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The page you're after isn't on our new website just yet, but you can find it on our old site.
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You’ll notice our name and colours have changed along with how our website. Although we now look different, the way you do things on our website remains the same.
Our promise of putting you first remains part of our philosophy and we’ll continue to provide award-winning customer service and experiences.
We understand that sometimes things in life don’t always go to plan and if you’re experiencing financial difficulties, it can be overwhelming.
If you’re having problems meeting your repayment obligations to us or you think you may experience difficulty doing so in the near future, it’s important to let us know as soon as possible.
You can make an Unforeseen Hardship Application for financial assistance if you’ve experienced an unforeseen life event such as:
You may request that your lending is changed in one of the following ways:
We have a specialist team who will take the time to understand the changes you need.
You can apply for Unforeseen Hardship by:
You’ll need to let us know the cause of your hardship, why you can’t meet your responsibilities and how this assistance will help you.
If you haven’t experienced an unforeseen hardship event but are finding it difficult to meet your repayment obligations, we may still be able to help.
Contact us as soon as possible and before you default on any repayments, so we can assess your situation and how we can help. If you leave it too long it can be harder for us to help.
Download and complete an application form, then email the completed form to firstname.lastname@example.org.
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