Security tips

Using ATMs

Use of ATMs in New Zealand
 

  • Observe your surroundings before using an ATM. If the machine is obstructed from view or poorly lit, visit another ATM.
  • Take a friend with you - especially at night.
  • Have your card out and ready to use.
  • Shield the screen and keyboard so anyone waiting to use the ATM cannot see you enter your PIN or transaction amount.
  • Put your cash, card and receipt away immediately. Count your money later, and always keep your receipt.
  • If you see anyone or anything suspicious, cancel your transaction and leave immediately. If anyone follows you after making a transaction, go to a crowded well-lit area and call the Police.
  • When using an enclosed ATM that requires your card to open the door, avoid letting strangers follow you inside.
  • When using a drive-up ATM, make sure all passenger car doors are locked and windows are up.
  • Do not leave your car unlocked or engine running when you get out to use an ATM.
  • While many ATM's are available 24 hours a day, some may only be open during local business hours, so try and plan your withdrawals ahead of time.


ATM credit card transactions overseas
 

  • TSB VISA cards may be used in overseas ATM's displaying the VISA logo.
  • ATM withdrawals overseas are dispensed in local currency and are debited from your account in NZ dollars, based on the exchange rate. A fee may also apply.
  • There is a daily limit of NZ$1,000. Transactions above this limit, once converted to NZ dollars, will be declined. For example this will be about $795 Australian dollars at an exchange rate of 0.7953