TSB are proudly New Zealand owned and operated. Meet our Executive Team and Board of Directors.

TSB CEO Donna Cooper headshot

Donna Cooper

A passion for people, an engaging leadership style and a determination to find new and innovative solutions to create successful organisations are just some of the traits that set Donna Cooper apart.

A commitment to being ‘unapologetically herself’ has allowed Donna to push the boundaries and use her dynamic perspective to get the best results for customers, apply innovation and technology in creative ways, and collaborate with business partners to achieve outstanding results.

Her ambition and love for new challenges has taken her around the world in key roles with international organisations, allowing her to learn from the best in complex financial corporates, including in the UK, India and Australia – before settling back in Aotearoa New Zealand.

Donna is known for her authentic leadership style, as well as her commitment to building a workplace that fosters teams who love coming to work and serving the community.

Donna joined TSB in 2018 after being drawn to the independent, New Zealand owned bank because of its customer commitment and unique ownership model, which means it has a philanthropic purpose at its heart.

Prior to that, she held roles as Chief Executive of The Warehouse Financial Services Group, Director and General Manager of Baycorp Holdings New Zealand, and she worked for American Express in multiple roles across the world for more than a decade.

“I’m incredibly proud to lead a bank which uses its profit for purpose. Imagine the positive outcomes we’d see in Aotearoa if every bank gave back millions to its local community each year? It’s an honour to be part of TSB’s ongoing legacy of putting people first.”

TSB Chair/Director Mark Darrow headshot

Mark Darrow

Mark is a professional Chair and Director with a passion for leading and shaping businesses as they grow and transform. Following a successful 25-year executive career, Mark has spent more than 15 years in a wide portfolio of director and chair roles across financial services, FMCG, manufacturing, automotive and transport, health, education, investment and primary sectors with public, private and Crown entities. He has extensive experience in finance, audit, risk and assurance areas.

“I’m proud to be part of TSB. With a proven track record of customer excellence and supporting the community, TSB punches above its weight in the banking sector.“