Sometimes things don’t go as we plan, and if you’d like to make a complaint, take a look at the ways to reach us, below.

You can give us feedback in a number ways:

  • Talk to one of our team at your local branch
  • Call us on 0800 872 226
  • Send us a message online
  • Or send an email
  • If you choose to write a letter you can send it on to
    TSB Service Centre
    PO Box 240
    New Plymouth 4340
    New Zealand

We’ll review your complaint, and make sure one of the team lets you know the outcome. 

You can view our responsibilities under the Code of Banking Practice

We do our best to ensure our customers are happy with us. If, after we’ve come back to you, you feel your complaint is still unresolved, you can discuss your complaint with the Banking Ombudsman. This service is independent and free of charge to help you resolve any disputes. 

Wanting to contact the Banking Ombudsman?

  • Call 0800 805 950
  • Email
  • Or if you choose to write a letter you can send it on to
    The Banking Ombudsman
    Wellington 6134

TSB is a part of the Banking Ombudsman Scheme to make sure our customers have access to an approved dispute resolution scheme. For more information you can visit the Banking Ombudsman website.