Putting it right

If you're unsure about whether your email, letter or call is legitimately from TSB, please call our team on 0800 872 226 (Monday - Friday 8am to 6pm or weekends 9am to 5pm), or message us and we'll get back to you using our security protocols. 

If you’re an existing customer, your payment will be made directly into your TSB account. 

If you are due to receive a payment, you will receive an email or letter from us with details about claiming your payment via our secure online hub. You can log into the hub using the unique registration code from the email or letter.

You can call us on 0800 872 226 or visit one of our branches to do this. If you're visiting one of our branches, please take your email or letter and unique code with you, along with some photo identification and the NZ bank account you want to have your payment made to. 

We will try to contact former customers in a variety of ways. If we haven’t heard back from you about an account we can make your payment to, we’ll either transfer this to IRD as unclaimed money (if it’s more than $100) or donate to charity (if it’s $100 or less).

You can call our team on 0800 872 226 (Monday - Friday 8am to 6pm or weekends 9am to 5pm), or message us and we’ll come back to you. You can also provide feedback at tsb.co.nz/contact/feedback. We’re here to help.