We’ve made some changes to our fees. Effective 5 September 2025, we’ve removed 14 service fees and reduced the unauthorised overdraft fee.
We’ve made some changes to our service fees.
Effective 5 September 2025, we’ve removed 14 service fees and reduced the unauthorised overdraft fee.
Summary of changes
| Fee type | What's changed | ||
|---|---|---|---|
| Fee type | Non-payment (insufficient funds) fee | What's changed | Removed |
| Fee type | Online security token fee | What's changed | Removed |
| Fee type | Payment service charge fee | What's changed | Removed |
| Fee type | Same day cleared payment fees | What's changed | Removed |
| Fee type | Cash handling and change request fee | What's changed | Removed |
| Fee type | Signatures between branches | What's changed | Removed |
| Fee type | Emailing information at customer request | What's changed | Removed |
| Fee type | Auditors Confirmation Report fee | What's changed | Removed |
| Fee type | Direct Credit recovery service fee | What's changed | Removed |
| Fee type | Screen printouts | What's changed | Removed |
| Fee type | Slip searches | What's changed | Removed |
| Fee type | Payment trace fee | What's changed | Removed |
| Fee type | Telegraphic transfer investigation fee | What's changed | Removed |
| Fee type | Mastercard statement copy fee | What's changed | Removed |
| Fee type | Unauthorised overdraft fee | What's changed | Reduced from $10 to $3 |