We've changed some of our fees
Effective 1 October 2018
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You’ll notice our name and colours have changed along with how our website. Although we now look different, the way you do things on our website remains the same.
Our promise of putting you first remains part of our philosophy and we’ll continue to provide award-winning customer service and experiences.
In some instances we’ve been able to decrease or remove some fees by improving our systems and processes, while in others we’ve had to realign or increase our fees due to underlying costs. However, we’ve made sure that all our fees remain competitive.
To make sure you always know what to expect, below is a summary of all the changes effective since 1 October 2018, and you can find information on all our fees here.
If you use Online or Mobile Banking to set up a regular payment or transfer, this fee has been removed - it’s now free.
If there’s not enough money in your account to pay the full amount of the direct debit at the time it’s processed, you’ll be charged this fee.
If there’s not enough money in your account to pay the full amount on the cheque at the time it’s processed, you’ll be charged this fee.
This fee is charged when you make a part or full repayment on a fixed rate home loan and you’re required to pay fixed loan prepayment interest. The fee covers the administrative assessment costs. This fee is in addition to any fixed loan prepayment interest payable.
If you receive more than one paper statement per quarter, you’ll be charged this fee at the end of your statement period. All statements for loan and overdraft accounts are exempt from this fee.
To avoid this fee, either change your paper statement frequency to quarterly, or choose to receive electronic statements through Online Banking instead. If you don't have Online Banking, just give us a call on 0508 692 265 - we're happy to get you set up and talk you through the basics.
If you request a bank cheque, this fee will be charged at the time the Bank cheque is issued.
This fee is charged at the time your investment loan is drawn down. The fee covers the costs of assessing your loan application, document production, security verification, facility drawdown and activation.
If you ask us to complete a transaction on your WebSaver account you’ll be charged this fee. This fee will be charged at the end of the calendar month.
If you ask us to set up an automatic payment, you’ll be charged this fee at the time it’s set up. Premier accounts are exempt from this fee.
If there’s not enough money in your account to pay the full amount of the automatic or regular payment at the time it’s processed, you’ll be charged this fee. Payments between your own accounts are exempt.
If you use a cheque book, this fee will be charged on your account opening anniversary date. This fee covers the underlying costs to operate a cheque book.
To avoid this fee, cancel your cheque book and consider using free forms of payment, like Online Banking.
If you have any questions, or would like to learn more about these changes, feel free to contact us directly.
Call 0800 872 226
Find a Branch
If you deposit funds into another bank you’ll be charged this fee at the time of the transaction.
If you deposit more than $1,000 cash into your account, or order a change request over $1,000, you’ll be charged this fee at the time of the transaction.
This fee is charged monthly to the revolving credit account on the last working day of the month. The fee covers associated maintenance and reporting costs and is calculated daily on any unused portion of the loan.
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