Independence you can rely on

When the government proposed a merger of all 12 independent New Zealand banks back in 1985, we knew it wouldn’t be in the best interests of our customers. 

The pressure to merge was intense – from the other banks, and the government. But we stood firm. The merger went ahead without us. But within a few years it faltered and was sold off to an Aussie bank. 

So how did it work out for us? We grew stronger, with a goal to help New Zealanders get ahead, and are still making decisions in the best interests of our customers today.

Along the way, we’ve been recognised for our customer service, and putting you first is just as important as it always has been.


 

Here are just some of our milestones

2019

TSB won the Consumer NZ People’s Choice Award for Banking for the fourth year in a row and the KPMG New Zealand Customer Experience Excellence Award.

2018

TSB won the Consumer NZ People’s Choice Award for Banking for the third year in a row and the Canstar Blue Overall Customer Satisfaction Award for Banking.

2017

To better reflect a growing nationwide presence, the Bank rebranded and changed its name to TSB.

TSB won the following awards:

  • Consumer NZ People’s Choice Award for Banking
  • Canstar Blue Overall Customer Satisfaction Award for Banking
  • Reader’s Digest Quality Service Awards for Personal Banking
  • HRINZ Workplace Engagement Programme of the Year Award
2016

Branches opened in NorthWest and Botany, Auckland.

TSB won the Consumer NZ People’s Choice Award for Banking and Financial Institution of the Year in the Roy Morgan Customer Satisfaction Survey for the fourth time.

2015

TSB was named the Roy Morgan Customer Satisfaction Financial Institution of the Year for the third time and was awarded the Canstar Blue Most Satisfied Customers in Banking Award.

2014

The Bank was named Financial Institution of the Year for the second time by the Roy Morgan Customer Satisfaction Survey.

2013

TSB won the Roy Morgan Customer Satisfaction Financial Institution of the Year, “People’s Choice” in the Sunday Star Times Banking Award for the second time and the Canstar Blue Most Satisfied Customers in Banking Award for the second time.

2012

TSB was named “People’s Choice” in the Sunday Star Times Banking Awards and won the Canstar Blue Most Satisfied Customers in Banking Award.

2011

TSB Bank branch is opened in Newmarket.

2010

The Bank opened a branch in Nelson.

To celebrate, the Bank's 160th Birthday, TSB Bank museum was opened and From Faith to Fortune – The TSB Story 1850-2010 was published.

2009

The Bank opened branches in Napier and Christchurch.

2008

The Bank opened branches in Auckland Central, Takapuna, and Palmerston North.

2007

Branches opened in Tauranga and Hastings.

2006

The Bank opened a branch in Hamilton.

2005

Branch opened in Wellington.

2002

TSB Bank Home Loan Lounge opened in Newmarket, Auckland.

2001

TSB Bank Home Loan Centre opened in Christchurch.

1999

TSB Bank Loan Direct was established for customers wanting to lend from the Bank outside the region.

1996

The Bank became the only 100% New Zealand owned and independent bank. TSB Bank Direct was established to allow customers to easily bank outside of the Taranaki region.

1989

Taranaki Savings Bank renamed to TSB Bank.

1988

TSB Community Trust was established as the Bank's Shareholder. The Bank also became the first to use employee-written software to form the most modern and sophisticated information system in the Southern Hemisphere at the time.

1986

The deregulation prompted a merger between other Trustee Savings Banks, and many of New Zealand’s banks became owned by overseas interests. The Bank fought for independence, ensuring it remained 100% New Zealand owned.

1981

First bank in New Zealand to develop ATMs.

1976

First bank in New Zealand to research, develop and use bank-wide, real-time computer processing.

1975

First bank in New Zealand to offer free, interest-bearing cheque accounts.

1972

The Bank installed their first computers.

1964

The Bank's name was changed to Taranaki Savings Bank as it grew across the region.

1860

First branch opened in New Plymouth.

1850

New Plymouth Savings Bank established by Governor in Chief, Sir George Grey. The Bank was created as a way to provide the people of New Plymouth with independence, giving them a self-reliant bank unsupported by government expenditure or British aid. Business was run out of an office at the New Plymouth Police Station.

The first deposit was made by Waitera Te Karei, who rode 100KM along beach and coastline from Mokau to make a deposit of 35 pounds.