We’ve made some changes to our General Banking Information.
Our General Banking Information sets out the rules under which we provide banking products and services to you as a customer. They explain your rights and responsibilities, and ours.
From 29 August 2019, changes to the General Banking Information take effect. Outlined below are the changes and what they mean for you. Please take the time to read through and understand how these changes might affect you.
- We've updated our internal complaints process
- We've added a third clause under Insurance products