At TSB, you’ll talk to real people who genuinely want to help - and usually within minutes.
Let’s be honest… No one says, “I can’t wait to call my bank.”
You just want things sorted – quickly, simply, and without having to repeat yourself. That’s exactly what we aim to do.
Problem? Sorted.
We resolve 89% of calls on the spot.1 So you can get on with your day.
Less waiting. More doing
We’ll usually answer your call in under five minutes (unless we’re really, really busy!).
Hold the line – or don’t!
If wait times are longer than usual, we’ll offer to call you back – so you don’t have to sit on hold.
Not keen on calling? Send us a message instead and we’ll get back to you within 48 hours.
Based right here in Aotearoa
Our call centre is based in Taranaki. When you call us, you’ll talk to someone who understands your world - and knows how to help.
It’s a bit like talking to a neighbour - because we’re local, just like you.
Service beyond the call
Helping people is what we do every day. And sometimes, that goes beyond the call.
To celebrate 175 years of TSB, we shared a little extra kindness at Christmas by surprising customers across Aotearoa, helping to make their goals a little closer and their days a little brighter.
Because service isn’t just about solving problems. It’s about showing up for people when it matters.
Banking that gives back
For over 175 years, we’ve focused on doing what’s right for our customers. We’re proudly owned by the philanthropic Toi Foundation, and our ‘profit for purpose’ model means our profits are reinvested back into Aotearoa and are used to make a difference.
Get the service you deserve
With TSB, kindness is standard with every conversation. Helping isn’t just part of our job, it's part of who we are. Join us to get the service you deserve from your bank.
Important information
- Based on TSB Customer Engagement Centre stats for first call resolution average over the September 2025 to February 2026 period.