Our Low Rate Mastercard and Platinum Mastercard come with a range of insurances to help you prepare for the unexpected.

Everyday Insurance is included for both cards and our Platinum Mastercard also includes Travel Insurance. Cardholders don’t need to do anything to get this cover – it’s automatically activated when you purchase your travel using your card, if you meet the eligibility criteria.

We’ve included a summary below of the insurance products only. Terms, conditions, exclusions and eligibility criteria apply. The details of each policy cover are explained in more detail in the TSB Credit Mastercard® Insurance Terms and Conditions.

Everyday Insurance

Purchase Protection¹

Provides 180 consecutive days of cover against the theft, or accidental damage for new items bought on your card for personal use.

Limit per claim: NZ$675
Limit for all claims combined in any 12-month period: NZ$675
Excess per claim: Nil

Price Protection¹

Reimburses the price difference between the original price of an item you have bought and the lower price for the exact same item within 30 days of your original purchase.

Limit per claim: NZ$500
Limit for all claims combined in any 12-month period: NZ$1,000
Excess per claim: Nil

Mobile Phone Protection¹

Gives you cover against accidental damage or theft of your eligible mobile phone if you pay your post-paid monthly bill or prepaid top-up using your card.

Limit per claim: NZ$800
Limit for all claims combined in any 12-month period: NZ$1,350
Excess per claim: NZ$55

These insurance covers are provided by AIG Insurance New Zealand Limited (“AIG”), under an agreement with Mastercard Asia/Pacific Pte Limited (Mastercard).

TSB Credit Mastercard® Insurance Terms and Conditions sets out the details of what is covered, claims limits, what is not covered, and eligibility to help you determine if the insurance is right for you.

You can also check TSB’s Everyday Insurance FAQs.

How to make an Everyday Insurance claim

To file a claim, log on to nz.mycardbenefits.com, contact AIG by emailing APAC.Mastercard@aig.com, or call the AIG Customer Service team on 0800 231 234 Monday to Friday between 8.30am and 5pm (except public holidays). Please email all claims correspondence and details required to AIG at APAC.Mastercard@aig.com.

TSB Platinum Mastercard Travel Insurance

Domestic and International Travel Insurance2

If you purchase at least 50% of your pre-paid travel expenses, on your card you may be eligible for travel insurance at no additional cost for up to 90 days.

TSB Platinum Mastercard Travel Insurance is issued and managed by AWP Services New Zealand Limited trading as Allianz Partners (FSP758611) and underwritten by The Hollard Insurance Company Pty Ltd ABN 78 090 584 473 (Incorporated in Australia) ("Hollard").

Terms, conditions, limits, sub-limits, exclusions and eligibility criteria apply. Customers considering this travel insurance policy should read the Policy Wording to check what is and isn’t covered. If you have further questions about this insurance, check out TSB’s Travel Insurance FAQs

Travel insurance

How to make a Travel Insurance claim

Please contact one of the Allianz Partners Claims Consultants on 0800 800 357 between 8.30am and 5pm Monday to Friday (except public holidays) or email Allianz Partners at claims@allianz-assistance.co.nz.

Emergency Travel Assistance

If you are overseas and require emergency assistance, please contact Allianz Partners Emergency Assistance. Skilled professionals are available 24 hours 7 days a week. Call collect on +64 9 486 6868.

General Travel Insurance policy enquiries

If you have general enquiries, please contact one of the Allianz Partners Customer Care Team on 0800 800 357 between 8.30am and 5pm Monday to Friday (except public holidays). You can also check TSB’s Travel Insurance FAQs.

Don't forget to read this bit

1Mobile Phone Insurance, Purchase Protection Insurance and Price Protection Insurance, are underwritten by AIG Insurance New Zealand Limited (“AIG”). AIG, TSB or Mastercard do not provide financial advice about the insurance. TSB Credit Mastercard® Insurance Terms and Conditions sets out the details of what is covered, claims limits, what is not covered, and eligibility to help you determine if the insurance is right for you.

The Insurance (Prudential Supervision) Act 2010 requires licensed insurers to have a current financial strength rating that is given by an approved rating agency. AIG Insurance New Zealand Limited has an A (Strong) insurer financial strength rating given by Standard & Poor’s (Australia) Pty Ltd. The rating scale, in summary form is:

   AAA Extremely Strong      
   AA Very Strong      
   A Strong      
   BBB Good      
   BB Marginal      
   B Weak      
   CCC Very Weak      
   CC Extremely weak      
   C Regulatory Action      
   SD Selective Default      
   D Default      
   NR Not Rated

The rating from 'AA' to 'CCC' may be modified by the addition of a plus (+) or minus (-) sign to show relative standing within the major rating categories. A full description of the rating scale is available on Standard & Poor’s website.

2Terms, conditions, limits, sub-limits, exclusions and eligibility criteria apply. Customers considering this travel insurance policy should read the Policy Wording to check what is and isn’t covered. If you are travelling on a domestic journey within New Zealand you only have cover under Section 1.1 Cancellation of Journey and Section 1.3 Travel Delay. If you are travelling on an international journey, you have cover under all sections of this policy. See TSB Credit Mastercard® Insurance Terms and Conditions for details.

TSB Platinum Mastercard Travel Insurance is issued and managed by AWP Services New Zealand Limited trading as Allianz Partners (FSP758611) and underwritten by The Hollard Insurance Company Pty Ltd ABN 78 090 584 473 (Incorporated in Australia) ("Hollard"). Read AWP Services New Zealand Limited FAP Disclosure statement here.

You should consider the Policy Wording before making any decisions about this travel insurance policy. Terms, conditions, limits, sub-limits, exclusions, and eligibility criteria apply. See TSB Credit Mastercard® Insurance Terms and Conditions for details.

The Hollard Insurance Company Pty Limited – Financial Strength Rating and Overseas Policyholder Preference Disclosure Notice

The Hollard Insurance Company Pty Ltd has a financial strength rating of A- (Excellent) issued by A.M.Best Company Inc.

The rating scale is

   A++, A+ (Superior)    
   A, A- (Excellent)    
   B++, B+ (Good)    
   B, B- (Fair)    
   C++, C+ (Marginal)    
   C, C- (Weak)    
   D (Poor)    
   E (Under Regulatory Supervision)    
   F (In Liquidation)    
   S (Suspended)

Further information on these ratings is available here

An overseas policyholder preference applies. Under Australian law, if The Hollard Insurance Company Pty Ltd is wound up, its assets in Australia must be applied to its Australian liabilities before they can be applied to overseas liabilities. To this extent, New Zealand policyholders may not be able to rely on The Hollard Insurance Company Pty Ltd’s Australian assets to satisfy New Zealand liabilities.

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