Online banking

Open and apply for some TSB accounts by selecting APPLY in the dashboard.

Closing accounts can't be actioned online. To close an account please call 0800 872 226 - our Customer Engagement Centre is open Mon-Fri 8am to 6pm and Sat-Sun 9am to 5pm.

Alternatively, you can send us a message via secure mail in the TSB mobile app or through our website form.

You have three attempts to enter the correct login password. After that, you'll be locked out for 30 minutes, and our staff are unable to override the 30 minute lock outs. If the payment or transfer is urgent, please call our Customer Engagement Centre on 0800 872 226 Mon-Fri 8am to 6pm and Sat-Sun 9am to 5pm.

To reset your password, you'll need access to the email address connected to your TSB account. See How to reset your password in our online banking guides. Alternatively, you can call our Customer Engagement Centre on 0800 872 226 Mon-Fri 8am to 6pm and Sat-Sun 9am to 5pm.

You can only edit regular payments that were set up digitally (not automatic payments set up in branch).

Refixing online is only available for certain loan types and customers. If you are able to refix online you'll see a prompt in online banking when it's time to refix. If you can't refix online, please call our Customer Engagement Centre on 0800 872 226 Mon-Fri 8am to 6pm and Sat-Sun 9am to 5pm.

You can update your mobile phone number in the ‘Profile’ section of TSB online banking or in the TSB mobile app. As this is how you authenticate payments on these platforms, you will need to complete authentication of the new mobile number from your currently listed mobile phone number (or security token if you have one). If you need assistance, please call our team on 0800 872 226 (8am to 6pm weekdays and 9am to 5pm weekends).

Our text authentication process is not currently available for payment authentication while you are overseas. If you are overseas for a significant period of time, you might need to obtain a security token to allow you to continue to transact online. Please call our team to discuss this further on 0800 872 226 in NZ or +64 6 968 3700 from overseas.

You can view your last 12 months of statements in online banking.

1. Go to Account Summary on the left menu
2. Select Statements
3. Select a statement from the list or click All Years on the right to view all statements
4. Click on the Statement number to download  
5. Your statement will open in a pdf to view 

Unfortunately, we do not currently offer international payments via our digital banking platforms. If you would like more information on how to complete an international payment (also called an international transfer or telegraphic transfer), please send us a message or call our team on 0800 872 226.

There is a transactional limit in place for most payments (excluding those made via the Tax Payment option) of $50,000 per transaction. We are not able to increase this limit on an individual basis. This is not a daily limit and you will be able to complete as many payments as needed of this value. To complete a higher value payment, please call our team on 0800 872 226.

This does not affect transfers between your own TSB accounts – they don’t have a limit.

You can reset your own online banking password via the login page of online banking. You'll need:

• your Customer ID number
• the email address associated with your account
• your mobile number or security token that we have on file. 

You can sign up to the TSB mobile app with your Customer ID and your online banking password. We’ll be updating the TSB mobile app so that all customers can use a PIN code or biometric to log in to the TSB mobile app. If you forget your PIN code you can reset from the app with your Customer ID and password

Direct debits are not visible to view or delete alongside your regular/automatic payments as these are held by the merchant you set them up with. To amend these payments, you’ll need to contact the merchant that holds the authority for the payment. Please call us if you have any questions or need further assistance.

When you load a payee, this will be connected to your own personal customer profile rather than the joint account. Therefore, if you want the same payee details available for both joint account holders, each account holder will need to load the payee. 

This feature isn’t currently available through online banking or the TSB mobile app. For assistance, please call us on 0800 872 226.

You will not be able to amend automatic payments that have been set up by a TSB team member. You can cancel an automatic payment and create a new one if you want to be able to make changes to this payment in the future.

No, you only need to register once when using online banking. If you’re accessing both Business Banking and Personal Banking, the same login details will apply across both platforms. However, the TSB mobile app requires separate login details.

This feature is currently not offered in online banking or the TSB mobile app.

This feature is currently not offered in online banking.