KEY FEATURES

At a glance

Debit Mastercard no annual fee

 

No annual card fees
You won’t be charged an annual fee on this card.

Debit Mastercard contactless payments

 

Contactless payments
Spend less time at the checkout, simply tap & go for purchases under $200.
Debit Mastercard use it anywhere

 

Use it anywhere
Spend your own money in-store, online & worldwide, wherever Mastercard is accepted.
 
Debit Mastercard fraud protection

 

Protection from fraud
With Mastercard’s Zero Liabilitypromise.
 

                                              


ONLINE & MOBILE BANKING

Monitor your 
card online

Get set up with online and mobile banking so you can bank on the go. Make payments, keep track of spending and check balances - all from a mobile, tablet or desktop.

ways to bank

Lady on laptop


What is a debit card and who can apply

A debit card allows you to shop online, in-store and overseas - using your own money. It needs to be linked to a TSB transactional account, so you’ll need to have an existing account, or you can apply to open one.

To apply for a Debit Mastercard you must be 15 years old or over. If you are between 15-17 years old, you’ll need a parent or guardian to sign a paper debit application form that can be found in-branch at your local TSB.

An EFTPOS card is another option, but it can't be used to buy things online.

 

 

ACCESSIBILITY

Braille on our cards

Putting customers first is at the heart of our philosophy, so to help our vision impaired customers identify which card they’re using  our Debit Mastercard’s have ‘TSB D’ printed in braille on them.

Our new Debit Mastercard has a vertical design, so the braille is printed on the lower left side, to help customers identify the orientation of their card for tapping or inserting the chip.

 


HOW TO

Dispute a transaction

If you find a transaction on your account that you don’t believe you made, you can dispute it - you have up to 60 days from the transaction date to submit your dispute. You must dispute any domestic EFTPOS and domestic ATM transactions with the relevant merchant.

Learn More

 


WHAT TO DO

Lost or stolen card

If your card is lost or stolen within New Zealand, please let us know straight away by calling 0800 872 226. Outside normal business hours, please phone 0800 406 406 (please be aware this after hours cancellation service is provided by a third party)

Overseas? Phone +64 6 968 3700.


HOW TO

Temporarily block your card

If you have misplaced your card, you can put a temporary block on it to stop transactions being made. Block or unblock transactions by calling 0800 872 226  or +64 6 968 3700 (overseas).


FIND OUT MORE

Debit Mastercard FAQs

If you want to find out more about our partnership with Mastercard and what this means for Visa Debit cardholders, check out our TSB Debit Mastercard FAQs.

                                              

Getting Started

Already with us? You can apply for a Debit Mastercard by visiting us in-branch or calling us on 0800 872 226 between 8am and 6pm Monday to Friday, or between 9am and 5pm on weekends.

New to TSB? You can join TSB online, visit your local branch or call us on 0800 872 226.