can setup a bill payment to make one-off payments to companies, individuals, charities or to pay tax. They'll be saved as a payee, so you can pay them straight away or setup a payment for a future date.
 

Help and support

We’ve partnered with Digital Inclusion Alliance Aotearoa, which runs free community-based Stepping UP workshops to help build digital skills and confidence in using computers and online technologies, including digital banking. These are run at community libraries and centres nationwide and are a great way to become more familiar with the basics of digital banking and staying safe online. If you’re interested in registering for one of the free Stepping UP workshops, contact your local library or register here

We know this change will be an adjustment for some of our customers, so please know we’re committed to supporting you to find alternative ways to make and receive payments. You can find answers to some of the most frequently asked questions below. You can also get in touch with us to discuss what type of payment might be right for you, or if you have any additional questions. 

 

Frequently asked questions

About the changes

  • When is this happening?

    We’ll stop issuing new cheque books, new deposit books and bank cheques from 15 April 2021, but you can continue to write and deposit cheques until 25 June 2021. After that date, you won’t be able to deposit a cheque into your TSB account or use a TSB cheque to make a payment. 

  • Why is this happening?

    The use of cheques in New Zealand has significantly declined and most banks are moving away from issuing and accepting cheques, meaning this way of making payments is quickly reducing. That’s why, we’ve made the decision to stop offering cheques as a form of payment. 

  • What are you doing to support your customers with this change?

    We know this change will be an adjustment for some of our customers, so we’re proactively contacting regular cheque users to help them through this change before 25 June.

  • How much is cheque use declining?

    The use of cheques has declined significantly in recent years, with a drop in usage of approximately 30% at TSB in the last 18 months alone. COVID-19 has also changed the way many New Zealanders choose to bank and sped up this decline.

Using cheques

  • I’m a cheque user and I’m really worried about how I’ll do my banking after 25 June, can you help me?

    We know this change is a big adjustment for some of our customers. We’re here to support you through this transition and to help you setup other ways to make and receive payments now, so come 25 June, you’re all sorted.

  • Can I still order cheque books?

    You’ll no longer be able to order a chequebook after 15 April.

  • Will I be able to use cheques?

    You’ll be able to use TSB cheques to make a deposit into a bank account or process a cheque you’re given, up until 25 June. Most banks are moving away from accepting cheques, so while you can continue to use TSB cheques until then, other banks may not continue to accept TSB cheques.  

  • What do I do if I receive a cheque?

    If you receive a cheque, you should contact the person who gave it to you and ask that they cancel it, and instead pay you directly into your bank account. They can do this using Online or Mobile Banking or via their bank 0800 number or branch. 

  • I regularly get paid by cheque – what other payment options do I have?

    If you regularly get paid by cheque, the easiest option is to provide your account number to the payer, so they can arrange to pay you directly into your bank account.  

  • What if someone I’m paying asks to be paid by cheque?

    Ask them for their bank account number so you can pay them directly into their account instead. This is the fastest, easiest, and most secure way to pay them.  

    Alternatively, you can ask them what other forms of payment they accept.  

  • What if I still have a TSB bank cheque that doesn’t expire till after 25 June, will you accept it?

    We'll continue to honour and pay any TSB bank cheques up till their expiry date, even if it goes beyond 25 June. Any valid bank cheques will need to be presented in branch for payment.  

  • What if my account has two or more signatories (known as two-to-sign)?

    We’re currently working on an exciting, new online banking platform that will allow one signatory to set up a payment and a second signatory to authorise the payment before it’s processed. This will be a great alternative to cheques after 25 June. We can’t wait to show you and will be in touch over the next few months with more information. For those who use two-to-sign cheques currently, if online banking is not a suitable option our team can talk you through your alternative options. 

  • What do I do with any leftover cheques?

    Any leftover cheques can be destroyed.  You don’t need to return these to TSB. 

  • Can I still use the cheque deposit drop boxes in branch?

    As part of this change, we’ll be removing our cheque deposit drop boxes. You’ll still be able to deposit cheques in branch until 25 June 2021 but you’ll need to do this with one of our friendly team.  

  • I’ve been getting charged a fee for my chequebook, am I still expected to pay this when you’re taking the service away soon?

    We’ll be refunding our customers who paid the $10 annual cheque book service fee between 26 June 2020 to 15 March 2021. This will be refunded to the account it was paid from by 30 June 2021.    

  • Can I still use Foreign Exchange cheques?

    You can continue to use Foreign Exchange cheques; however, these will also stop being accepted as a form of payment in the near future.

    International payments, also known as telegraphic transfers, are a faster and more secure way to send and receive money to and from overseas. This process usually takes approximately 3-5 working days once initiated by the remitting bank, and the funds are deposited as clear funds into your account. To find out more about International Payments click here.

Other forms of payment

  • What are the other ways to make payments?

