We’re committed to providing excellent service and welcome any feedback you would like to share with us.
Feedback
Tell us how you think we’re doing. We’d love to hear your thoughts.
Compliment
We love hearing about positive experiences. Whether it’s something we've done to make things easier, quicker or special for you.
Complaint
Your satisfaction is our priority, so if something’s not right, let us know and we’ll do our best to sort it out quickly.
Feel your complaint is unresolved?
Our customers can access the Banking Ombudsman Scheme at any time. The Banking Ombudsman is usually open 8.30am to 5pm Monday to Friday and provides a free and independent dispute resolution service that may help investigate or resolve your complaint if it is not resolved to your satisfaction using TSB’s internal complaints process.
Banking Ombudsman Scheme
Postal address
Freepost 218002
PO Box 25327
Wellington 6134
Phone: 0800 805 950 or +64 4 915 0400 (from overseas).
Email: help@bankomb.org.nz
Website: bankomb.org.nz
Facebook: facebook.com/bankombnz
TSB New Zealand is a part of the Banking Ombudsman Scheme to make sure our customers have access to an approved dispute resolution scheme. For more information you can visit the Banking Ombudsman website.
You can view our responsibilities under the Code of Banking Practice.
Quick guides
Here are some guides containing practical, easy to understand information on all aspects of banking.
These are ideal to help you sort out a problem, or a simple way to get smarter about banking.