Security tips Keeping your PIN and Password secure Memorise your PIN/password - never write it down anywhere. Never disclose your PIN/password to any other person, including any additional cardholders, family members, bank staff or Police. Bank staff or Police will never ask for this information. Do not choose a PIN/password that is easily associated with you eg. your birth date, phone number or parts of your card number. Use a long random password that would be difficult for anyone else to guess. Don't let anyone else see your PIN when you enter it at an ATM or EFTPOS terminal. This is called "shoulder surfing" and is the most common form of PIN disclosure. Never respond to an email or phone call asking for your PIN or password. If you become aware of, or suspect your card or your PIN/password has been lost, stolen or disclosed, you should notify us immediately. Call us on 0800 406 406 (+64 6 968 3700 for international callers), or visit any bank displaying your credit card symbol.