Using ATMs

Use of ATMs in New Zealand

• Observe your surroundings before using an ATM. If the machine is obstructed from view or poorly lit, visit another ATM.
• Take a friend with you - especially at night.
• Have your card out and ready to use.
• Shield the screen and keyboard so anyone waiting to use the ATM cannot see you enter your PIN or transaction amount.
• Put your cash, card and receipt away immediately. Count your money later, and always keep your receipt.
• If you see anyone or anything suspicious, cancel your transaction and leave immediately. If anyone follows you after making a transaction, go to a crowded well-lit area and call the Police.
• When using an enclosed ATM that requires your card to open the door, avoid letting strangers follow you inside.
• When using a drive-up ATM, make sure all passenger car doors are locked and windows are up.
• Do not leave your car unlocked or engine running when you get out to use an ATM.
• While many ATM's are available 24 hours a day, some may only be open during local business hours, so try and plan your withdrawals ahead of time.
• TSB customers can use any Allpoint ATM in NZ fee free.
• You can use your TSB EFTPOS card to make cash deposits into a TSB account linked to your EFTPOS card, using a TSB Smart ATM.
• There is a daily ATM cash deposit limit of NZ$5,000 per customer.
• Use of any non New Zealand bank branded ATM may incur a service fee (in addition to any standard account transaction fee).

ATM credit card transactions overseas

You can use your TSB Debit and Credit Mastercard in any overseas ATM displaying the Mastercard logo. TSB EFTPOS cards cannot be used overseas.

• ATM withdrawals overseas are dispensed in local currency and are debited from your account in NZ dollars, based on the exchange rate. A fee may also apply.
• There is a daily limit of NZ$2,000. Transactions above this limit, once converted to NZ dollars, will be declined.