Online security

It is strongly recommended that you always access your Online Banking directly, by entering www.tsb.co.nz into the address bar.

Avoid using public computers and wifi to do your Online Banking as they may not be secure, even on smartphones and tablets.

Safety tips to avoid online banking and shopping scams include: 

  • Login to internet banking by typing in your bank's full web address. Do not use links that appear to take you to your bank's website.
  • Never save or write down your account, card, password & PIN details.
  • If your browser asks you to save your Online Banking password, always say no.
  • Password protect documents containing personal information.
  • Check you have a secure connection, which is shown by a padlock symbol somewhere on the page, and that the website address starts with 'https://'. The 's' stands for 'secure'.
  • Avoid public computers and public Wi-Fi for internet banking, e.g. internet cafes, libraries or hotels.
  • Protect your identity information and only provide it to trusted people and organisations. This includes your date of birth, address, driver's licence number and passport details.
  • Shop with trusted retailers. Before you provide personal information make sure they will protect that information.
  • Check out there is a physical address & contact details for the company you're purchasing from & keep a record of transactions with times, dates and order numbers. You may also like to check online reviews of the company before purchasing.
  • Check the fine print of any ‘free trials’ that there won’t be additional payments taken.
  • Look out for sites masquerading as the real thing – they can contain subtle misspelling of the website URL and direct you to a phishing site designed to capture your details.
  • Use a firewall to protect your computer from intruders.
  • Keep your anti-virus and firewall software up to date.
  • Never click on any links in a spam or unsolicited email or open any attachments. Clicking on these may install harmful programmes without you knowing.
  • If you suspect you've been taken in by a scam, contact your bank immediately.

If you use your mobile phone for banking:

  • Only download apps from trusted sources
  • Keep device operating systems up to date, and update apps when prompted
  • Use your phone's password lock feature
  • Shield your passwords from people around you
  • Change your passwords periodically, and make sure they are not easily guessable
  • If available, use anti-virus software
  • Contact your bank immediately if you lose your phone.