Tell us your thoughts
We’re committed to providing excellent service and welcome
any feedback you would like to share with us
We love hearing about positive experiences. Whether it’s something we've done to make things easier, quicker or special for you.GIVE A COMPLIMENT
A complaint is any expression of dissatisfaction about the bank, its services, process or people which requires a response. At TSB we look at all types of banking related matters where your experience or interaction with us was not what you expected.
For example, this could be about a service that you received from us, or about the conduct of staff. We’ve designed our complaints process to give you the ability to let us know what’s happened anytime, anywhere via our website. Alternatively, you can give the team a call on 0800 872 226.
You can learn about our complaints and dispute resolution process from our complaints disclosure.