Feel your complaint is unresolved?

We do our best to ensure our customers are happy with us. If, after we’ve come back to you, you feel your complaint is still unresolved, you can discuss your complaint with the Banking Ombudsman. This service is independent and free of charge to help you resolve any disputes.


banking ombudsman scheme
Postal address
Freepost 218002
PO Box 25327
Wellington 6134

Phone 0800 805 950
Email help@bankomb.org.nz
Website bankomb.org.nz






TSB New Zealand is a part of the Banking Ombudsman Scheme to make sure our customers have access to an approved dispute resolution scheme. For more information you can visit the Banking Ombudsman website.

You can view our responsibilities under the Code of Banking Practice


Quick guides

Here are some guides containing practical, easy to understand information on all aspects of banking.

These are ideal to help you sort out a problem, or a simple way to get smarter about banking.