We’re updating our Debit Mastercard, Credit Mastercard and Business Mastercard Conditions of Use. Please take the time to review these changes before they take effect on 6 November 2026.
We’re updating the Conditions of Use for our:
- TSB Debit Mastercard
- TSB Credit Mastercard
- TSB Business Mastercard
What’s changing
- Clearer information about protecting cards, devices, PINs and other authentication credentials.
- Updated information about digital wallets and other digital payment technologies, including Click to Pay (a payment method that uses your email address or phone number to access a tokenised version of your card).
- Updated information about temporarily blocking cards using Card Manager.
- Clearer information about unauthorised transactions, including customer and TSB responsibilities.
- General updates to improve clarity, consistency and ease of understanding.
The changes help ensure our conditions remain clear, up to date and reflect how customers use our card services.
What do I need to do?
You don’t need to do anything. The updated Conditions of Use will take effect on 6 November 2026.
You can download a copy of the updated Debit Mastercard Conditions of Use, Credit Mastercard Conditions of Use, Business Mastercard Conditions of Use effective from 6 November 2026.