One everyday card for all your shopping needs, using money from your own bank account.
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100% NZ owned and independent bank
KEY FEATURES
At a glance
No annual card fees
You won’t be charged an annual fee on this card.
Contactless payments
Spend less time at the checkout, simply tap & go for purchases under $200.1
Spend less time at the checkout, simply tap & go for purchases under $200.1
Use it anywhere
Spend your own money in-store, online & worldwide, wherever Mastercard is accepted.
Spend your own money in-store, online & worldwide, wherever Mastercard is accepted.
Cards are 85% biodegradable
Given the right conditions, it'll break down faster than a standard bank card.2
Access to Priceless® experiences
Use your card to access a range of Mastercard cardholder offers and experiences.
Protection from fraud
With Mastercard’s Zero Liability3 promise.
ONLINE & MOBILE BANKING
Monitor your
card online
Get set up with online and mobile banking so you can bank on the go. Make payments, keep track of spending and check balances - all from a mobile, tablet or desktop.
ways to bank
What is a debit card and who can apply
A debit card allows you to shop online, in-store and overseas - using your own money. It needs to be linked to a TSB transactional account, so you’ll need to have an existing account, or you can apply to open one.
To apply for a Debit Mastercard you must be 15 years old or over. If you are between 15-17 years old, you’ll need a parent or guardian to sign a paper debit application form that can be found in-branch at your local TSB.
An EFTPOS card is another option, but it can't be used to buy things online.
ACCESSIBILITY
Braille on our cards
Putting customers first is at the heart of our philosophy, so to help our vision impaired customers identify which card they’re using our Debit Mastercard’s have ‘TSB D’ printed in braille on them.
Our new Debit Mastercard has a vertical design, so the braille is printed on the lower left side, to help customers identify the orientation of their card for tapping or inserting the chip.
HOW TO
Dispute a transaction
If you find a transaction on your account that you don’t believe you made, you can dispute it - you have up to 60 days from the transaction date to submit your dispute. You must dispute any domestic EFTPOS and domestic ATM transactions with the relevant merchant.
Temporarily block your card
If you have misplaced your card, you can put a temporary block on it to stop transactions being made. Block or unblock transactions by calling 0800 872 226 or +64 6 968 3700 (overseas).
WHAT TO DO
Lost or stolen card
If your card is lost or stolen within New Zealand, please let us know straight away by calling 0800 872 226. Outside normal business hours, please phone 0800 406 406 (please be aware this after hours cancellation service is provided by a third party)
Overseas? Phone +64 6 968 3700.
Getting Started
Already with us? You can apply for a Debit Mastercard by visiting us in-branch or calling us on 0800 872 226 between 8am and 6pm Monday to Friday, or between 9am and 5pm on weekends.
New to TSB? You can join TSB online, visit your local branch or call us on 0800 872 226.