Your satisfaction is our priority, so if something’s not right, let us know and we’ll do our best to sort it out, quickly.
The page you're after isn't on our new website just yet, but you can find it on our old site.
Would you like go there now or keep looking around here?
You’ll notice our name and colours have changed along with how our website. Although we now look different, the way you do things on our website remains the same.
Our promise of putting you first remains part of our philosophy and we’ll continue to provide award-winning customer service and experiences.
Sometimes things don’t go as we plan, and if you’d like to make a complaint, take a look at the ways to reach us, below.
You can give us feedback in a number ways:
We’ll review your complaint, and make sure one of the team lets you know the outcome.
You can view our responsibilities under the Code of Banking Practice.
We do our best to ensure our customers are happy with us. If, after we’ve come back to you, you feel your complaint is still unresolved, you can discuss your complaint with the Banking Ombudsman. This service is independent and free of charge to help you resolve any disputes.
Wanting to contact the Banking Ombudsman?
TSB is a part of the Banking Ombudsman Scheme to make sure our customers have access to an approved dispute resolution scheme. For more information you can visit the Banking Ombudsman website.
© TSB BANK LIMITED 2008-2019. Use of this website is subject to our Website Policy. TSB BANK Limited is in trade for the purposes of the Fair Trading Act 1986.