Tell us your thoughts We’re committed to providing excellent service and welcome any feedback you would like to share with us
Compliment We love hearing about positive experiences. Whether it’s something we've done to make things easier, quicker or special for you. GIVE A COMPLIMENT
Complaint Your satisfaction is our priority, so if something’s not right, let us know and we’ll do our best to sort it out quickly. MAKE A COMPLAINT
Make a complaint A complaint is any expression of dissatisfaction about the bank, its services, process or people which requires a response. At TSB we look at all types of banking related matters where your experience or interaction with us was not what you expected. For example, this could be about a service that you received from us, or about the conduct of staff. We’ve designed our complaints process to give you the ability to let us know what’s happened anytime, anywhere via our website. First name * Please enter your first name. Surname * Please enter your surname. Organisation name Please enter your first name. Phone number * Please enter your phone. Email address * Please enter your email. Preferred method of contact for updates * EmailPhone Tell us what’s happened * Date this occurred What are your expectations of what should happen next? Submit How it works Step 1 - Give us the details of your complaint So we can resolve your complaint quickly and fairly, there are a few things we need to know: What your complaint is about What you think we've done wrong How this has affected you financially and in any other ways Provide any relevant documentation What your expectations of us are Step 2 - How we'll help How we'll help to resolve your complaint: When we receive your complaint, we will send you a notification that we have received it and keep you updated via your preferred contact method (phone or email). During this time, we will gather information and talk to relative parties in order to resolve what went wrong. We’ll make sure we have all the relevant information, to be fair and help us to resolve your complaint as promptly as possible. We'll endeavour to come to an agreed resolution within 5 business days and let you know via phone, email or letter. Step 3 - If you're still not happy If you’re still not happy If you don’t agree with the outcome you are able to request that this be reviewed by emailing customerresolution@tsb.co.nz or alternatively you can contact the Banking Ombudsman. The Banking Ombudsman Phone: 0800 805 950 Email: help@bankomb.org.nz Postal address: The Banking Ombudsman Freepost, 218002, Wellington 6134 Please do not provide any secure information such as PINS or passwords. * Indicated required fields Got any questions? Call us 0800 872 226 Find out about our complaints process.
Make a complaint A complaint is any expression of dissatisfaction about the bank, its services, process or people which requires a response. At TSB we look at all types of banking related matters where your experience or interaction with us was not what you expected. For example, this could be about a service that you received from us, or about the conduct of staff. We’ve designed our complaints process to give you the ability to let us know what’s happened anytime, anywhere via our website.
First name * Please enter your first name. Surname * Please enter your surname. Organisation name Please enter your first name. Phone number * Please enter your phone. Email address * Please enter your email. Preferred method of contact for updates * EmailPhone Tell us what’s happened * Date this occurred What are your expectations of what should happen next? Submit
How it works Step 1 - Give us the details of your complaint So we can resolve your complaint quickly and fairly, there are a few things we need to know: What your complaint is about What you think we've done wrong How this has affected you financially and in any other ways Provide any relevant documentation What your expectations of us are Step 2 - How we'll help How we'll help to resolve your complaint: When we receive your complaint, we will send you a notification that we have received it and keep you updated via your preferred contact method (phone or email). During this time, we will gather information and talk to relative parties in order to resolve what went wrong. We’ll make sure we have all the relevant information, to be fair and help us to resolve your complaint as promptly as possible. We'll endeavour to come to an agreed resolution within 5 business days and let you know via phone, email or letter. Step 3 - If you're still not happy If you’re still not happy If you don’t agree with the outcome you are able to request that this be reviewed by emailing customerresolution@tsb.co.nz or alternatively you can contact the Banking Ombudsman. The Banking Ombudsman Phone: 0800 805 950 Email: help@bankomb.org.nz Postal address: The Banking Ombudsman Freepost, 218002, Wellington 6134 Please do not provide any secure information such as PINS or passwords. * Indicated required fields Got any questions? Call us 0800 872 226 Find out about our complaints process.
How it works Step 1 - Give us the details of your complaint So we can resolve your complaint quickly and fairly, there are a few things we need to know: What your complaint is about What you think we've done wrong How this has affected you financially and in any other ways Provide any relevant documentation What your expectations of us are Step 2 - How we'll help How we'll help to resolve your complaint: When we receive your complaint, we will send you a notification that we have received it and keep you updated via your preferred contact method (phone or email). During this time, we will gather information and talk to relative parties in order to resolve what went wrong. We’ll make sure we have all the relevant information, to be fair and help us to resolve your complaint as promptly as possible. We'll endeavour to come to an agreed resolution within 5 business days and let you know via phone, email or letter. Step 3 - If you're still not happy If you’re still not happy If you don’t agree with the outcome you are able to request that this be reviewed by emailing customerresolution@tsb.co.nz or alternatively you can contact the Banking Ombudsman. The Banking Ombudsman Phone: 0800 805 950 Email: help@bankomb.org.nz Postal address: The Banking Ombudsman Freepost, 218002, Wellington 6134
So we can resolve your complaint quickly and fairly, there are a few things we need to know: What your complaint is about What you think we've done wrong How this has affected you financially and in any other ways Provide any relevant documentation What your expectations of us are
How we'll help to resolve your complaint: When we receive your complaint, we will send you a notification that we have received it and keep you updated via your preferred contact method (phone or email). During this time, we will gather information and talk to relative parties in order to resolve what went wrong. We’ll make sure we have all the relevant information, to be fair and help us to resolve your complaint as promptly as possible. We'll endeavour to come to an agreed resolution within 5 business days and let you know via phone, email or letter.
If you’re still not happy If you don’t agree with the outcome you are able to request that this be reviewed by emailing customerresolution@tsb.co.nz or alternatively you can contact the Banking Ombudsman. The Banking Ombudsman Phone: 0800 805 950 Email: help@bankomb.org.nz Postal address: The Banking Ombudsman Freepost, 218002, Wellington 6134
Please do not provide any secure information such as PINS or passwords. * Indicated required fields Got any questions? Call us 0800 872 226 Find out about our complaints process.
