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We’re committed to providing excellent service and welcome
any feedback you would like to share with us
We love hearing about positive experiences. Whether it’s something we've done to make things easier, quicker or special for you.GIVE A COMPLIMENT
We do our best to ensure our customers are happy with us. If, after we’ve come back to you, you feel your complaint is still unresolved, you can discuss your complaint with the Banking Ombudsman. This service is independent and free of charge to help you resolve any disputes.
PO Box 25327
Phone 0800 805 950
TSB New Zealand is a part of the Banking Ombudsman Scheme to make sure our customers have access to an approved dispute resolution scheme. For more information you can visit the Banking Ombudsman website.
You can view our responsibilities under the Code of Banking Practice.