    Online or Mobile Banking enables you to transfer money between your accounts, pay someone, pay bills, setup regular payments, check your balance and manage your accounts 24/7. It’s the fastest, easiest, and most secure way to manage your money - and it’s free! If you need help to login or would like to get set up, give us a call on 0800 872 226 from 8am-7pm Monday to Friday, and 9am-5pm weekends, or pop into your closest branch and we’ll help you feel confident using this tool.  

    If you regularly pay an organisation by cheque, you can contact them directly to setup a direct debit payment instead, which means each payment will go out of your account automatically. This is a convenient way to make sure your bills are paid on time and is a great option for payments such as power, rates, or phone bills.  

    You can use EFTPOS, Debit or Credit cards to make payments in person or online. 

    You can also complete all your banking needs by visiting your local branch to bank in person or by giving us a call on 0800 872 226 from 8am-7pm Monday to Friday, and 9am-5pm weekends. 

  • I don’t have Online Banking. How can I make payments without cheques?  

    Online Banking is the fastest, easiest, and most secure way to manage your money. It’s also free and there’s no paperwork to sign - just call us on 0800 872 226 or pop into your closest branch and we’ll help you to get set up and confident using this tool.  

    Alternatively, our Customer Engagement Centre team can support you with all your banking needs from the comfort of your own home, or wherever you may be. Simply call us on 0800 872 226 between 8am-7pm weekdays, 9am-5pm weekends.  

  • What are the other ways to receive payments?

    The best way to receive payments is by providing your bank account number to the person paying you, so they can pay you directly into your bank account.  

  • I use bank cheques to make payments from time to time. What can I do instead?

    You can use Online or Mobile Banking to pay someone or pay a bill - and it’s free! There are daily limits, so you’ll need to get in touch if it’s a large amount, but we can help get you sorted. Just give us a call on 0800 872 226.  

Using deposit books

  • Can I still order deposit books?

    You’ll no longer be able to order a deposit book after 15 April. 

  • Will I be able to use my deposit book?

    You’ll still be able to use any of your remaining pre-printed deposit slips to deposit cash into your TSB account, but we’ll stop issuing new deposit books from 15 April. Blank deposit slips are available at all our branches and are free to use – you’ll just need to write your bank account details on one of these and give it to one of our friendly team. 

  • I use my deposit book to validate my bank account number. What can I use now?

    Most organisations will accept the following as proof of your bank account number: 

    • A copy of your bank statement - just the top section which shows the account name and number 

    • A screenshot from your Online or Mobile Banking showing the account name and number 

    • Come in and see us and we can provide a verified bank printout showing your account name and number

Online Banking

  • How do I setup Online Banking?

    Online Banking gives you the freedom and security to move money between accounts, make payments and check your balances all from your online tablet or computer. And it’s free! There’s no paperwork to sign - just call us on 0800 872 226 or pop into your closest branch and we’ll help you to get set up and  confident using this tool. Find out more about Online Banking here

  • What if I have limited or no access to the internet?

    Our Customer Engagement Centre team can support you with all your banking needs from the comfort of your own home, or wherever you may be. Simply call us on 0800 872 226 between 8am-7pm weekdays, 9am-5pm weekends.  

    Phone Banking gives you instant access to your account from the comfort of your own home, or from any New Zealand phone, wherever you may be. You can check account balances, transfer funds, pay bills, and review past transactions. It's easy to sign up – simply call us on 0800 872 226. 

  • I don’t know how to use the internet. Can you support me with this?

    We know this change will be an adjustment for some of our customers, so please know we’re here to support you in finding an alternative way to make and receive payments.  

    If you feel that you would like to explore digital banking options, we’ve partnered with Digital Inclusion Alliance Aotearoa, which runs free community-based Stepping UP workshops to help build digital skills and confidence in using computers and online technologies, including digital banking. These are run at community libraries and centres nationwide and are a great way to become more familiar with the basics of digital banking and staying safe online. If you’re interested in registering for one of the free Stepping UP workshops, contact your local library or register here

Cheques for businesses, clubs and societies

  • What if I receive cheques from customers?

    If you receive a cheque from a customer, you should proactively provide them with your account number and ask them to pay you directly into your bank account in the future.  

  • I’m part of a charitable organisation that receives donations by cheque. What options do we have?

    We understand that charitable organisations still receive a significant amount of cheques from donors. With the use of cheques in New Zealand significantly declining and most banks in New Zealand moving away from accepting cheques, the best way to receive donations in the future is to ask your regular donors to pay you directly into your bank account. They can also set up an automatic payment – to do this you just need to give them your bank account number. 

  • What if my account has two or more signatories (known as two-to-sign)?

    We’re also working on an exciting, new online banking platform that will make managing your business accounts even easier. This includes an improved two to sign authorisation process and will be a great alternative to cheques after 25 June 2021. We can’t wait to show you and will be in touch over the next few months with more information.