Your security matters to us. Explore how we protect your money and personal details – and the simple steps you can take to stay safe when banking.
How TSB keeps your money safe
Keeping your money and personal details safe is our top priority. Learn how our security measures can help protect you – and how you can add extra layers of safety.
How to keep your information safe
Scams are getting more sophisticated. Find practical tips to keep your money and identity safe, plus what to do if you think you've been targeted.
Card & ATM security
Your card is your money. Discover tips for keeping it safe at ATMs, shops and online - and what to do if something goes wrong.
Scams & fraud
Stay one step ahead of scammers. Learn how to spot the warning signs, protect your personal information and take action if something doesn’t feel right. Being informed is your best defence.
Something not right?
We're here to help
If something doesn’t feel right, here’s what you can do:
Report it
Think something isn't right with your account?
- Stop all contact with the person you've been communicating with.
- Call us immediately on 0800 872 226 (or +64 6 968 3700 from overseas).
Lost or stolen card?
If you suspect fraud or your card has been lost or stolen:
- Temporarily block your card using card manager in online banking or the TSB mobile app.
- Contact us immediately on 0800 872 226, (or +64 6 968 3700 from overseas).
- Mastercard card holders can visit Mastercard Global Emergency Services for 24/7 international support.
Suspicious email
Received a phishing or suspicious email that looks like it's from TSB?
- Don't click on any links or open attachments.
- Forward a copy or screenshot to us at report@tsb.co.nz