If you're looking for better interest rates, lower fees or features that fit your lifestyle, making the move is easier than you might think.
Refinancing made easy
Whether you're new to TSB or already a customer, we’ll work directly with your current bank to move your accounts and payments—no stress, just a smooth switch.
Steps to switch your home loan
Apply online
If you’re ready to make the switch, you can start by completing our online home loan application - it takes about 20 minutes.
Review your application
Once you’ve submitted your application online, we’ll assess it and let you know how much you can borrow. This usually takes up to 3 business days. We might contact you for more information if needed.
Approval
If approved, we’ll send you a letter of offer outlining your home loan details. Take some time to review the details, ask questions and make sure you're happy.
Accept the offer
When you’re ready, you’ll need to work with your lawyer to sign the loan documents. Your lawyer will return the signed paperwork to us.
Things to think about
Keep in mind, your current bank may charge you a fee for breaking your fixed rate home loan early or switching to another bank.
Ready to switch?
Start your home loan application online — it only takes around 20 minutes.
You'll also need to have handy:
- Confirmation of your income:
The three most recent pay slips for each person applying, to help us confirm how much you earn. If you’re self-employed, you’ll need to send your last two years of financial reports, or if you’re a contractor, you’ll need to send your last two years of individual income tax returns (IR3). - The last three full months of bank statements for:
- Your main transactional accounts (unless they're with TSB). This might be your transactional everyday account or your credit card.
- Accounts where your income is deposited (if this is different to your main transactional accounts).
- If you’re responsible for any loans in the name of a company or trust, you’ll need to provide the most recent statement – this includes any personal loans, car loans, or other finance.
Note: All statements must be PDF statements downloaded from online banking or provided by your bank (we’re not able to accept scans, paper copies, or any other file types).
Get in touch
Take the next step that suits you
Looking for help?
Talk to a home loan specialist
Whether you’re just starting out or ready to apply, we’re here to help you with your home loan. You can chat with one of our lending specialists on 0800 231 232, Monday to Friday, 8:30am–5pm. They’ll answer your questions, help explore your options, and guide you through the home loan process.
Need help outside of these times? Our Mobile Mortgage Managers can come to you, or you can chat to them over the phone or a video call - so you can get help when it works best for you.
Important information
General Lending Terms and Conditions:
- TSB may approve residential loans with less than a 20% deposit subject to bank funding requirements.
- An Early Repayment fee may apply on fixed rate loans.
- All interest rates are subject to change.
- Lending criteria, terms and conditions and fees apply.
- When you bank with TSB you agree to our General Terms.